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The aim of the presented paper is to examine the specific situation in the institutional provision of tourism in Slovakia with special regard to the most important and in the crisis period the most vulnerable tourism regions, their identification is a partial goal of the paper. With regard to the current crisis period, the survey is supplemented by identifying factors of employment change, focusing mainly on the region's competitiveness in tourism. The importance of regions is assessed in the article on the basis of potential for tourism development, further in terms of their importance for tourism in Slovakia based on tourism performance expressed by the number of overnight stays and on the basis of industry concentration of tourism measured by employment in tourism. We consider the most vulnerable regions to be those that reach the level of specialization in tourism (based on the localization coefficient) and it has a growing tendency. The research results show that the importance of regional competitiveness in tourism for employment change (which is a regional component) is very different despite the established destination management, it is even negative, and in the case of positive figures, it is without an obvious advantage over other factors analyzed in the shift-share analysis. Also, it is possible that the current crisis period caused by measures in connection with the COVID-19 pandemic will help to find endogenous solutions to fragmented destination management in the most important and vulnerable tourism regions, or legislative solutions related to the amendment to the Tourism Promotion Act.

Este trabajo ha sido distinguido como uno de los mejores Trabajos de Fin de Máster de Turismo en el X FÓRUM REDINTUR [Resumen] El artículo analiza los Sistemas de Gestión Integrado de Destino ante el actual escenario turístico. Se estudia acerca de sus funcionalidades e implicaciones y se realiza una propuesta de conceptualización desde una perspectiva sistémica que se constata mediante una encuesta a los destinos adheridos a la Red DTI-Comunitat Valenciana. Los resultados ponen de manifiesto la necesidad de contar con este tipo de herramienta para una mejora en el proceso de gobernanza turística. Sin embargo, su implementación tiene numerosos impedimentos que imposibilitan, por el momento, su pleno desarrollo. Por este motivo, se sintetizan cuatro recomendaciones generales y sus principales líneas de acción para así fomentar el desarrollo de este tipo de herramienta de gestión. [Abstract] The article examines the functionalities and implications of Integrated Destination Management Systems in the tourism sector today, and proposes a systemic conceptualisation of the tool based on its use in relation to the Smart Destinations Network in Valencia. The results of the study show the importance of management tools of this kind in ensuring successful governance of the tourism sector, while highlighting a series of obstacles which make full implementation of such systems impractical for now. The article concludes with four general recommendations and the main lines of action of each for the promotion and development of management tools of this kind.

This empirical research contributes to the current knowledge of sustainable destination management by applying nudge and value belief norm theories. The objective of this study is to investigate the effects of sustainable intelligence, destination social responsibility (DSR), biospheric value, and visit experience on pro-environmental behaviour in the eco-tourism site of Upo Wetland, South Korea. This study also compares pro-environmental behaviour across two DSR segments (high and low DSR clusters). Results reveal that sustainable intelligence, biospheric value, DSR, and visit experience at ecotourism sites significantly influence pro-environmental behaviour. Sustainable intelligence exerts the highest effect on pro-environmental behaviour among the variables. The impact of the high DSR group on pro-environmental behaviour is stronger than that on the low DSR group. Thus, managers of ecotourism sites should engage in the high DSR group that does care about sustainable intelligence and biospheric value in environmentally friendly activities.

Purpose The purpose of this paper is to analyze the tourist landscape as represented in Turisme de Barcelona’s YouTube tourism promotional videos, looking at the landscape’s tangible locations, symbolic and tourist assets and the protagonists in an effort to interpret its storytelling in an overtourism context. Design/methodology/approach The mixed methodology is based on a visual content analysis of promotional videos posted on the official Barcelona tourism YouTube channel. Quantitative data analysis about the assets and their localization was completed with a qualitative assessment of the way these assets are displayed to unveil the narrative they convey. Findings The results highlight that Barcelona’s projected image is mainly based on tangible heritage (especially monuments), its recognizable cityscape and its eno-gastronomic assets. This rather conventional image is geographically concentrated on the neighborhoods perceived as tourist neighborhoods. Practical implications This analysis provides a critical reflection of the actual strategy of destination management organizations and the storytelling they transmit. The findings can help to orientate their future actions and provide a method of analysis that can be repeated for other destinations. Originality/value This paper sheds new light on the use of urban landscapes in nonstatic images both as a narrative subject and as a tangible tourist space in promotional discourse.

This article examines the relationship between golf activities and tourist perceptions and intentions using data from 592 golf tourists on Hainan Island, China. The results obtained from structural equation modeling show that the attractiveness of the destination can improve the identity of the location, and both factors significantly increase the travel intentions of golf tourists (i.e. revisit intentions and word-of-mouth recommendations). The results also show that place identity has significant mediating effects between destination attractiveness and travel intentions. In addition, the results reveal that the disposable income of golf tourists has significant moderating effects on the attractiveness of the destination, the identity of the destination, and the intention to revisit. This study has some important economic implications for golf destination management. Golf course managers can improve the attractiveness of the destination and strengthen the identity of the location to enhance the behavioral intentions of golf tourists.

