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This investigation provides a solution to the problematic situation in the paperwork offices that can cause innumerable negative effects for the direction of the country and the lives of citizens. One of the alternative solutions consists in the use of simulation since it is useful, before applying changes, to know the impact that they can bring. The objective of the work is to show the advantages that agent-based social geo-simulation offers compared to the traditional simulation used previously to face this problem, in terms of support for decision-making. The main results were the design of a system and a simulation model that included geographic information systems and random behavior. From the results it was shown that the simulated model carried out provides a greater degree of information than the previous solution approach. [ABSTRACT FROM AUTHOR]

This paper discusses how can capture the needs of a proactive Technological Observatory following the approach of social modeling. Besides is shown the inclusion of a proactive behaviors to the Technological Observatory using the philosophy of agents in order to maintain updated users just by knowing their interests. A pilot test with 30 users was developed. The survey was used to measure results. The applied social modeling helped to understand the relationships between the actors who originally take part of the environment to analyze and which is intended to implement the information system. The developed Technology Observatory is a tool for collaboration, support academic work and research to support an organization I + D + i . The inclusion of proactive features in a Technological Centre improves its performance. [ABSTRACT FROM AUTHOR]