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20 results on '"Furger, Roberta"'

1. What a pain! The first six months of owning a PC

Author

Furger, Roberta

Subjects
PowerPC-based system, User need, SPARC-based system, MIPS-based system, 486-based system, Home computer market, End user, Technology application, K6-based system, 680X0-based system, End users -- Usage -- Technology application, Microcomputers -- Usage
Abstract

We followed 25 new PC buyers, from their purchase problems through their tech support travails. What we found: It pays to do your homework. Buying a new computer is serious […]

Published
1997

2. How new is your new PC?

Author

Furger, Roberta

Subjects
PowerPC-based system, Support services, Used equipment, Company marketing practices, SPARC-based system, MIPS-based system, Market trend/market analysis, Computer industry, K6-based system, Customer service, 486-based system, Microcomputer industry, Home computer market, 680X0-based system, Used computer equipment -- Forecasts and trends -- Marketing, Computer industry -- Forecasts and trends, Microcomputers -- Marketing -- Forecasts and trends, Customer service -- Forecasts and trends
Abstract

Computer companies often use old parts in new PCs. Does this little-known practice affect your PC's performance or reliability? Maybe. Do you have the right to know about it? You […]

Published
1996

3. The Packard Bell trade-off: price vs. satisfaction

Author

Furger, Roberta

Subjects
PowerPC-based system, Company marketing practices, SPARC-based system, MIPS-based system, 486-based system, Microcomputer industry, Home computer market, Computer industry, K6-based system, 680X0-based system, Packard Bell NEC Inc. -- Marketing, Computer industry -- Marketing, Microcomputers -- Marketing
Abstract

You've never seen commercials for Packard Bell during Monday Night Football or Mad About You. But open up your Sunday paper, and you'll be bombarded with pictures of Packard Bell […]

Published
1995

4. From Apple to Zeos: rating today's PCs

Author

Furger, Roberta

Subjects
PowerPC-based system, Support services, SPARC-based system, MIPS-based system, Customer service, 486-based system, Microcomputer industry, Home computer market, Computer industry, K6-based system, 680X0-based system, Computer industry -- Surveys -- Services, Microcomputers -- Services, Customer service -- Surveys
Abstract

What's your idea of a dream PC? Would it include a Pentium processor? Windows 95? A quad-speed CD-ROM drive with hi-fi speakers? All the latest bells and whistles are great, […]

Published
1995

5. For better or worse; 96,000 readers rate their PCs and the companies that make them

Author

Furger, Roberta and Tynan, Daniel

Subjects
PowerPC-based system, SPARC-based system, MIPS-based system, 486-based system, Microcomputer industry, Home computer market, Computer industry, User survey/user study, K6-based system, 680X0-based system, User surveys -- Surveys -- Usage, Computer industry -- Surveys -- Usage, Microcomputers -- Usage, Reliability -- Surveys -- Usage
Abstract

When you buy a new computer, you're getting more than the latest PC wizardry. You're getting the expertise and service of the company that makes it. But how do you […]

Published
1994

6. The pleasures and perils of buying locally

Author

Furger, Roberta

Subjects
PowerPC-based system, Direct market channel, SPARC-based system, MIPS-based system, 486-based system, Retail/reseller channel, Home computer market, K6-based system, 680X0-based system, Distribution channels -- Surveys, Computer stores -- Surveys -- Purchasing, Microcomputers -- Purchasing
Abstract

Mail-order firms and superstores get all the publicity, but local storefront shops survive against the odds. We sent a cadre of experienced shoppers to 25 local stores in California, Massachusetts, […]

Published
1993

7. Readers rate direct-sale vendors

Author

Furger, Roberta

Subjects
PowerPC-based system, User need, SPARC-based system, MIPS-based system, 486-based system, Home computer market, End user, K6-based system, 680X0-based system, Dell Inc. -- Surveys -- Product information, Insight Enterprises Inc. -- Product information, CompuAdd Computer Corp. -- Surveys -- Product information, Gateway Inc. -- Surveys -- Product information, Northgate Computer Systems Inc. -- Product information, ZEOS International Ltd. -- Product information, Mail-order industry -- Surveys -- Product information, End users -- Surveys -- Product information, Microcomputers -- Surveys -- Product information
Abstract

More than 4000 PC World readers can't be wrong. Discover how they rank the service, tech support, and hardware reliability of leading mail-order PC vendors. Mail-order vendors have historically competed […]

Published
1992

8. Look before you lease

Author

Furger, Roberta

Subjects
PowerPC-based system, SPARC-based system, MIPS-based system, 486-based system, Contract agreement, Market trend/market analysis, Microcomputer industry, Home computer market, Computer industry, K6-based system, 680X0-based system, Computer industry -- Contracts -- Forecasts and trends, Microcomputers -- Contracts -- Forecasts and trends
Abstract

Leasing a PC might keep you on top of technology. But you could pay dearly for the convenience. It's every computer buyer's frustration: You pay $3000 for a new PC […]

Published
1998

9. Don't throw that old PC away

Author

Furger, Roberta

Subjects
Taxpayer Relief Act of 1997, PowerPC-based system, Used equipment, SPARC-based system, MIPS-based system, 486-based system, Home computer market, Technology application, Intel-compatible system, K6-based system, 680X0-based system, Schools -- Equipment and supplies -- Technology application, Compatible computers -- Usage -- Equipment and supplies -- Technology application, Used computer equipment -- Equipment and supplies -- Usage -- Technology application, Microcomputers -- Usage -- Equipment and supplies -- Technology application
Abstract

A generous tax break is just one way you can profit from donating computers. The next time you're in the market for new computers for your business, think about this: […]

