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Social interaction with friends is an important contributor to children’s well-being, but how transport affects this is rarely studied. For two or more children (not of the same household) to have ...

In this paper, we argue that the current focus on cycling must not neglect the need to improve public transport services for the large number of people who do not want to or are unable to cycle. An ...

Previous findings have established that satisfaction with public transport service quality attributes (reliability/functionality, information, courtesy/simplicity, comfort, safety) relate to overall travel satisfaction. Recent studies propose that the importance of these attributes for travel satisfaction varies in different contexts and call for new approaches for enhancing the understanding of these relationships. We address this call by using a configurational perspective and applying fuzzy set Qualitative Comparative Analysis (fsQCA), to explore how satisfaction with service quality attributes relate to high travel satisfaction. By analyzing user survey data before and after an intervention in public transport services in a Swedish city, we: 1) find that high travel satisfaction occurs in the interaction between service quality attributes; 2) identify different configurations of satisfaction with service quality attributes leading to high travel satisfaction; and 3) show how context alters overall travel satisfaction. We conclude that using a configurational approach is useful for understanding the complexity of travel satisfaction.

This research aims to revive the applicability of the exchange concept in the marketing domain. The authors draw on current exchange theories to show how members of an aquatic center receive relational, social support, and restorative resources from other center members and employees. They then empirically demonstrate that members’ loyalty to the center is fueled by the resources they receive from others in the center and that their experience in the center mediates the relationship between exchanged resources and member loyalty. This research reveals that service organizations may foster person-place bonds by providing customers with resources over and above goods and services. Customers appreciate resources that transform their well-being, such as social support and natural, restorative resources, and they demonstrate loyalty to places where they can obtain therapeutic resources. From a theoretical standpoint, this work shows support for the notion that the exchange concept is a foundational aspect of a general theory of marketing and explains how the exchange and value concepts in marketing are linked together.

Motorized transport has been around for over a century and has benefited people in various ways. As awareness has increased of the negative effects of car use, efforts to reduce pollution, congestion, noise, and accidents have increased. Some cities have taken drastic measures to reduce the number of cars. The starting point of this chapter is a balanced intervention ladder that includes interventions that can either increase or decrease autonomy. The authors introduce the “three-dimensional balanced intervention ladder” as a framework that can be used to describe autonomy relating to reduced car use, balancing this against perceived accessibility and wellbeing. The consequences of travel mode changes have been substantially explored; however, the consequences with respect to accessibility and wellbeing in life have only recently been recognized. By reviewing current research, they identify knowledge gaps in the implementation of balanced interventions and make recommendations regarding the continued development based on autonomy, perceived accessibility, and wellbeing.

In order to constitute a realistic option to existing travel modes, carpooling needs to be able to offer adequate levels of accessibility. Insights into how carpooling services affect perceived accessibility up until now remain unexplored. In this study we explore carpooling experiences of 122 users in Sweden and examine a number of possible determinants of the perceived accessibility of carpooling. Results show that carpooling is not perceived by the users as particularly accessible with low levels across the sample. Moreover, multiple linear hierarchical regression analyses show that simplicity of travel, population density, years of education, and school and work-trips appear to affect perceptions of accessibility of carpooling, whereas travel time and cost appear not to. The final model explains a third of the variance in perceived accessibility of carpooling, thus nearly two thirds of the variation is still unaccounted for. Future research should explore further possible determinants of perceived accessibility of carpooling in order to explain, understand, and counteract the low levels of accessibility that appear to be linked to this specific travel mode.

Mobility as a service (MaaS), in this case study, involves the integration of different travel modes into a mutual service that handles bookings and payments for individual trips. In this chapter, the authors discuss how a public transport authority has developed a MaaS for rural areas by integrating a public transport service with carpooling. The project's development, the platform's functionality, ideas for future development, and experiences of the service are analyzed from both a management and a user perspective. One overall conclusion reached is that public transport may very well develop and offer MaaS; however, there are a number of barriers to overcome concerning the legal aspects, changed travel behaviors, and density.

To understand children’s experiences of their daily travel, and the consequences of these experiences, it is essential that we directly address children. The Satisfaction with Travel Scale (STS) is a self-report instrument consisting of nine items divided into three subscales – two reflecting affective travel experiences and one reflecting cognitive travel experiences. The present study has two aims: (i) to examine the psychometric properties of a child version of the STS (referred to as the STS-C), and (ii) to test a potentially positive relationship between travel satisfaction and life satisfaction among children, something which has been found among adults. Three hundred and forty-five children completed the STS-C, life satisfaction scales, and sociodemographic variables. Analyses using Partial Least Square structural equation modelling revealed that the STS-C was internally reliable, had a sound construct validity, and confirmed a one-factor second-order measurement model with three first-order constructs (subscales). Furthermore, children’s satisfaction with school travel was also significantly related to their life satisfaction as measured by their satisfaction with: themselves, school experiences, friendships, family, and living environment. The relationship between travel satisfaction and life satisfaction varied between modes, whereby it was stronger among those who traveled by active modes than those who traveled by school bus or car. Younger children and boys were more satisfied with their travel to school, something which also had an indirect effect on their life satisfaction.

