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This paper focuses on the opportunities and challenges associated with the use of artificial intelligence (AI) in academic library operations. In the quest to render fast, effective and efficient services, academic libraries have adopted different technologies in the past. Artificial intelligence technologies is the latest among the technologies currently being introduced in libraries. The technology which is considered an intelligent system, come in the form of robots and expert systems which have natural language processing, machine learning and pattern recognition capabilities. This paper examined the features of AI, the application of AI to library operations, examples of academic libraries with AI technologies in Sub-Saharan Africa, the need for AI in libraries and the challenges associated with the adoption of AI in libraries. The study concluded that AI holds a lot of prospects for the improvement of information services delivery in African academic libraries. Consequently, its adoption is a sinequanon to delivering robust library services in the Fourth Industrial Revolution (4IR).

Introduction: Open access to digital research output is increasing, but academic library policies can place restrictions on public access to libraries. This paper reports on a preliminary study to investigate the correlation between academic library access policies and institutional positions of openness to knowledge. Method: This primarily qualitative study used document and data analysis to examine the content of library access or use policies of twelve academic institutions in eight countries. The outcomes were statistically correlated with institutional open access publication policies and practices. Analysis: We used an automated search tool together with manual searching to retrieve Web-based library access policies, then categorised and counted the levels and conditions of public access. We compared scores for institutional library access feature with open access features and percentages of open access publications. Results: Academic library policies may suggest open public access but multi-layered user categories, privileges and fees charged can inhibit such access, with disparities in openness emerging between library policies and institutional open access policies. Conclusion: As open access publishing options and mandates expand, physical entry and access to print and electronic resources in academic libraries is contracting. This conflicts with global library and information commitments to open access to knowledge.

This paper identified the training strategies for distance education academic libraries that could improve remote clients' access to information resources during the Coronavirus Disease 2019 (COVID-19) pandemic. The positivism research paradigm anchored this study and employed a quantitative approach. Eighty-two (82) online questionnaire was sent to the library staff working in academic libraries that operate in a distance education environment in Gauteng Province of South Africa. The collected data were analyzed with frequency counts and percentages. The hypothesis was tested using multinomial logistic regression statistics. The findings revealed that academic libraries provided training through the library staff to ensure that remote clients cope with the technological advancement facilitated by the emergence of COVID-19. This study recommended that the library staff should consider training intervention in the areas that seem to be neglected, such as identifying information resources relevant to their information needs, introduction to library products and services, and introduction to reference techniques to facilitate the usage and access to information resources by the remote clients.

Purpose: The purpose of this study was to bring to light the obstacles to collecting contents from faculty members in universities in Nigeria and South Africa. Design/methodology/approach: The study adopted a survey research design. OpenDOAR database search, online questionnaire, and IRs investigation methods were used to collect data from 41 institutional repositories in universities in Nigeria and South Africa. Findings: The study found that the most popular content submitted to IRs in Nigeria and South Africa are electronic theses and dissertations, journal articles, special items (Africana collections, images, artifacts, paintings), conference and workshop papers, and research and technical reports. The comparison of institutional repository development between the two countries revealed that, South Africa is far ahead of Nigeria in terms of institutional repository development using contents emanating from the universities. South Africa is a leading African country in terms of Open Access (OA) policies and South Africa embraced open access movement earlier than Nigeria. The study identified some factors such as: lack of awareness of the existence of institutional repositories by faculty members; lack of mandatory self-archiving policy by institutions or funding bodies; considering copyright and intellectual property issues; some faculty members are skeptical on the principle of open access; some faculty members are not interested in IR; some faculty members believe it is too risky to submit their research work to IR; lack of technical skills for some faculty members to self-archive as obstacles which are peculiar to collecting contents from various contributors in both counties. Research Implication: The findings will inform University Librarians, University management and policy makers on possible ways to overcome the obstacles to recruiting content to IRs. Originality/value: The study reported on the obstacles of recruiting content from faculty members in universities in Nigeria and South Africa and the findings will inform stakeholders by designing strategies to overcome such obstacles and populate the IRs with different contents. [ABSTRACT FROM AUTHOR]

The South African Higher Education Institution (HEI) sector had to move to 'emergency' online learning during the COVID-19 pandemic, and they embraced a humanistic approach underpinned by the need to complete the academic year in 2020 and support all students. Because this emergency online learning accelerated the digital shift, evidence of pre-existing disparities and inequalities have been magnified, such as the digital divide, infrastructure, connectivity, access to data, digital literacies, vastly different learning environments, software and hardware tools, and others. The Department of Library Services (DLS) is aligned to the University of Pretoria's shift to online learning and to reimaging its service offerings and innovation readiness. It deliberately adopted a responsive engagement strategy for students, staff, senior management and service providers. Therefore, the DLS now offers a mix of services and programmes, with more reliance on virtual services to support and sustain the academic agenda. This paper provides real-life case study experiences of student engagement during the COVID-19 pandemic, with reference to the relevant student engagement with literature. It also reflects on how the DLS previously applied attributes of service innovation, such as 'employing' a client-service robot at an HEI library in Africa, this being in keeping with the UP's innovation culture.

