9 results on '"Howcroft, Barry"'
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2. Retail bank customer preferences: personal and remote interactions
3. Relationship marketing in the banking sector: the impact of new technologies
4. Consumer attitude and the usage and adoption of home‐based banking in the United Kingdom
5. Staff Perceptions of Service Quality in a UK Clearing Bank: Some Empirical Findings
6. Customer Service Quality: An Empirical Study in the House Mortgage Market
7. Contemporary Issues in UK Bank Delivery Systems
8. Increased Marketing Orientation: UK Bank Branch Networks
9. The Single European Market: The Challenge to Commercial Banking
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