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Human factor plays a crucial role at a company. Thus, it is important to consider and forecast its reaction (such as resistance) at implementation of changes. Our paper suggests an approach which compares models of new management standards to be introduced with key concepts of a management system as seen by management staff. If we define the coordination degree between management model suggested by an official standard and conceptual subjective model of a member of managerial staff, we can make a conclusion about the resistance degree to changes. Assessment of the resistance degree and evaluation of resistance causes allows us organizing special training aimed at elimination of unharmonious and conflictive aspects of new standards. As a result of the training the most compromise pilot project can be chosen to valuate changes.

Self-organization is an important factor in the processes of quality management systems. The advantage of self-organization processes is that these processes have a certain stability and adaptability to the environment. The knowledge of fundamental regularities of self-organization allows the designing of active artificial environments, activities of which can result in the formation of desired structures. For example, changes in customers’ requirements can make necessary additional professional development for employees, introduction of benchmarking procedures etc. Self-organization, enables the process ability to enhance its structure and implementation technology depending on the environment. Formally, self-organization model is described as follows. Quality management process is represented as a model of a complex system with input values (such as requirements to the quality level [Formula: see text] and managing actions [Formula: see text]) and output signals (such as multiple factors of a process quality [Formula: see text]). Development of quality management system processes in the mechanical engineering industry (complication of a structure or production technology, etc.) is realized considerably by using self-organization principles. By analyzing the causes of self-organizational processes development, we can conclude that a fundamental factor for that process is the desire to improve the competitiveness of an organization which implies the development of effective quality management system.