As library and information science (LIS) becomes an increasingly technology-driven profession, particularly in the academic library environment, questions arise as to the extent of information technology (IT) knowledge and skills that LIS professionals require. The purpose of this paper is to ascertain what IT knowledge and skills are needed by academic librarians in the digital library environment. Grounded in pragmatist epistemology and using ideas from sociologist Andrew Abbott's "Chaos of Disciplines", the study draws empirical evidence from LIS job advertisements and a national online survey of academic libraries in South Africa. It concludes that 70 to 75 percent of job advertisements in the academic library sector stipulate requirements for advanced IT skills. The author recommends that the LIS discipline seize the opportunity presented by what Abbott calls its "interstitial character" and its tendency toward "fractal distinctions in time" to stake an intellectual claim on this technology-driven extension of its disciplinary domain.

Purpose: Globally, mobile technology is a significant factor influencing how libraries are changing the ways of delivering services to today's users. This paper aims to explore academic librarians' perceptions of the usefulness of mobile technology in delivering library services and the efforts required for its successful adoption. Design/methodology/approach: The study was conducted within an interpretive paradigm. The research objectives were underpinned by the unified theory of acceptance and use of technology as a theoretical framework. Data were collected through semi-structured interviews and analyses using NVIVO for thematic analysis. Findings: Results show that, in general, academic librarians support the use of mobile technology to provide services such as access to eBooks and Journals, Online Public Access Catalogue, Bookmyne application, information literacy consultations and training. Library managers, fellow librarians and users were identified as encouraging the adoption of mobile technology to enhance library services. The paper further confirms that the successful adoption of mobile technology requires some effort. However, due to some of the challenges presented in the study, a majority of respondents felt that their libraries are not yet ready to fully embrace mobile technology the way it is envisioned in today's world. Practical implications: The study endeavours to address the divergence between students and academic librarians' viewpoints regarding the application of mobile technology in the provision of library services. Originality/value: This paper highlights numerous ways that academic librarians could adopt and embrace mobile technology, which can benefit both academic libraries and other institutions of higher learning. The knowledge presented in this paper could assist academic librarians in assessing their institutions' vulnerabilities, challenges and strengths in using mobile technologies to provide library services. [ABSTRACT FROM AUTHOR]

This paper sought to obtain a deeper understanding of the conversion strategies adopted by the selected South African university libraries and the subsequent challenges experienced thereof. This paper presents a case study for which data were collected through a qualitative-quantitative approach from the three public university libraries in the Gauteng province of South Africa, which had converted their spaces into the research commons (RC). The study sample consisted of the RC manager/librarian from each of the three libraries. The qualitative part of the study employed face-to-face interviews, non-participatory observation and information from websites. The quantitative approach used a structured questionnaire. Data were analysed using an inductive approach. Current library literature on RC does not encompass a holistic approach regarding how the conversion was planned and the challenges thereof. The study findings and recommendations include the formation of a research library consortium (RLC), ongoing user and space assessment to adjust services and resources to suit changing technologies, postgraduate needs and learning styles. Challenges included model misconception by librarians; planning and change management deficiencies; homogeneous staffing models; and budgetary constraints. The study recommends that essential conditions of the cultural commons (CC) be incorporated as the foundational RC conversion process to create a pool of collaboratively endorsed resources to enhance the mission of their parent institutions. The study also recommends that conversion should occur within a planned and collaborative framework to avoid the “tragedy of the commons” implementation and to preserve benefits derived for future sustainability. [ABSTRACT FROM AUTHOR]

The paper analyzes problems of theorizing and evaluating a short series of "Library Academy" events within a Carnegie Corporation-funded project to improve library service to researchers in six South African universities. (Contains 1 table.)

Purpose: To examine and discuss the features of library portals and suggest further development of these research tools. Design/methodology/approach: The two categories of library portals (horizontal or public, and vertical) were examined to establish the characteristics of some of the portal software available in the marketplace. The study involved carrying out a literature search and visiting demonstration sites. Some library sites that have implemented this software were subsequently examined in order to establish features of their sites, and to see how these sites have handled the information literacy/research process. Findings: Suggests that a well-structured subject portal should be based on the principles of the flow of scientific information, and an information literacy component should be embedded in the portal. Such a portal could assist learners to become familiar with the breadth and depth of information resources relevant to their discipline. It should also assist librarians and learning advisers to become familiar with the information literacy requirements of specific subjects and courses. In this way, libraries should achieve their objective of making the learner information-literate with minimal effort, and thus contribute positively to student learning outcomes. Practical implications: The paper is a useful source of information for librarians considering investing in one of the commercial software tools and for those embarking on the development of subject portals. A pilot version of the subject portal implemented at the University of the Witswatersrand is shown. Originality/value: The novelty in this work is the intuitive subject portal that is put forward; the elements and content of the portals are suggested.

