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Internal techniques are suggested to credit department managers to measure, monitor, and control their department's work activity and improve productivity.The steps to improved productivity involve identifying the nature of the work flow, measuring its size and flow rate, and determining productivity rates. Integrated recording tools for monitoring the work flow's rate and flow quantity include work requisition forms to identify the work requested before it can be processed, a double entry system of credit department report and work logs, credit department analyst work logs, weekly credit inventory progress reports, and monthly status reports.The system is rather simple and uses common management concepts.