1. Using the critical incident technique to determine veterinary professional competencies important for enhancing the veterinarian-client interaction
- Author
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Dianne Gardner, J F Weston, Tim Parkinson, Stuart J.G. Gordon, Charlotte F. Bolwell, and Jackie Benschop
- Subjects
Veterinary medicine ,General Veterinary ,Communication ,education ,General Medicine ,humanities ,Veterinarians ,Professional Competence ,Respondent ,Accountability ,Task Performance and Analysis ,Animals ,Humans ,Narrative ,Thematic analysis ,Quality of care ,Communication skills ,Psychology ,Critical Incident Technique ,Theme (narrative) ,New Zealand - Abstract
BACKGROUND While previous research has examined components of professionalism that veterinary employers and clients expect in veterinarians, little attention has been paid to practising clinical veterinarians' opinions on important professional competencies that help to enhance the veterinarian-client relationship. This study used a phenomenological approach and critical incident technique to gather the narratives of practising veterinarians in New Zealand about positive and negative veterinarian-client interactions. The intention was to identify the underlying principles of professionalism that resulted in the positive/negative outcomes of those interactions. METHODS Twenty-two practising veterinarians were interviewed, and each respondent was asked to recollect and narrate a significant positive and a significant negative critical incident in their career that involved a veterinarian-client interaction within a clinical setting. The professional competencies that the veterinarian believed contributed to a successful or an unsuccessful outcome were elucidated using thematic analysis. RESULTS Thematic analysis of the critical incident narratives revealed four major themes under the overarching theme of 'building a relationship between the veterinarian and the client': 'accountability and integrity', 'effective communication skills', 'personal wellbeing' and 'quality of care'. CONCLUSION The description of the important professional competencies that helped to enhance the veterinarian-client relationship provides a reference for the practising profession to help improve the likelihood of veterinarians enjoying satisfied and successful careers.
- Published
- 2021