Describes the experiences of three American librarians who had temporary assignments in other countries: one in New Zealand, in an urban primary school library; one in South Africa at a small polytechnic college bringing telecommunications into the library; and one in Laos to classify and catalog a polytechnic institute library's backlog. (LRW)

This issue includes nine articles that address the problems of library services for off-campus higher education programs. Highlights include guidelines versus standards for library services; accreditation expectations; five program models; distance learning for library education; the public library role; and programs in Canada, the United Kingdom, Australia, and South Africa. (LRW)

Societal demands and challenges are increasingly shaping academics' research endeavours. Citizen Science (CS) is a developing concept that constitutes a fundamental shift towards alternative ways of knowledge creation by including audiences beyond academia. The applied nature of the engineering discipline and subsequent opportunities to involve citizens in knowledge-creation processes are of particular importance in this paper. A qualitative case study in the Faculty of Engineering at a selected University of Technology in South Africa explored the roles of academic libraries in engineering CS initiatives. Nine full or associate professorship engineers participated in in-depth interviews. The results indicated great enthusiasm and aspirations among engineering researchers to contribute to societal needs in support of Sustainable Development Goals. As CS projects' development proliferates in academic institutions, the roles of academic libraries could increasingly become prominent and favour creative input during knowledge-creation practices. The findings provide valuable guidelines for academic libraries during engineering CS projects' planning and execution and demonstrate how a multidisciplinary approach can accelerate implementation. [ABSTRACT FROM AUTHOR]

Presents a series of memos exchanged between the director and the reference librarian of an academic library, which argue whether a South African government publication should be labeled as propaganda. The two librarians debate whether labeling is a form of censorship or a necessary explanation of the nature of the material. (MAB)

The rapid pace of technological change has significantly transformed the librarianship profession, impacting the required competencies for professionals working in library and information services (LIS). As new roles emerge within academic libraries, librarians need to assess their current knowledge and skills as well as identify additional knowledge and skills needed to adapt to evolving roles and responsibilities. This paper reports findings of a study conducted at two university libraries in South Africa. The objective of the study was to identify the competencies necessary for academic librarians in providing research data management services (RDM). While previous studies have explored the knowledge and skills required for academic librarians in Southern Africa and globally, there is a research gap concerning the specific competencies necessary for RDM. This study employed semi-structured interviews with librarians from two selected university libraries, using purposive sampling. The research also included document reviews and content analysis of relevant academic library job advertisements. The study's findings highlight key competencies such as information and data management practices, repository management, data curation, data collection management, understanding funders' policies, research methods and processes, as well as ICT and digitization skills. The findings also highlight the importance of robust training and selfdevelopment through online courses, webinars, and freely available materials as strategies to support RDM. [ABSTRACT FROM AUTHOR]

LibGuides have been used by librarians at Cape Peninsula University of Technology since 2012 as a means of providing subject-based information to students, with quick links to selected resources and information supplementing information literacy training. Lecturers use the resources for preparing lectures and identifying learning materials, while researchers and postgraduate students use research support guides when writing their papers. As the worldwide pandemic caused a major lockdown, academic institutions in South Africa were closed and students sent home. However, students still needed to complete their studies, and librarians at Cape Peninsula University of Technology had to continue providing support to these students. One of the online services available was LibGuides. This article provides insight into the historical developments of LibGuides at Cape Peninsula University of Technology, the use of LibGuides during lockdown, and the experiences of a selected group of students and librarians. [ABSTRACT FROM AUTHOR]

The study aimed to determine the information resources provided to remote clients by the distance education academic libraries in Gauteng Province of South Africa during the COVID-19 pandemic. The positivism research paradigm anchored this paper and used the quantitative research approach. Microsoft Form was used to design the questionnaire to collect data from the academic library staff. Statistical Package for the Social Sciences (SPSS) was used for data analysis. Cluster sampling was adopted as the actual number of the target population was not known. The findings revealed that the COVID-19 pandemic brought changes in the provision of information resources to remote clients in academic libraries in a distance education environment in the Gauteng province of South Africa; therefore, adaptation is essential for advancement in academic libraries operating in the distance education environment. The policymakers, academic library management, and stakeholders gained an insight to revisit the existing policy regarding the provision of information resources (hard and soft copies). [ABSTRACT FROM AUTHOR]