This article presents empirical research that seeks to investigate the principles of management that lead towards successful multi-sector collaboration through the analysis lens of effectuation theory. The target of this empirical research is a destination marketing organization (DMO) considered to be a classic example of multi-sector collaboration focusing on the destination management performed by DMO as a case study. DMO Roppongi in Tokyo has been selected as the sample for this empirical research, and in particular, Nogi Shrine (Nogi-Jinja) has been selected as a venue for inbound meetings and a successful case of destination management. In Japan, shrines are considered as sacred sites; hence, the research began with the question: ‘Why was Nogi Shrine provided as a venue?’. We interviewed both the executive director of DMO Roppongi and the contact person at Nogi Shrine and conducted a qualitative analysis by focusing on the management features emerged during the process of venue selection. In the world of start-ups, entrepreneurs are required to search for business opportunities proactively, but this research has investigated that in the multi-sector collaboration, the abundant resources are mainly possessed by the participating stakeholders that can be associated with the business opportunities. Hence, the key management point in this case is the impartial use of the resources ‘that are already there’ and available for use. This research has formulated this discovery, as ‘the O-Bento principle’ in line with the effectuation theory.

This Research Letter aims to expand media-induced tourism to the domain of video games. It highlights the emerging influence of video games on tourism, particularly tourism destinations featured in...

Marketing and/or destination management organisations (DMO’s) must manage crises that affect a tourist destination. Recent studies suggest that, iafterthe Covid-19 crisis, demand for responsible to...

Amid the growing popularity of food tourism, many national and local governments have been developing food tourism-centered destination management. However, few studies have examined whether such strategies have been effective. This study analyzes the behavioral and psychological patterns of food tourists at the demand side, with the focus on the period from 2015 to 2018, when the Korean government initiated food tourism-intensive strategies on the supply side (i.e., ‘K-Food’). This study has found that the psychological and behavioral patterns of food tourists display some changes, both positive and negative, that follow changes in the government’s policy strategies over the last 4 years. The study discusses the implications of this finding for food tourism strategies, particularly in terms of the importance of cultural attributes embedded in food tourism and the availability and accessibility of diverse local food tourism resources.

Destination safety is crucial for destination management. However, measurement scales for destination safety climate are absent. Thus, the purpose of this study was to develop a destination safety ...

The importance of fishing tourism for destinations is often analysed through the expenditure levels of tourists, with image, satisfaction and loyalty being under-researched areas. This article empi...

Examples of niche tourism have emerged in parallel to the growing importance of food tourism in destination management and marketing. Examples of this include mushroom tourism, tea tourism, or udon tourism, among others. This study analyzes one of this specialist forms of food tourism: dairy tourism. Dairy tourism is the leisure and tourist practice that leads to the discovery of production, transformation, and commercialization processes of milk and milk derivatives. Specifically, the objective of this research is to discuss the relationships between local dairy landscapes and tourism in the Catalan region of Empord&agrave, in the northeast of the Iberian Peninsula. Drawing on field visits and interviews with the seven regional producers, results describe the mechanisms of dairy tourism from a local marketing perspective.

A holistic, multi-organization view of marketing or destination management organizations (DMOs) who must muster the best efforts of many partner organizations and individuals (stakeholders) to have the greatest success. Destination marketing is described as “a continuous, sequential process through which a DMO plans, researches, implements, controls and evaluates programs aimed at satisfying tourists’ needs and wants as well as the destination’s and DMO’s visions, goals and objectives”. The effectiveness of marketing activities depends on the efforts and plans of tourism suppliers and other entities. This definition posits that marketing is a managerial function/domain that should be performed in a systematic manner adopting and implementing the appropriate approaches, as well as suitable tools and methods. In doing so, it is believed that a tourism destination (through the organizational structure of a DMO) can attain the expected outputs beneficial to all stakeholders, i.e., the tourism industry, hosting communities/populations, and tourists/visitors. The effective implementation of tourism destination marketing principles and methods constitutes an efficient and smart pillar, a cornerstone to attain a balance/equilibrium between the perceptions and interests, sometimes conflicting, of stakeholders by minimizing the negative impacts and maximizing the benefits resulting from tourism. All the same, it is worth noting that marketing is not a panacea, nor a kind of magic stick.

