1. A Method for Assessing the Performance of e-Government Twitter Accounts
- Author
-
Kostas Zafiropoulos, Vasiliki Vrana, and Konstantinos Antoniadis
- Subjects
Index (economics) ,Computer Networks and Communications ,Computer science ,Blogosphere ,Internet privacy ,governmental agencies ,ComputingMilieux_LEGALASPECTSOFCOMPUTING ,050801 communication & media studies ,02 engineering and technology ,Twitter accounts ,eGovernment ,ministries ,EU countries ,influence ,ranking ,performance ,communities ,Twitter Authority Index ,Community formation ,Eu countries ,0508 media and communications ,0202 electrical engineering, electronic engineering, information engineering ,lcsh:T58.5-58.64 ,E-Government ,lcsh:Information technology ,business.industry ,05 social sciences ,Public relations ,Popularity ,Ranking ,020201 artificial intelligence & image processing ,business - Abstract
This paper introduces a method for assessing the influence of Twitter accounts of central e-government agencies. It first stresses the importance of activity and popularity of the e-government accounts, and also the importance of community formation among followers-citizens, as the two main stages of e-government adoption. The proposed approach combines activity and popularity of the accounts and followers’ community characteristics in a ranking system, using an idea originally introduced to measure blogosphere authority. A Twitter Authority Index is produced. The method is demonstrated through an extended example: 56 Twitter accounts of ministries of EU countries are sorted according to their indexes in the proposed ranking system. Detailed values for the ministries’ accounts and average values for the countries that the ministries belong to are reported and commented.
- Published
- 2016