This paper identified the training strategies for distance education academic libraries that could improve remote clients' access to information resources during the Coronavirus Disease 2019 (COVID-19) pandemic. The positivism research paradigm anchored this study and employed a quantitative approach. Eighty-two (82) online questionnaire was sent to the library staff working in academic libraries that operate in a distance education environment in Gauteng Province of South Africa. The collected data were analyzed with frequency counts and percentages. The hypothesis was tested using multinomial logistic regression statistics. The findings revealed that academic libraries provided training through the library staff to ensure that remote clients cope with the technological advancement facilitated by the emergence of COVID-19. This study recommended that the library staff should consider training intervention in the areas that seem to be neglected, such as identifying information resources relevant to their information needs, introduction to library products and services, and introduction to reference techniques to facilitate the usage and access to information resources by the remote clients. [ABSTRACT FROM AUTHOR]

Purpose – The purpose of this paper is to review interlending development in South Africa and current trends in interlending. Design/methodology/approach – Literature study and survey. Findings – Interlending is still an essential service in South Africa. Interlending systems must be used effectively to ensure rapid delivery of requested interlibrary loans. There is a significant use of WorldShare ILL, but there is a scope for substantial development. Research limitations/implications – This is not a comprehensive study but focusses on current interlending activities at some of the larger South African academic and special libraries and the use of Online Computer Library Centre systems. Practical implications – The paper provides some historical information and the extent of current interlending and systems used. Social implications – The paper gives an indication of the value of interlending in South Africa and its contribution to information provision. Originality/value – The paper provides a snapshot of interlending in South Africa and areas for development. [ABSTRACT FROM AUTHOR]

LIS Schools in South Africa, like in many other parts of the world, are part of a triangular relationship involving LIS teaching departments, universities and the library and information services profession. This relationship is profoundly affected by a rapidly evolving information and technology environment as well as higher education restructuring globally. In a context of 'diffusion and diversity' arising from this relationship, this paper takes a look at LIS Schools in South Africa to ascertain whether they have succumbed to the pressures and constraints brought about by a technologically driven information environment and the so called efficiency models of universities. Alternatively, have they used these pressures as challenges to catalyse a paradigm shift from a discipline that evolved largely on a pragmatic basis to one grounded in epistemology and research methodologies providing it with the capacity to embrace rapidly evolving trends in the generation, use and transfer of information in the ICT age? A qualitative approach, involving a cursory survey of LIS School Heads in South Africa analysed against conceptual understandings gleaned from relevant literature, frames the inquiry attempting to address these critical questions. The paper outlines the pressures of the triangular relationship that frames the existence and inherent difficulties of the LIS School and points out that the LIS Schools surveyed, each in their own way within their institutional contexts, have managed thus far to survive their challenges - albeit this being no guarantee of continued survival. In terms of whether these LIS Schools have used these pressures as challenges to catalyse a paradigm shift in their conceptualisation of LIS education, the limited data from the cursory survey of LIS School Heads suggests that some LIS Schools may have been engaging more with such a paradigm shift than others. The paper concludes that LIS Schools, in South Africa or elsewhere, need to dig deeply and creatively into their epistemological resources and use the interdisciplinary nature of the LIS discipline to sustain their academic projects in a highly competitive and arduous environment. The paper suggests a followup to the cursory survey of LIS Schools in South Africa to 'drill down' into individual institutional dynamics to mine primary data for studies towards addressing LIS School challenges emanating from the changing environments within which they are located. [ABSTRACT FROM AUTHOR]

Changing higher education pedagogy, digitisation of scholarly content and the increasing influence of relevant technologies have impacted on the transformation of academic library services. This paper examines research support through the lens of the transformation of academic library services. The authors have conducted a review of the literature to determine benchmarks by which to measure the research support services delivered by Stellenbosch University. The paper examines academic libraries' attempts to establish the "deeper meaning" of the librarian for the researcher and the research process. In support of that deeper meaning libraries are providing a new and expanded set of services which includes, inter alia, research data management, curation and preservation; facilitation of open access and bibliometric analysis. Using the research life cycle as a framework, this paper examines the research support services provided by the Stellenbosch University Library and Information Service (SULIS) to the research community. The Research Commons is used as the launch pad for new and innovative services at Stellenbosch. The use of research performance management tools to scan the research landscape, strengthening of self-retrieval of scholarly literature, assistance in the dissemination of research results via publication, and assistance in determining impact factor are all part of the suite of services offered by the Library at Stellenbosch University. The authors conclude that, for academic libraries, there is much to learn and contribute to in this dynamic environment of research production. [ABSTRACT FROM AUTHOR]