O cicloturismo é reconhecido por ser uma atividade que envolve múltiplos segmentos do turismo, assim como conecta ambientes urbanos e rurais. Quando a principal motivação de uma viagem se encontra no percurso entre um destino e outro, permite-se o desenvolvimento em escala local nas regiões abrangidas pela rota de trânsito. Contudo, a implantação de roteiros turísticos para bicicleta requer uma articulação organizacional que envolva diferentes áreas de planejamento e setores da sociedade – principalmente em grandes centros urbanos. Desta forma, o presente artigo apresenta uma contribuição teórico-conceitual sobre o alinhamento do planejamento cicloviário ao turístico, com vistas ao desenvolvimento do cicloturismo. Por meio de uma revisão bibliográfica que contemplou artigos científicos e documentos estratégicos nacionais e internacionais, foram levantados conceitos orientadores de gestão e avaliadores de infraestrutura – como os polos de ciclismo e os critérios de qualidade, respectivamente. O estudo de caso sobre a Região Metropolitana de Curitiba foi realizado para melhor compreender a aplicabilidade destas ferramentas para o contexto brasileiro. Os resultados destacam uma perspectiva interdisciplinar para o planejamento da rede viária em relação à atratividade do destino e suas respectivas condições ambientais e demográficas.

This study investigates tourist attitudes to local food on destination choice, travel motivation, satisfaction and perceived object-related and existential authenticity. Additionally, the mediating effects of authenticity on these relationships is also examined. A quantitative survey (n = 368) by questionnaire was conducted. Data was analysed using factor analysis and Structural Equation Modelling (SEM) to show that tourist attitudes to local food influence destination choice, satisfaction and perceptions of object-related and existential authenticity. Furthermore, it was found that existential authenticity, rather than object-related authenticity had a greater impact on the relationships between tourist attitudes to local food and destination choice, travel motivation and satisfaction. A clear and influential relationship between tourists’ attitudes to local food and travel behaviour was found. Tourists want an existential authentic local food experience where they can be actively involved. Destinations should emphasise unique regional specialities and highlight the experiential value of local food.

This research divided expectations into three timeframes based on expectancy theory – short-, medium- and long-term. The incentive-motivation structures of government tourism officers were identified by these timeframes and the effects of incentives on job engagement, performance and satisfaction were investigated.,A survey was conducted in 31 provinces of China, and a total of 650 responses were used for data analysis after removing invalid surveys. The statistical analysis techniques adopted were confirmatory factor analysis, correlation analysis and structural equation modeling.,The results showed that: realistic motivations, career prospects and “macro-vision” were the motivational factors of tourism officers in the short-, medium- and long-term, respectively; incentives positively predicted tourism officer job engagement, performance and satisfaction; and job engagement and performance mediated the influence of incentives on job satisfaction.,The main limitation was that the respondents were from 31 provinces in China, and there may be regional and local differences due to the unique and complex geographic and social conditions, as well as dissimilar economic development levels and administrative systems.,Public sector tourism departments must recognize tourism officer needs and motivations in the short-, medium- and long-term and develop tailored incentive programs.,Based on expectancy theory across different timeframes, this research identified the incentive-motivation structure and its effect on Chinese destination management organization officers and potentially provides a theoretical basis for the optimization of this administrative incentive system.,基于期望理论, 本研究将期望区分成短期、中期和长期三个时间尺度。据此, 本研究识别了政府旅游官员的激励需求和和动力结构, 并验证其对旅游官员工作投入、工作绩效和工作满意度的影响。,本研究面向中国31个省市自治区展开问卷调查。在剔除无效问卷后, 总共搜集650份有效问卷进行数据分析。本研究采用了验证性因子分析、相关分析和结构方程模型等数据分析技术。,研究结果发现：（1）现实激励、职业前景和宏观愿景是目的地政府官员在短期、中期和长期等不同期望结构层次的动力因素; （2）这些动力因素正向影响旅游官员工作投入、工作绩效和工作满意度; （3）工作投入和工作绩效中介了上述激励因素对工作满意度的影响。,本研究的主要研究局限在于问卷数据覆盖中国31个省市自治区, 但中国具有复杂的国情, 地区经济发展水平、行政管理体制也不尽相同, 因此基于特定地区的具体分析可能得出具有差异性的研究结论。,目的地政府部门应当客观认知到旅游官员在短期、中长期和长期三个期望层次的激励需求, 并针对性地设计和提供激励方案。,本研究首次基于期望理论识别了不同时间尺度下目的地政府部门旅游官员的动力结构及其效应, 为优化中国目的地政府旅游官员激励体系提供了理论基础和实证证据。,En base de la teoria de las expectativas, esta estudio divide las expectativas en tres escalas de tiempo: plazo corto, plazo mediano y plazo largo. Con base en esto, este estudio identifica las necesidades de incentivos y la estructura motivacional de los funcionarios de turismo del gobierno, y verifica su impacto en la contribucion, el desempeno y la satisfaccion laboral de los funcionarios de turismo.,Este estudio realiz una encuesta por cuestionario para 31 provincias de China. Despues de excluir los cuestionarios no validos, se recopilan un total de 650 cuestionarios validos para el analisis de datos. Este estudio utiliza tecnicas de analisis de datos como el analisis factorial confirmatorio, el analisis de correlacion y el modelado de ecuaciones estructurales.,Los resultados mostraron que: (1) Los incentivos realistas, las perspectivas de carrera y las visiones macro son los factores impulsores de los funcionarios del gobierno de destino en diferentes niveles de expectativa a plazo corto, mediano y largo; (2) Estos los factores impulsores estan afectando positivamente el aporte de trabajo, el desempeno laboral y la satisfaccion laboral de los funcionarios de turismo; y (3) Los aportes laborales y el rendimiento laboral median la influencia de los factores impulsores anteriores en la satisfaccion laboral.,La muestra de este estudio cubre 31 provincias, municipios y regiones autonomas en China, pero China tiene condiciones nacionales complejas, los niveles de desarrollo economico regional y los sistemas administrativos son diferentes. Por lo tanto, los analisis basados en regiones especificas pueden lograr diferentes conclusiones de estudio.,El departamento gubernamental del destino debe reconocer objetivamente las necesidades de incentivos de los funcionarios de turismo en los tres niveles esperados a plazo corto, plazo mediano y largo y plazo largo, y disenar y proporcionar programas de incentivos de manera especifica.,este estudio identifica la estructura dinamica y los efectos de los funcionarios de turismo en los departamentos gubernamentales de destino en diferentes escalas de tiempo basando en la teoria de las expectativas por primera vez, y proporciona una base teorica y evidencia empirica para optimizar el sistema de incentivos de los funcionarios de turismo del gobierno de destino en China.