Understanding children’s travel is an important part of drawing a complete picture of over-all well-being in society. Children’s active travel to school, independent travel, transport and physical ...

Incidental social interactions such as seeing a known person while travelling are theorized to contribute to community connections and social capital. It is argued in such work that walking may be a critical factor, but the frequency of such interactions is generally unknown. For children, these community connections may increase independent travel and contribute to their well-being. Previous research out of Japan found that walking was indeed more likely to result in children seeing people in general and seeing a known person. However, it is not clear whether that is a culturally anecdotal finding, or whether similar findings would occur in different cultural and transportation contexts. Reasons why it may be anecdotal include: in most cases, all elementary school children walk to school in Japan; many trips occur at a local level and are conducted by non-motorized modes in Japan; greeting others (aisatsu) is a cultural value in Japan. This study examines whether one's transport mode relates to having incidental social interaction during their trips for children aged 10–11 in Canada (177), Japan (178), and Sweden (144). Further to previous work, the research carried out here asked the children what type of interaction occurred (spoke, waved, no interaction, or other) which would relate to building or maintaining community connections. The findings demonstrate that the results are internationally applicable and that most incidental social interactions result in a verbal communication in all three countries.

The household plays an important role in behavior change in many lifestyle areas. Various intervention programshave been implemented in order to change travel behavior and it is well known that tra ...

Carpooling can be viewed as a simple intervention to reduce congestion, environmental problems, and land use for parking spaces. The present study assembled 18 studies on carpooling from all over the world that were published during the last five years (2014–2018) for a meta-analysis. By calculating effect sizes of 20 different factors, the study aimed to understand user characteristics, motives, and barriers to carpooling, and to gain insights about carpool interventions. Our results indicate that carpooling is very weakly related to socio-demographic variables, and that psychological factors are becoming more important, including monetary and time benefits, reducing congestion, and environmental concerns. Policy-makers can increase carpooling by offering cheaper parking or special parking spaces for carpoolers and introducing high-occupancy vehicle (HOV) lanes. Not surprisingly, fuel prices influence mode choice. The overall findings support previous results, but we found judgmental factors becoming more important for the choice to carpool. We conclude that carpooling services still fail to include many potential users and to serve users adequately. The challenge of meeting the needs of all users requires new approaches to designing carpool concepts, systems, and encounters.

Perceived accessibility, defined as “how easy it is to live a satisfactory life using the transport system”, is proposed to be a complementary measure to conventional, objective measures of accessibility. Aiming at capturing the subjective element of accessibility, as opposed to conventional accessibility that is based on the same objective attributes for large areas or groups of people, the authors developed and tested a measure of perceived accessibility; the four items self-reported Perceived Accessibility Scale (PAC). In study 1, 237 users of public transport rated PAC. The results showed that PAC is a reliable measure. The PAC was further validated and proved reliable in two waves (study 2) in altered conditions (Wave 1, N = 246, Wave 2, N = 259). Based on this, an overall PAC index was constructed. PAC can be used to determine the traveler's (or possible travelers) opinion of accessibility in transport planning or accessibility-mapping, or for directing interventions aimed at improving accessibility to where they are best needed according to the individuals. Further development of the PAC and its potential within transport research and planning, and its future validation is discussed.

We investigate whether travel mode, travel time, and travel activities influence children’s satisfaction with their travel to school, their current mood, and their cognitive performance after arriv ...

Purpose – The purpose of this paper is to discuss how service, as an interdisciplinary area of research, can increase its potential for transdisciplinary contributions from the perspective of what signifies intra-, multi-, inter-, and transdisciplinary research. Design/methodology/approach – The essay first discusses common perspectives on the service concept before presenting a review on what signifies intra-, multi-, inter-, and transdisciplinary research. The emerging theoretical framework is followed by a discussion on the challenges and opportunities for service research in making interdisciplinary and transdisciplinary theoretical contributions. Findings – The research provides a typological framework for understanding intra-, multi-, inter-, and transdisciplinary service research and, implications related to how service research contributions can become increasingly inter- and transdisciplinary. Originality/value – The paper contributes to widening the scope of service research by focussing on how the domain can overcome hurdles and increase its potential for making theoretical contributions that are applicable across and beyond established research disciplines.