Purpose – The purpose of this paper is to explore the use made of the Research Commons during its first year of operation in an attempt to establish whether it actually provides a genuinely new and different service from the point of view of the end-users, and whether a facility such as this could indeed be presumed to support research and enhance research output at the university. Design/methodology/approach – Using Lippincott's assessment grid, an attempt was made to assess activities in the Research Commons according to the dimensions of extensiveness, efficiency, effectiveness, service quality and usefulness. Methodology was mixed, with quantitative and qualitative components that logged the extent and nature of the use of the various facilities in the Research Commons and sought to establish from stakeholder perceptions whether the services on offer are regarded as substantially different from those in the undergraduate Knowledge Commons and whether they are indeed seen to be supporting research activities. Findings – It was found that a combination of numerical and qualitative measurements has yielded sufficient evidence for the drawing of preliminary conclusions. The evidence gathered demonstrates that the Research Commons, designed primarily as a site for the creation of new knowledge in the form of original writing by researchers at postgraduate and academic level, is indeed an advance on the well-established "library commons" concept, and that its creation represents an instance of "parallel invention" – the "new creature" that the title refers to. Originality/value – This paper provides a multifaceted perspective on the activities taking place in a new library facility and should provide librarians and researchers with evidence-based insight into how meaningful research support may be provided to young researchers from diverse linguistic and cultural backgrounds as part of an academic library service in a middle income country. [ABSTRACT FROM AUTHOR]

This paper addresses the adoption and non-adoption of communication methods such as social media and explores the implementation of Web 2.0 technologies and their use in academic libraries. I interviewed 16 library employees from six academic university libraries in the Flanders region of Belgium and in South Africa. I explored five academic university libraries in the urban regions of Flanders and South Africa and one situated in a rural region of South Africa. This article discusses the benefits of using social media as a communication tool to engage with students. The results demonstrate that 'ease of use' was portrayed as a beneficial construct and has a positive influence on behavioural intention and use of Web 2.0 technologies. A comparison on the adoption of social media between the two countries indicate that financial resources, infrastructure and management support are crucial determining factors in service delivery. [ABSTRACT FROM AUTHOR]

Various international organisations such as the United Nations and the African Union recognise the value of language in development, peacebuilding and reconciliation. Language is also recognised in planning policies of countries such as South Africa where the National Development Plan of the country seeks to ensure that every citizen learns at least one African language by 2030. This paper sought to determine the availability, impact and visibility of African language material hosted by institutional repositories (IRs) at public universities in South Africa. Informetrics methods were applied using data obtained from DSpace, Google Scholar and ResearchGate to determine the impact and visibility. The most important findings were that 65.2 per cent of public university IRs had at least one African language document in their IRs. Overall, only 0.16 per cent of documents in public university IRs were in African languages. A total of 16 per cent of African language documents hosted by these IRs are in ResearchGate. This study appears to be the first to determine the visibility of African language documents hosted by IRs in South Africa in ResearchGate and their citation impact in Google. This study will add value to the literature on the role of academic libraries in preserving indigenous languages, knowledge, and culture. [ABSTRACT FROM AUTHOR]

Purpose – The purpose of this paper is to establish and compare the provision of information literacy (IL) skills to university students both at undergraduate and graduate levels in South Africa (SA) and the United Arab Emirates (UAE). This could in turn inform the development of appropriate/suitable IL programmes to support teaching and learning. Design/methodology/approach – A review of available scholarly papers is performed for information collection. Findings – The findings can identify variations in IL provision within and across disciplines, deficiencies in local current and ongoing research. Research limitations/implications – It must be noted that this is a review and conclusions from it are expected to reveal areas that require more in-depth study. Practical implications – The study’s contribution to the field of IL lies in its revelation of what is understood by IL provision and how the ACRL standards are used to guide practice in the two different regions of the world. Originality/value – The study is the first of its kind which compares IL practices at university libraries in SA and the UAE. It will assist policymakers and librarians in the development of appropriate IL programmes in support of teaching and learning. [ABSTRACT FROM AUTHOR]

This paper investigates the history, deployment, and content of institutional repositories (IRs) in public universities in South Africa. Some of the local, national and international drivers and enablers that ensure the establishment and survival of the institutional repositories are identified. Lastly, an attempt is made to determine the future of the IRs. Findings include that South African universities were among the first universities in the world to host IRs with the first IR established in 2000. The most prevalent and dominant content in South African public university collections are electronic theses and dissertations (ETDs). There are signs that this is changing as more libraries cover research outputs emanating from the universities. African languages are sparsely represented in IRs in South Africa. The majority of universities in the country signed the Berlin Declaration on Open Access to Knowledge in the Sciences and Humanities, and the Budapest Open Access Initiative. Many of them do not have their own open access policy. The driving factors include the decline in government subsidy, increase in journal subscriptions, depreciation of the South African currency, and addition of the Value Added Tax (VAT) of 14% on electronic resources by the South Africa taxman while the enabling factors include the international open access mandates, the Carnegie Foundation grants, and the National Research Foundation's statement on open access. [ABSTRACT FROM AUTHOR]