Tourist destinations generally offer a variety of attractions that local authorities or destination management organizations (DMOs) may incorporate into their promotional activities. This diversity of available assets has different stakeholder groups having to decide what the destination actually stands for. The present study connects existing frameworks about evolutionary dynamics and place marketing and applies them to multifaceted destinations to provide fresh insights into how these can be managed. It extends the discussion by taking the city of Cartagena de Indias, Colombia, as an in-depth case study to illustrate how multiple assets as well as multiple place identities can impact the management of a given destination. The main data source consisted of semi-structured interviews which were used to explore the (typologies of) attractions that best represent the destination and how these should be promoted according to the local institutional stakeholders. The results show that being a multifaceted destination poses significant challenges to the definition of tourism marketing strategies, even if most stakeholders agree that a shift from the traditional, beach-related elements towards more (intangible) cultural resources is necessary. The paper concludes by drawing some theoretical implications as well as practical recommendations for multiple asset destinations.

Destination Management Organizations (DMOs) have been taking advantage of technologies in order to manage destinations in a more successful way. Previous research on tourism destination online plat...

Although zoning has great potential in coordinating regional development and destination management, it is challenging to derive an optimal zoning method in the historic district. To address this c...

The paper aims to critically review past and emerging literature to help professionals and researchers alike to better understand, manage and valorize both the tourism impacts and transformational affordance of COVID-19. To achieve this, first, the paper discusses why and how the COVID-19 can be a transformational opportunity by discussing the circumstances and the questions raised by the pandemic. By doing this, the paper identifies the fundamental values, institutions and pre-assumptions that the tourism industry and academia should challenge and break through to advance and reset the research and practice frontiers. The paper continues by discussing the major impacts, behaviours and experiences that three major tourism stakeholders (namely tourism demand, supply and destination management organisations and policy makers) are experiencing during three COVID-19 stages (response, recovery and reset). This provides an overview of the type and scale of the COVID-19 tourism impacts and implications for tourism research Refereed/Peer-reviewed

International association conferencing is the largest and most profitable segment of the events industry. Competition to host these events is fierce and many destination management organizations (D...

A smart travel brand today is not only an advertising marketing channel but also requires businesses to adapt and focus on brand value. Branding plays a role in shaping customer search behavior which means an effectively personalized brand helps travel businesses find potential customers and develop specific services to maintain business advantages. This article contributes some ideas about building a tourism brand today that is personalized through story and awareness in the context of digital competition, where customers play a central role both of providers of recommendations and consumers of the recommended story.

To stay within the safe boundaries of global warming, the world now has 30 years to decarbonize its economy. This represents a very significant challenge for tourism as a growth system. Much attention has been paid to different tourism subsectors such as aviation, accommodation, and activities to reduce emissions, mostly on the basis of (future) technology. However, the Paris Agreement demands immediate action and significant year-on-year progress on a zero-carbon trajectory. This article discusses destination management under the new low-carbon imperative. It analyses challenges, including economic viability and resilience, that have also gained importance in light of the COVID-19 pandemic, and explores opportunities for better profitability on the basis of a leakage/spending value dichotomy proposition. The final section highlights the foremost role that destination managers must play in building prosperous and resilient low-carbon tourism destination systems and discusses the key insights for destination managers.