Introduction The aim of the present study was to examine differences in public transport use, quality perceptions, and travel satisfaction and their relation to life satisfaction across five generations. Methods Self-report questionnaires (online or by phone) were collected from 3257 respondents (aged 16–90) with varying degree of public transport use, across five cities in northern Europe (Stockholm, Helsinki, Oslo, Copenhagen, Bergen). The data were analyzed in three steps: (i) explorative using Kruskal-Wallis Anovas, (ii) conceptual model testing using PLS-SEM, and (iii) analyses of generational differences regarding public transport quality dimensions, travel satisfaction and life satisfaction through Analyses of variance. Results In line with our hypothesis and previous research, we find that satisfaction with travel had a positive relationship with life satisfaction, showing once again the importance of acknowledging people's travel satisfaction. Levels of satisfaction linearly increased with generation, but the effect of travel on life satisfaction did not, thus indicating that travel satisfaction is equally important to all. Security/safety was furthermore an important quality attribute directly related to both satisfaction with travel and to life satisfaction. We observed, using multigroup analyses, that the youngest generations are very similar with respect to the importance of quality attributes. People in these generations also travel frequently and have active lifestyles, and are hence very dependent on the transport system. Conclusions It is concluded that, we need to improve travel experiences and emphasize secure and safe travel, especially for the young, as this is related to their life satisfaction.

This article introduces the concept of ‘therapeutic servicescapes’ to the retailing and services discipline. In the health literature, therapeutic landscapes emerge when physical and social conditions in a geographically bounded space combine to produce an atmosphere that is conducive to human well-being. Traditionally, therapeutic landscapes have been associated with natural and leisure settings, such as parks, green spaces, and beaches. This work breaks new ground in the marketing domain by linking therapeutic landscapes to commercial retail establishments. This study empirically demonstrates the extent to which physical and social conditions may combine in a customer-centric grocery store to positively enhance customers' well-being and promote feelings of attachment to the establishment. Furthermore, this study reveals that customers' future behavioral intention are driven by the store's impact on their well-being and their desire to maintain ‘place attachment.’ From a managerial perspective, this work recommends that retail and consumer service organizations facing online competition focus on creating architectural and human resource conditions that promote consumer well-being and place attachment.

Introduction: Travel behavior research has only started to address how travel affects emotional wellbeing. The development of measurement methods is an important goal of this research.Methods: A re ...

People are living longer than they did previously, and the proportion of older people is increasing worldwide. This rapid development will have implications for the transport system, in general, and for travel behavior and accessibility to daily activities, in particular. In recent years, both research and politics have drawn the attention of the public to issues affecting the opportunities of the elderly to participate in everyday life. The debate has so far mostly focused on health issues, with limited work having been done on the ability of the elderly to live the lives they want to considering how they travel. With this view, a theoretical model, grounded in a model of travel and subjective wellbeing was developed to explore the role of perceived accessibility in satisfaction with travel and life satisfaction. Empirical data were collected from a sample of 2950 respondents (aged 60&ndash, 92) from five cities in Northern Europe (Stockholm, Helsinki, Oslo, Copenhagen, Bergen) and analyzed using partial least square structural equation modeling (PLS-SEM). The findings confirmed the link between perceived accessibility, travel satisfaction, and life satisfaction. The findings also showed the role of sociodemographic and travel attributes in perceived accessibility and satisfaction with travel, as well as the moderating effects of different age groups. We conclude that this moderating role played by age clearly indicates that we should not treat the elderly as a homogenous group in research and transport planning.

In this chapter, ideas and directions for future research are presented. Various interventions, as a means of counteracting mispredictions by the individual traveler and breaking travel habits, are discussed and illustrated. We elaborate upon what is known about individuals’ predictions and their accompanying thoughts about possible consequences regarding wellbeing when performing a travel mode change. It is argued that one overall goal of every transport policy should be providing sustainable travel, accompanied by sustained or increased wellbeing. The authors conclude that, while there is a vast amount of research on judgment and decision making, there is still a need for knowledge of how to aid people’s judgments as regards switching to sustainable alternatives. Specifically, researchers are urged to unveil how to prevent a loss of, or support a gain in, wellbeing when switching to sustainable travel.

In this chapter, we provide an introduction to the topic and a brief overview of Quality of Life and Daily Travel. A short background of why it is relevant to study travel and wellbeing, along with definitions and concepts related to quality of life research – such as objective and subjective outcomes, and hedonic and eudaimonic outcomes – will be followed by an overview of the chapters of the book arranged in three parts: theoretical perspectives and conceptualizations, case studies, and future directions. The aim of this book, Quality of Life and Daily Travel, is to compile current knowledge into one edited volume, where several areas of research are integrated – including traffic and transport psychology, transport planning and engineering, transport geography, transport economics, consumer services, and wellbeing research – in order to discuss the various facets of the links between travel and wellbeing. The importance of mobility, accessibility, experiences and emotions for the wellbeing of people will be highlighted.

This study clarifies the marketing discipline's conceptualization of place by presenting a revised perspective and conceptual framework of place, referred to as REPLACE. Drawing from resource excha ...