Electronic Thesis and Dissertations (ETD) have been around for more than a decade now and were initiated as a means of collecting, sharing, disseminating, and archiving research outputs from academic institutions. Even before ETDs, institutions of higher learning have been collecting and archiving this type of scholarly outputs manually. While most thesis remain unpublished, this knowledge produced is almost constant as it is (in most universities) a requirement when research students graduate. In sub-Saharan Africa, it has been established that there is low research output when compared to the rest of the world. Yet, there are many universities in Africa who produce post-graduate students who submit ETDs and these are not visible or most never turn into research papers. As in the rest of this world, African universities have established institutional repositories in academic libraries to help preserve the institution’s intellectual property and to increase the institution’s visibility (global rankings) and prestige. It is uncommon to have either a dedicated ETD collection in an institutional repository or a stand-alone ETD repository. This purpose of this study was to establish the research output and visibility of scholarly research produced by the higher education institutions in South Africa and specifically focus on the ETDs. This study has both qualitative and employs pre-dominantly the desk-study and intensive literature review. The study discovered that all 23 South African universities have ETD collections and three have dedicated ETD repositories. The rate of deposit does not match the graduation levels and the visibility of these ETD require an institutional priority. The paper concludes by proposing an in-depth survey to understand the emerging issues from this present study. This is the first part of the 2-part study, the second part interviews the ETD managers or repository managers to closely verify the issues raised or discovered in the first part. [ABSTRACT FROM AUTHOR]

INTRODUCTION Scholarly communication has undergone dramatic change in the digital era as a result of rapidly evolving digital technology. It is within this context of evolving scholarly communication that this paper reports on an inquiry into (1) the extent to which university libraries in South Africa are actively embracing new and emerging trends in scholarly communication; and (2), the extent to which LIS school curricula in South Africa are responding to new and emerging scholarly communication competencies required in university libraries. METHODS This qualitative study, located within an interpretivist epistemological worldview, was informed by the Operational Elements of Scientific Communication aspect of Khosrowjerdi's (2011) Viable Scientific Communication Model. Data was collected using summative content analysis of university library job advertisements over a four-year period; South African university libraries' organizational organograms; and course descriptions available on the websites of South Africa's LIS schools. RESULTS & DISCUSSION A review of job advertisements and organograms shows that on the whole university libraries in South Africa are embracing the new and emerging trends in scholarly communication, but some university libraries are performing better than others in adopting emerging scholarly communication services such as RDM, digital humanities, or research landscape analysis. Course description analysis provides evidence that LIS schools' curricula, as per global trend reported in the literature, do not seem to be keeping pace with developments in scholarly communication. CONCLUSION The ambivalent nature of an evolving scholarly communications field with unclear definitions and boundaries necessitates professional practitioners who are adaptable and open to change as well as an LIS education curriculum that is in constant review to seamlessly embrace an evolving field propelled by advancing digital technologies. [ABSTRACT FROM AUTHOR]

The paper sought to examine institutional commitment to community engagement (CE) in South African public university libraries. The research approach adopted was qualitative using three methods, interviews with Library Heads (LHs), focus groups discussions with Librarians and content analysis of the libraries' strategic plans. Data were collected, analysed and interpreted thematically using ATLAS.ti and according to the objectives of the study. Findings revealed that most libraries in South Africa reflect CE in their strategic objectives. However, having CE in the strategies objectives does not often translate to its funding and assessment by the universities. This points to a dissonance between policy and implementation. The study recommends that South African academic libraries should strive to utilise more quantitative and qualitative methods to assess their CE initiatives. Similar to other main functions of universities, such as teaching, learning and research; government should consider introducing a competitive funding model for the CE mandate to stimulate practical, academic and research interest in this niche. [ABSTRACT FROM AUTHOR]

The aim of this study was to establish the impact of the North-West University's language policy on its library's print collections. It analyses the languages represented by books held by the North-West University Library and Information Services. The article further established the strategies used by the libraries to develop, preserve and promote African languages in support of the university's language policy. The paper employed bibliometrics and focus group interviews to gather data. The findings revealed that books in African languages that were recognised by the university were difficult to get on the market. As a result, the majority of books accessioned by the libraries were in English, followed by Afrikaans, and relatively few books in Setswana, and Sesotho. The study is the first of its kind focusing on language policy and academic libraries in South Africa. It is valuable to both policy makers and librarians in their endeavours to develop sizeable African language collections in support of the curricula and research. Among the recommendations is that African language departments at various universities should collaborate with libraries to start open access African language journals, and publish them through the institutional repositories. [ABSTRACT FROM AUTHOR]

