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This article discusses the growth of software as a service (SaaS) strategy, the evolution of applications through the Internet. SaaS maybe on the verge of much faster adoption owing to the arrival of the big enterprise-softwares, the emergence of integrated business communities and the increasing problem of minimizing application deployment and maintenance hassles. Benefits offered by the strategy includes time-to-market and low maintenance core, escape from the application-upgrade routine and letting a service provider shoulder the burden of software deployment, maintenance and availability.

This article focuses on the objection to the software as a service (SaaS) strategy. The main core of this objection is that reliability and availability are in the service provider's hands. One sample is the service disruptions experienced by Salesforce.com customers in December 2005 and January 2006. In line with this outages, the company launched a running accounts and history of system status at trust.salesforce.com. Nonetheless, some customers cancelled their subscription, not only because of the outage but also because of the so-called repeated system slowdowns.