Purpose – The purpose of the paper is to analyse the importance of users’ perceptions and satisfaction as an indicator for future investment and management of beaches in a sustainable way. In the paper, the case study of Karpinjan beach (Novigrad) is presented. Design/Methodology/Approach – For the research, a questionnaire for beach users was developed. The field research was carried out in 2017 among beach users (tourists, visitors and residents) before the investment and again in 2018 after the investment and implementation of the Green Beach Model, within the framework of the MITOMED+ project. In 2017, 23 different elements/aspects were evaluated, and in 2018 several additional elements were added for evaluation regarding content and conditions of the beach. 245 surveys were collected on Karpinjan beach in 2017, and in 2018 additional 302. In total, 547 beach users were interviewed on Karpinjan beach. Findings – The beach users were most satisfied with the beach comfort, beautiful scenery and beach cleanliness in both years. The usefulness of specific elements, as future indicators for sustainable beach management, is discussed in the paper. Originality of the research – The developed survey and findings can help future beach managers and local destinations as a tool for sustainable destination management.

PurposeDespite indicators being regarded as ideal tools to help achieve sustainability in tourism, their application within Ireland remains under researched. Therefore, the purpose of this paper is to advance the knowledge base in the hospitality and tourism field by presenting baseline research from the first application of all 43 of the indicators that make up the European tourism indicator system (ETIS) in county Clare, Ireland.Design/methodology/approachThis study used the pre-existing visitor, enterprise and resident surveys that accompany the ETIS indicator system in a number of honey pot destinations within county Clare. This approach was complemented further through desk research to gather the necessary data on all 43 core indicators of the ETIS.FindingsWhile the application of the ETIS in county Clare constitutes a significant advancement towards evidence informed planning for tourism. There does exist a number of information gaps relating to specific core indicators of the ETIS. Which, if not monitored and benchmarked over time, could have serious ramifications for the future sustainability of tourism in Ireland.Originality/valueThis paper not only discuss the findings from the application of all 43 core indicators of the ETIS in one specific destination but also develops new knowledge on the use of tourism indicators and the move towards evidence informed planning for tourism. Furthermore, this study contributes significantly to the theoretical development of our field, as the ETIS has not been applied in its entirety throughout Europe.

Cooking classes have emerged as popular activities for international tourists seeking to learn and participate in Thai culinary culture. Applying Larsen's psychological three-stage model for understanding the tourism experience, this study identifies motivational and experiential factors of tourists' participation in cooking classes, and their subsequent behavioral intentions. Drawing on functional motivational theory and Pine and gilmore's experience economy concept, a quantitative instrument is developed to survey 300 tourist participants in cooking classes in Chiang Mai, Thailand. results suggest that the top-most motivational factor for participation in cooking classes is socioutilitarian needs—a combination of social and utilitarian items, whereas the top-most experiential factor is "Ent-escapist"—a combination of Pine and gilmore's entertainment and escapist realms. The results indicate that both the motivational and the experiential facets of cooking clases are influenced by a combination of factors. These findings offer implications for the marketing of cooking class products by destination management organizations.

The role of government in destination development is not a new topic; however, the way the government can impact tourism destination development is still under research. This study addresses such issues, specifically, striving to shed some light on the aspects of importance/performance as it relates to destination management. By understanding such relationships, government officials (at local and state levels) will be able to create specific policies/procedures that would facilitate tourism development. This study utilizes importance/performance methodology to analyze three types of regions (mountain, spa, and wine) in the Czech Republic. The results indicate that variations among the regions exist in terms of areas of importance and performance and point out opportunities for further improvements. Thorough discussions and implications for the industry are made along with suggestions for future research.

The fast development in information and communication technologies transformed the tourism sector, raising relevant questions regarding the role of destination management organizations (DMOs) and t...

Purpose This paper aims to highlight how big social data (BSD) and analytics exploitation may help destination management organisations (DMOs) to understand tourist behaviours and destination experiences and images. Gathering data from two different sources, Flickr and Twitter, textual and visual contents are used to perform different analytics tasks to generate insights on tourist behaviour and the affective aspects of the destination image. Design/methodology/approach This work adopts a method based on a multimodal approach on BSD and analytics, considering multiple BSD sources, different analytics techniques on heterogeneous data types, to obtain complementary results on the Salento region (Italy) case study. Findings Results show that the generated insights allow DMOs to acquire new knowledge about discovery of unknown clusters of points of interest, identify trends and seasonal patterns of tourist demand, monitor topic and sentiment and identify attractive places. DMOs can exploit insights to address its needs in terms of decision support for the management and development of the destination, the enhancement of destination attractiveness, the shaping of new marketing and communication strategies and the planning of tourist demand within the destination. Originality/value The originality of this work is in the use of BSD and analytics techniques for giving DMOs specific insights on a destination in a deep and wide fashion. Collected data are used with a multimodal analytic approach to build tourist characteristics, images, attitudes and preferred destination attributes, which represent for DMOs a unique mean for problem-solving, decision-making, innovation and prediction.