Purpose The purpose of this paper is to explore how an innovation in the University Management Information System was leveraged to incorporate library data by an initially sceptical strategic management team. The rationale was to extract evidence of correlations between library use and student achievement. This kind of information is of particular interest to the institution, which is at present dealing with crises popularly summarised in the slogan “#FeesMustFall” among students who suffer from the effects of poverty and exclusion in higher education. Comment is offered on some of the relationships between student library behaviour before, during and after the nationwide disruptions that destabilised universities and threatened their survival at the end of 2016, just before the final examination period.Design/methodology/approach Data were extracted from the data warehouse from the comparative demographic perspectives of students’ degrees of disadvantage in an effort to uncover any hitherto hidden patterns of library use.Findings The use of the library as expressed by footfall and loans was mapped against students’ pass rates and their collective GPA, indicating that increased library use correlates positively with better academic performance. Some of the initial correlations between student library behaviour before, during and after the nationwide disruptions that destabilised universities and threatened their survival at the end of 2016 just before the final examination period are explored. The effects that library closures (under threat of damage) at a critical time in the academic year might have had on library use and on student performance are interrogated.Practical implications Students on financial aid, which was used as an indicator of disadvantage, come from schools and environments where access to information technology and libraries is very limited, so that library habits are either poorly established or not at all. At the University of Cape Town (UCT), considerable support is in place for students to encourage the development of library habits. An analysis of available data indicates that students who have acquired library habits regardless of unfavourable financial circumstances do not exhibit behaviour and academic outcomes markedly different from that of their more privileged peers.Originality/value Combining library data with data from the university data warehouse is a new approach in South Africa. It is an approach that is of value both to the library and the institution at large and has brought meaningful insights into the role the academic library might be seen to play in promoting student academic achievement. [ABSTRACT FROM AUTHOR]

As library and information science (LIS) becomes an increasingly technology-driven profession, particularly in the academic library environment, questions arise as to the extent of information technology (IT) knowledge and skills that LIS professionals require. The purpose of this paper is to ascertain what IT knowledge and skills are needed by academic librarians in the digital library environment. Grounded in pragmatist epistemology and using ideas from sociologist Andrew Abbott's Chaos of Disciplines, the study draws empirical evidence from LIS job advertisements and a national online survey of academic libraries in South Africa. It concludes that 70 to 75 percent of job advertisements in the academic library sector stipulate requirements for advanced IT skills. The author recommends that the LIS discipline seize the opportunity presented by what Abbott calls its "interstitial character" and its tendency toward "fractal distinctions in time" to stake an intellectual claim on this technology-driven extension of its disciplinary domain. [ABSTRACT FROM AUTHOR]

This paper adopted a qualitative research approach to assess the formation of partnerships towards community engagement (CE) in South African public university libraries. Online interviews with Library Heads and Community Participants as well as focus group discussions with Librarians were the two data collection methods used. Data were collected, analysed and interpreted thematically using ATLAS.ti. Findings revealed that in conducting CE, South African libraries foster several internal and external partnerships. These partnerships help the libraries to bridge the gap between the university libraries and the external communities as well as to strengthen bonds between the libraries and internal communities. Barries to partnerships include lack of commitment, non-sustainability of some partnerships, differences in organisational culture and internal processes, and poor or lack of communication. Strengths include sharing responsibility and resources, and an opportunity to create long-lasting bonds based on mutual benefits and trust. None of the academic libraries have an explicitly stated exclusion criteria for partners which may expose them to the danger of partnering with unscrupulous organisations and individuals. Therefore, it is recommended that, in forming partnerships, academic libraries should develop clear guidelines on the type of organisations and individuals to collaborate with to protect themselves from the possibility of partnering with unscrupulous organisations. Therefore, all academic library partnerships must be based on shared vision and values. [ABSTRACT FROM AUTHOR]

Increased pressure for quality research at South African universities, and limited research done on the information needs of veterinary science researchers and the role of veterinary libraries supporting them, motivated a case study at the Faculty of Veterinary Science, University of Pretoria (South Africa). The study aimed to determine what the information needs, information seeking behavior and information use behavior of veterinary researchers are, and how these needs are being met by the library. Quantitative and qualitative data were collected from researchers as well as information specialists by means of questionnaires, focus group interviews and a citation analysis. Findings and recommendations are based on descriptive statistical analysis of the quantitative data and thematic analysis of the qualitative data. The study found that the information needs of researchers are influenced by the research environment and expectations for research output. Most needs for information and support services are met. Collection building practices, library space, and awareness of services offered by information specialists need attention. Findings reveal considerable gaps between researchers' expectations from information specialists and their own perceptions of roles to fulfil. The paper contributes to the limited literature on the information behavior of veterinary researchers and library services supporting their needs. [ABSTRACT FROM AUTHOR]

