1. The Mediating Role of Emotional Exhaustion in the Relationship of Mindfulness with Turnover Intentions and Job Performance
- Author
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Srinivas Ekkirala, Jayanth Narayanan, Sankalp Chaturvedi, and Jochen Reb
- Subjects
LEADER-MEMBER EXCHANGE ,STRESS ,Health (social science) ,Mindfulness ,Social Psychology ,SATISFACTION ,FOUNDATIONS ,Psychology, Clinical ,Emotional exhaustion ,Social Sciences ,050109 social psychology ,Experimental and Cognitive Psychology ,Context (language use) ,Burnout ,Empirical research ,BENEFITS ,0502 economics and business ,Developmental and Educational Psychology ,Psychology ,Turnover intentions ,0501 psychology and cognitive sciences ,METAANALYSIS ,Applied Psychology ,Psychiatry ,WORK ,Science & Technology ,Job performance ,ComputingMilieux_THECOMPUTINGPROFESSION ,05 social sciences ,MOTIVATION ,Organizational behavior ,Multinational corporation ,BURNOUT ,Life Sciences & Biomedicine ,Social psychology ,BEHAVIOR ,050203 business & management - Abstract
The role of mindfulness in the workplace has emerged as a legitimate and growing area of organizational scholarship. T he present research examined the role of employee emotional exhaustion in mediating the relationship of mindfulness with turnover intentions and task performance . Drawing on theory and empirical research on both organizational behavior and mindfulness, w e predicted that more mindful employees would show lower turnover intentions and higher task performance and that th e s e relationship s would be mediated by emotional exhaustion. We tested these hypotheses in two field studies in an Indian context. Study 1 was a field study of call center employees of a multinational organization, an industry in which turnover rates are very high. This study found that mindfulness was associated with lower turnover intentions and less emotional exhaustion , and that emotional ex haustion mediated the relationship between mindfulness and turnover intentions. Study 2 replicated these results in a sample of employees based in major Indian cities and drawn from different industries. In addition, it showed that mindfulness was positive ly related to supervisor - rated task performance, with e motional exhaustion again playing a mediating role. We discuss theoretical and practical implications of our findings , as well as future research directions .
- Published
- 2016
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