Published
1998

10. Say hello to a whole new Compaq

Author

Furger, Roberta

Subjects
PowerPC-based system, Support services, SPARC-based system, MIPS-based system, Customer service, 486-based system, Microcomputer industry, Home computer market, Computer industry, K6-based system, 680X0-based system, Company service introduction, Compaq Computer Corp. -- Services -- Service introduction, Computer industry -- Services -- Service introduction, Microcomputers -- Services, Customer service -- Services
Abstract

Charging for tech support seemed like a great idea to everyone except Compaq's customers. Remember New Coke? Coca Cola introduced what it called a fresh new taste back in the […]

Published
1997

11. Tech support survival guide

Author

Furger, Roberta

Subjects
PowerPC-based system, Support services, SPARC-based system, MIPS-based system, Customer service, 486-based system, Home computer market, K6-based system, 680X0-based system, Microcomputers -- Usage, Customer service -- Usage
Abstract

Get your hardware and software problems solved quickly, easily, and with little expense. I cut the corporate umbilical cord and moved into my own home office last July. No more […]

Published
1997

12. Extended warranties: good investment or waste of money?

Author

Furger, Roberta

Subjects
PowerPC-based system, User need, SPARC-based system, MIPS-based system, 486-based system, Home computer market, End user, K6-based system, 680X0-based system, Extended warranties -- Purchasing -- Maintenance and repair, End users, Microcomputers -- Maintenance and repair -- Purchasing
Abstract

As original warranty periods for PCs get shorter, extended contracts may be worth considering. You can't buy a computer from a retail store without salespeople bombarding you with the marvels […]

Published
1996

13. PC warranties: look before you leap

Author

Furger, Roberta

Subjects
PowerPC-based system, User need, SPARC-based system, MIPS-based system, 486-based system, Home computer market, End user, K6-based system, 680X0-based system, Warranty -- Usage, End users -- Usage, Microcomputers -- Services -- Usage
Abstract

Your PC's warranty provides you with valuable information in small type about when and how its manufacturer will carry out all the wonderful policies that its advertisements display in large […]

Published
1996

14. In search of PC bargains

Author

Furger, Roberta

Subjects
PowerPC-based system, Direct market channel, SPARC-based system, MIPS-based system, 486-based system, Retail/reseller channel, Home computer market, Intel-compatible system, K6-based system, 680X0-based system, Distribution channels -- Usage, Compatible computers -- Usage -- Purchasing, Computer stores -- Usage -- Purchasing, Microcomputers -- Purchasing -- Usage
Abstract

When was the last time you went shopping for a new PC? I don't mean just reading reviews or thumbing through the ads in computer magazines. I mean actually getting […]

Published
1996

15. The ABCs of mail-order shopping

Author

Furger, Roberta

Subjects
PowerPC-based system, Direct market channel, SPARC-based system, MIPS-based system, 486-based system, Retail/reseller channel, Home computer market, K6-based system, 680X0-based system, Distribution channels -- Usage, Mail-order industry -- Usage -- Purchasing, Microcomputers -- Purchasing -- Usage
Abstract

Jeffrey Ratliff-Crain was looking for a new PC and spotted a great deal in an advertisement from a mail-order firm called PC Distributor. The full-page ad featured products from Compaq, […]

Published
1996

16. The death of free support

Author

Furger, Roberta

Subjects
PowerPC-based system, Support services, SPARC-based system, Customer service, MIPS-based system, 486-based system, Microcomputer industry, Home computer market, Computer industry, K6-based system, 680X0-based system, Compaq Computer Corp. -- Services, Computer industry -- Services, Microcomputers -- Services, Customer service
Abstract

Listen carefully next time you're on hold for technical support. You may hear 'Taps' playing. After more than a year of grumbling about the high costs of providing technical support […]

Published
1996

17. The home PC buyer's bill of rights

Author

Furger, Roberta

Subjects
PowerPC-based system, User need, SPARC-based system, MIPS-based system, 486-based system, Home computer market, End user, K6-based system, 680X0-based system, End users, Microcomputers -- Purchasing
Abstract

Imagine how much easier our computing lives would be if PC makers and consumers could agree on some basic principles to govern the relationship between buyer and seller. Then, instead […]

Published
1995

18. Neither snow, nor rain, nor heat, nor gloom of night..

Author

Furger, Roberta

Subjects
PowerPC-based system, SPARC-based system, MIPS-based system, 486-based system, Home computer market, K6-based system, 680X0-based system, Microcomputers -- Purchasing
Abstract

After years of slaving away on a slow and cranky 386, you decide to take advantage of falling PC prices and buy a Pentium-90. Following endless hours of research and […]

Published
1995

19. Energy Star PCs: once more, with feeling

Author

Furger, Roberta

Subjects
PowerPC-based system, Company marketing practices, Power management software, SPARC-based system, MIPS-based system, Computer industry, K6-based system, System design, User need, 486-based system, Microcomputer industry, Home computer market, End user, 680X0-based system, End users, System design, Systems analysis, Computer industry -- Marketing, Microcomputers -- Design and construction
Abstract

Remember the Energy Star program? It was inaugurated two years ago by the Environmental Protection Agency (EPA), amid considerable hoopla from the press and the PC industry. 'Green' PCs were […]

Published
1995

20. Shopping for support in turbulent times

Author

Furger, Roberta

Subjects
PowerPC-based system, Support services, SPARC-based system, MIPS-based system, K6-based system, User need, Direct market channel, Customer service, 486-based system, Retail/reseller channel, Home computer market, End user, 680X0-based system, Distribution channels, End users, Consumer behavior, Computer stores -- Services, Microcomputers -- Services, Customer service
Abstract

Allen Friedman knew just what he was looking for when he bought a 486 from Strobe Computer, a small mail-order firm in Walnut, California. 'I'd been through the [buying] process […]

Published
1992

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