South Africa's historically disadvantaged university libraries are, like others, challenged to meet patrons' demands through the provision of relevant infrastructure, services and information-related skills to enable users to function in the digital information age. Their historic disadvantage is compounded by two levels of the digital divide: their situation within a developing nation (the 'global divide'), and contending with a relative paucity in skills and resources within this context (the 'local divide', as a legacy of apartheid). This paper reports on a master's study undertaken to explore whether the electronic services initiated in post-apartheid South Africa by University of the Western Cape (UWC) Library are perceived by primary stakeholders (users and library staff) as effective in bridging the digital divide. The study employed a phenomenological qualitative design, supported by critical theory. Purposive sampling was used to select two sets of samples for data collection: postgraduate students and UWC librarians. Data was collected from forty students through an online questionnaire, and interviews were held with six UWC librarians. Findings suggest that the UWC Library has emerged as a competent agent of democracy: most of the users perceive the e-services being offered as useful and meeting their needs, and the library currently provides ICT infrastructure, internet access and information-related skills programmes to support the university community. However, challenges encountered include slow internet connection, security concerns, shortcomings in information literacy, problems of access and accessibility (including language), and reluctance to engage with unfamiliar technology. While the institution does make an effort to bridge the digital divide, recommended further research, such as evaluating the impact of slow internet speed on research and learning or enhanced interventions in information literacy, could further support more equitable access to information. [ABSTRACT FROM AUTHOR]

Women by virtue of their being are confronted with many challenges. This is particularly the case in South Africa where gender-based violence, women abuse and femicide are pervasive. This study sought to highlight the contribution of academic libraries in South Africa to SDG 5 on gender equality through Community Engagement (CE) initiatives. The study followed a multi-methods qualitative approach and online interviews with 20 heads of public university libraries, and focus group discussions with 33 Librarians in eight focus groups were its data collection methods. Findings showed that academic libraries in the country contribute to SDG 5 through visits and donations to safe houses and prisons, Take a Girl Child to Work initiative, providing internship opportunities to females, collection and donation of sanitary towels in schools, and panel discussions, visits and displays that tackle women's issues. These results affirm the contribution of academic libraries to the SDGs through CE. CE can be adopted in academic libraries to provide direct contribution to the SDGs that are not always associated with their traditional teaching, learning and research support role. [ABSTRACT FROM AUTHOR]

Technology has altered the traditional academic library beyond recognition. These dramatic changes have impacted significantly on the knowledge and skills requirements for LIS professionals practising in this environment. While there have been studies in other parts of the world which have investigated the knowledge and skills requirements for the digital era academic library environment, to date no comprehensive study has ‘drilled’ down into this area in the South African context. This paper reports on a preliminary study which is part of a wider study aimed at developing a comprehensive skills statement which would provide an objective framework against which professional LIS practitioners in the modern academic library environment in South Africa may both measure their existing competencies and also identify the need for further skills acquisition. The research question guiding this preliminary investigation was: What key knowledge and skills are required for LIS professionals to effectively and efficiently practise in a digital era academic library in South Africa? The triangulated findings (using content analysis of job advertisements and semi-structured interviews) from this preliminary investigation are used to ascertain an initial picture of key knowledge and skills sets required for LIS professionals in this environment. These preliminary findings also proved useful in teasing out some of the parameters for the wider study targeting the development of a comprehensive skills statement for higher education libraries in South Africa. The study reported here has relevance for the academic library context in other parts of the world as well. [Copyright &y& Elsevier]

The paper analyzes problems of theorizing and evaluating a short series of ‘Library Academy’ events within a Carnegie Corporation-funded project to improve library service to researchers in six South African universities. [Copyright &y& Elsevier]

This article combines social constructivist and transformative paradigms to propose a framework for communicating library training to first-year students. Although performance indicators for literacy are universal, there are explicit attempts to move away from a universal approach to information literacy, as exemplified in the Association of College and Research Libraries Framework for Information Literacy for Higher Education. This article addresses the fragmentation of teaching and learning practices in a single case study of University of the Free State libraries. Data were collected using two methods: an integrated literature review; and document analysis. Literature and documentary evidence were found to justify a call for developing an underpinning theory for planning purposes. Furthermore, it was found that synthesized concepts from models, ideas and frameworks can inform new pedagogical approaches. This article proposes the Authority Pedagogy Socialization framework for communicating library training to first-year students and concludes with several recommendations. [ABSTRACT FROM AUTHOR]