Social networks have become an important supplement to traditional forms of marketing channels for destination branding. YouTube is believed to be one of the most influential social media and video sharing platforms. Its visual character, informal setting and address of the youth segment would expectedly mean a high level of creativity in the process of destination branding. By means of qualitative analysis of what are considered to be the best videos as self-selected by the European destination management organizations (DMOs), we wished to ascertain how creative these best case examples really were. The results show that the videos are extremely similar, with the most common type a &ldquo, collage&rdquo, of only loosely connected visuals with rare elements of storytelling or humor as the most typical creative approaches. While following the desire to show the diversity of a destination, the destination branding videos paradoxically become a collection of similar visual images and thus fail to contribute to the differentiation of the destination brand. The results show that future advice to practitioners of destination marketing for YouTube is to go beyond the typical &ldquo, genre of a destination marketing video and focus more on storytelling, humor and especially the most difficult step in the destination branding: strategically focusing on the smaller number of specifics that differentiate a destination rather than on the multitude of the highly diverse experiences.

Employing network analysis, this study explores the changing dynamics of intergovernmental collaboration throughout the whole process of post-disaster destination management. Jiuzhaigou National Park after the Jiuzhaigou earthquake forms the subject of the case study. Our empirical analysis indicates the following findings: first, intergovernmental collaboration is developed both hierarchically and horizontally at the emergency, intermediate and long-term recovery stages of post-disaster destination management, but it is largely dominated by hierarchical interactions; second, local government increasingly acts as a lubricant role in facilitating the functioning of intergovernmental collaboration during the whole process of post-disaster destination management. These findings contribute to greater insights into the changes of intergovernmental collaboration dynamic in comprehensive post-disaster destination management. This study also provides implications for governments and tourism destinations to improve intergovernmental collaboration for more effective destination management in the context of post-disaster.

This study explores how Chinese destination management organizations (DMOs) employ global social media posts to promote their destinations to international travelers and to understand the effects o...

The purpose of the current research is to develop a methodology that can analyse online reviews using machine learning techniques in such a way that practitioners in the fields of tourism and destination management can understand and apply the technique to improve their attractions. This research studies the TripAdvisor reviews of tourist attractions, including beaches, islands, temples, a pedestrian street, and markets in Phuket, Thailand. In total, 65,079 online reviews were analysed using two machine learning techniques: latent Dirichlet allocation (LDA) and naive Bayes modelling. LDA modelling helps the researchers determine the dimensions of each type of attraction. Four dimensions were specified for beaches and islands, three dimensions for a pedestrian street and temples, and two dimensions for markets. This research also developed two practical tools – dimensional salience-valence analysis (DSVA) and lexical salience-valence analysis (LSVA) – and used them to suggest actions for the Tourism Authority of Thailand (TAT).

The Bieszczady mountains are one of the ranges of the Polish Carpathians. Their natural and cultural amenities attract thousands of Polish and international tourists each year. Despite many protected zones existing in this area (e.g. Bieszczadzki National Park, UNESCO Biosphere Reserve and Nature 2000 areas), the Bieszczady mountains face various environmental and social problems which have arisen from their dynamic but often chaotic tourism development. The lack of a common vision of long-term tourism development (on communal and regional levels) is one of the main challenging issues which public and private bodies are confronted with. The paper presents the results of the implementation of an innovative approach, i.e. the St. Gallen Model for Destination Management (SGDM), in selected Bieszczady communes. This method offers a clear advantage for key destination actors by allowing them to enter a process of holistic destination management. The article is the first attempt at SGDM application in Poland.

The abundant use of the Internet and mobile technologies while traveling leaves a digital footprint in the form of big data that can be tracked. Big data bring information about spatial visitor behaviour that is valuable for strategic destination management. Big data enrich not only scientific fields (e. g. management, marketing, or geography) with their knowledge, but also represent the invention of new tools for their actual processing. Generally, big data are considered as a strategic tool enhancing the competitiveness of a destination. The paper presents the basic characteristics of big data and reviews research focused on big data in tourism. Moreover, it identifies its potential for tourism from both the theoretical and methodological point of view. The final part deals with current trends in using the big data in tourism and its application in destination management. The future trends of big data in the context of destination management are implied as well.

Recent music tourism researches are notable owing to growing socioeconomic significance of music. But the question about how music affects tourists’ behaviors in travel practice remains there. This...

Commercialization and industrialization of leisure has been symbiotic with the emerging and growth of service-based economy, which is contributing to over half of GDPs in most developed countries a...

In the big data era, destination images have played an increasingly important role in tourism development. However, seldom tourism research has utilised big data analytics to examine destin...

