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International audience

International audience; The breakout of COVID-19 has massively impacted the event industry. Focusing on Lourdes Pilgrimages, the results of the study reveal that the online delivery of the event, has not negatively impacted on the traditional dimension of the pilgrimage; nor on the satisfaction of attendees. Instead, it has potentially offered some opportunities to the Sanctuary, and surrounding areas. As a result, crisis either internal or external to an industry should not be perceived only as negative. A Janusian thinking approach is required to perceive the opportunities related to crisis, and an ambidextrous management approach needed to exploit them.

International audience; The ambidexterity concept is largely used in the strategic management field. However, little is known about its use in travel, tourism, hospitality, leisure, and event research. This study offers not only the first comprehensive analysis of the use of this concept but also a rationale for why it should be more widely used in travel, tourism, hospitality, leisure, and event research. The results show that (1) ambidexterity is scarcely used by researchers, (2) most papers are based on empirical data, and (3) all empirical studies were done either in Europe or in Asia. Moreover, scholars have focused on three main outcomes: sustainability, human resources performance, and market performance. This review allowed us to advance suggestions for practice and future research.

International audience; The importance of the islands working together toward a multicentre product for tourists has been highlighted asearly as the 1980s, and yet hardly anything has been done in that sense. Can cluster be considered as the wayforward for the sustainable development of the Caribbean? This question could be considered as the first step ofthe tourism planning process. Hierarchical method or linkage method that works by identifying entities thatmatch each other based on the investigator selection of similar attribute categories is the most suitable clusteringapproach for the Caribbean. Despite the fact that cluster appears as a potential solution for issues faced by someCaribbean islands and other destinations in the world, it cannot be seen as a panacea.