1. Challenges and Opportunities of Leveraging Intelligent Conversational Assistant to Improve the Well-being of Older Adults
- Author
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Debaleena Chattopadhyay, Roisin McNaney, Alisha Pradhan, Anirudha Joshi, Sergio Sayago, Korok Sengupta, and Sayan Sarcar
- Subjects
business.industry ,Process (engineering) ,media_common.quotation_subject ,05 social sciences ,Applied psychology ,020207 software engineering ,02 engineering and technology ,Adaptability ,Work (electrical) ,User experience design ,Reminiscence ,Well-being ,0202 electrical engineering, electronic engineering, information engineering ,0501 psychology and cognitive sciences ,Use case ,Conversation ,Psychology ,business ,050107 human factors ,media_common - Abstract
Recent advancements and economic feasibility have led to the widespread adoption of conversational digital assistants for everyday work. While research has focused on the use of these conversational assistants such as Siri, Google Assistant or Alexa, by young adults and families, very little work focuses on the acceptance and adaptability amongst the older adults. This SIG aims to discuss the use and benefits of these conversational digital assistants for the well being of older adults. The goals for this SIG are to: (i) explore the acceptance/adoption of voice-based conversational agents for older adults. (ii) explore anthropomorphism in the design of conversational digital assistants. (iii) understand triggers (scenarios of use) that can initiate the process of reminiscence thus leading to meaningful conversation. (iv) explore conversational User Experience. (v) explore the co-existence of non-conversational use cases.
- Published
- 2020
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