Purpose This paper aims to provide a selective review of sectoral and academic developments that have led to the flow-based view of destination management and marketing and inspires future work. Design/methodology/approach A review of the relevant literature serves as a foundation for the discussion of the flow-based view of destination management and marketing. From the results of this review, future prospects for practice and research are derived. Findings Destination management and marketing has undergone many changes in the past and is subject for some major overhauls in the future. Originality/value The paper inspires in terms of rather asking questions for the future than finding answers from the past.

PurposeThe purpose of this paper is twofold: first, to analyze the phenomenon of urban tourism hypertrophy (UTH) in the context of the process of tourism-related social conflicts formation; and second, to discuss the extent to which destination management organizations (DMOs) are prepared to take responsibilities and actions undertaken in this process.Design/methodology/approachThe paper adopts conflict management (CM) theory as a framework for discussing UTH within the city context. The paper then analyzes the empirical example of social conflict in Kraków (Poland) to assess the predispositions of key institutions engaged in destination governance to lead CM process triggered by UTH. The Circle of Conflict approach proposed by C. Moore (The Mediation Process: Practical Strategies for Resolving Conflict, Jossey Bass, San Francisco, CA, 2014) is utilized as the main application method.FindingsThe study shows that DMO is the most appropriate entity to deal with UTH as a conflict manager; however, it has insufficient resources to fulfill all requirements relating to that role. Therefore, the range of responsibilities and roles of the contemporary DMOs should be completed with CM as the permanent task during UTH crisis.Research limitations/implicationsThe example study was based on interviews carried out with a limited number of informants. Also, the contextual nature of the research as well as specific destination governance structure in Kraków blurred the picture of DMOs predispositions to leading the CM process.Practical implicationsThe study supports urban DMO managers by suggesting a tool of diagnosis and intervention in UTH-induced conflicts. Thus, it makes fulfilling the mediator role a destination governance task.Social implicationsCM brings agreement among parties as to the understanding of the nature of conflict, which forms the basis for quick and mutually agreed actions, according to sustainable development principles.Originality/valueThe paper proposes an alternative approach to mitigate UTH-related problems in cities by adopting the CM framework which emphasizes the universal nature of conflict causes and proposes adequate tools for undertaking actions by DMOs.

This paper analyses the profile of locals willing to meet tourists in a context of experience interchange peer-to-peer (P2P) and identifies factors that drive such contact in an authentic setting o...

Residents are pivotal in the competitiveness of tourism destinations. Yet, their role as place-brand ambassadors needs better understanding, particularly in relation to social media, which directly link visitors to residents through user-generated-content (UGC). This paper explores residents' roles as place-brand ambassadors on Twitter, using the case of Onomichi (Japan), where decreasing population meets economic dependence on tourism. From a content analysis of residents’ tweets, four distinct roles are identified, and corresponding types of content are mapped on a two-dimensional continuum based on direct vs. Indirect word-of-mouth and the level of sentiment. Authors discuss implications for Destination Management Organizations (DMOs). Findings highlight the increasingly shifting role of residents towards being primary sources of place-marketing, especially due to social media, and as active proponents (rather than passive targets) of place-branding in the digital age. Such organic place-marketing may be the key to sustaining tourism in the face of rising anti-tourist sentiments worldwide.

Destination management organizations (DMOs) increase cooperation and coordination among stakeholders and contribute to the competitiveness of the destination. The purpose of this study is to develop a destination management model for Cappadocia that could make Cappadocia's tourism more sustainable and competitive. By developing a procedure that could also be used for similar tourism destinations, it is also aimed to propose a study model. Interviews were conducted with stakeholders to identify the problems in Cappadocia's tourism and solutions for these problems were suggested. These interviews were content-analyzed. The main challenges are related to infrastructure, superstructure, accessibility, human resources, facilities, sustainability and environment, and image. A well-established DMO could help the destination to become more competitive while also improving sustainability and eliminating or minimizing current and potential problems. Cooperation and coordination are highlighted as the most important functions due to the presence of several institutions related to tourism management in Cappadocia.

In recent years, online communication has become an integral part of the functioning of different institutions and enterprises. This includes the area of tourism. Due to the immense marketing opportunities offered by information and communication technologies, it can be argued that destination management organizations (DMOs) around the world should rise to the challenge of climbing to the next level of ‘web maturity’. The aims of this study are focused on investigating and comparing the online marketing activities of selected Polish DMOs in the years 2012 and 2016, as well as discovering and explaining the main motivations, facilitators and barriers to conducting such activities. The study is also an attempt to identify how any barriers encountered that are encountered may be overcome, and presents some potential solutions and good practices for DMOs to learn from. The results of the study show that Facebook is still the most popular social media platform used by Polish tourist organizations. Current trends are mainly focused on mobile applications development. In turn, there is a lack of relevant skills, financial and human resources, which are the main barriers related to the increased use of web marketing.

