Author: "Vicente, Eugenio Fernández" / Topic: action framework - Searchworks@Jio Institute Digital Library Search Results

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1. EFQ_TIL: Relationship Model Between ITIL and EFQM to Assure Service Quality in IT Processes

Author: Peña, Juan José Sánchez, Vicente, Eugenio Fernández, Pooley, Rob, editor, Coady, Jennifer, editor, Schneider, Christoph, editor, Linger, Henry, editor, Barry, Chris, editor, and Lang, Michael, editor
Published: 2013
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