Destination image (DI) has an important role in destination choice. DI is considered as one of the main factors in destination competitiveness. The main aim of this study was to explore the projected image of Portugal as a tourism destination. The projected image was obtained through an analysis of the pictures of the official page of destination management organization of Portugal on Instagram (@visitportugal). The research used a sample of 1,306 photos. Samples included photographic and textual data. Visual content analysis and content analysis were adopted to analysis data. Appling content analysis for images refers to break a picture into a number of categories. The results showed that the projected destination images of Portugal were dominated by attributes related to natural attractions. In addition, the geographical distribution of the DMO photos showed that 880 photos (67%) of all 1,306 DMO photos were associated with nine destinations. Food/drink category was the most engaging image for followers. Additionally, the findings indicated that the most common applied hashtags for describing Portugal as a tourism destination and inspire travelers to visit were related to nature-based activities (e.g., nature, river, beach, ocean, sea).

The paper explores the nature of integrated management placing attention on the role of coopetition in the destination management. Integrated management is a type of governance based on interorgani...

Ageing and dementia are major societal challenges affecting many countries, with around 46.8 million people worldwide estimated to be living with dementia. These estimates suggest that the worldwide population of people living with dementia will double every 20 years to reach 131.5 million by 2050. Recognition that dementia is a significant challenge for the travel and tourism sector is starting to develop. This paper contributes to this emerging agenda on ageing and dementia focusing on the accessibility needs of this group through a two-stage research study that demonstrates the practical needs and leadership challenges this poses for the tourism sector. Using the UK as an exemplar of dementia-readiness, the study examines Destination Management Organisation (DMO) website provision of advice for people with dementia and their carers. It then reports the findings of a survey DMO managers attitudes towards creating dementia-friendly destinations.

Following a long history of using various strategies and policies for diversification and seasonal adjustment in the face of the challenges of achieving economic, social, and environmental sustainability, sun and beach destinations should also consider targeting the wellness tourism market as a post pandemic opportunity and long-term solution. Salou is a mature sun and beach destination in the Mediterranean, but one which, for some time, has had an increasing commitment to family and sports tourism as a result of a strategic renewal process. Now, with the impact of the coronavirus pandemic, the destination management organization is considering the evolution of the model, the internalization of sustainability as a fundamental value, and the impact of different markets. In this study, we examined the challenges the Salou Tourist Board has faced during the development of a post pandemic model for sustainable tourism and what strategies it has adopted in response. We also considered the opportunities and competitive advantages that Salou has in the field of wellness tourism. The results obtained should encourage the continuation of work that promotes the environmental axis of sustainability and adds value to the natural resources on which it depends, including the sea and the landscape, while maintaining the environmental quality of the resources.

The World Tourism Organization proposed to examine studies on previous infectious disease outbreaks (epidemics), in particular the severe acute respiratory syndrome (SARS) epidemic of 2002–2004, to better managing the impact of the COVID-19 on the tourism industry. We followed this suggestion by analysing tourism-related literature concerning previous outbreaks. We consequently identified the differences and similarities between past epidemics and the COVID-19 pandemic, evaluated recovery strategies previously adopted by tourism destinations, and suggested a research agenda to facilitate the tourism destinations’ recovery. To provide theoretically grounded research suggestions, which are urgently needed by the tourism industry, only contributions from high-quality peer-reviewed journals were considered in this literature review., Almatourism - Journal of Tourism, Culture and Territorial Development, V. 11 N. 22 (2020)

Purpose This study aims to propose a comprehensive model to help understand factors influencing the intention to participate in a destination management system (DMS) amongst tourism stakeholders in Vietnam which are considered as the determinants of the successful implementation of the system. Design/methodology/approach A survey was conducted to investigate key stakeholders' opinions of participating in a DMS. In total, 301 questionnaires were used for analysis. Partial least squares structural equation modelling (PLS-SEM) was used to assess the measurement and structural models of the study. Findings Factors that influence various tourism stakeholders' intention to participate in the national DMS in Vietnam have been identified and examined. The results identify the important predictors of the tourism stakeholders' participation in the DMS including information quality, DMS operator readiness, government regulations and technology awareness. Interestingly, technology awareness was ascertained as a significant mediator for the relationship between performance expectancy, social influence, technology competency, competitive pressure and the intention to participate in the DMS. Originality/value This study has a unique theoretical contribution by developing a comprehensive model to predict the intention to participate in a DMS amongst tourism stakeholders with the modification and combination of three theoretical models and frameworks: the unified theory of acceptance and use of technology (UTAUT) model, technology–organisation–environment (TOE) framework and updated DeLone and McLean information systems (D&M IS) success model. It is expected to be a useful reference source for tourism management departments that want to develop DMSs in Vietnam. This model also can be used as an initial investigation for DMS implementation studies at other destinations.