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Customer reviews provide opinions and relevant information that will affect the purchase behavior of other customers. Many studies have focused on the prediction of the helpfulness rate of customer reviews to find the helpful reviews which are traditionally determined by the helpful voting results. In our study, we find that the helpfulness voting result of an online review is not constant over time. Therefore, predicting the voting result based on the analysis of text is not enough; the temporal issue must be considered. We propose a system that can rank the reviews based on a set of linguistic features with a linear regression model. To evaluate our system, we collect Chinese custom reviews in eight product categories (books, digital cameras, tablet PC, backpacks, movies, men shoes, toys, and cell phones) from Amazon.cn with the voting result on the helpfulness of the reviews. Since the voting result may be affected by voting time and total voting number, we define a new evaluation index and compare the regression results. The results show that the system has less prediction error when it takes the time information into the prediction model.

Service Robot can tell stories to various audience who need a robot to accompany, such as children, students, and old people. It is desired that robot can discuss the story with the users after it just told a story. Discussion can be achieved with dialogue template; however, it is costly to edit the templates manually. In this paper we report how we build a system that adopts the information extraction technology to synthesize dialogue template in AIML, so that a Chatbot can chat about a new story with a human user.

The objective of the study is to generate the product hierarchical categories in e-commerce, particularly for e-commerce giants such as Taobao or Jingdong. For e-commerce websites the amount of products is huge, and a hierarchical structure is necessary for consumers to browse them. We find that there are two problems in the current websites: firstly, the hierarchy is shallow; there are often too many products in the same category, it is hard for a consumer browse them. Secondly, the hierarchy is constructed manually, when new products come, it is hard to update the hierarchy. Based on the product description analysis, it is possible to solve the problems. In this study, we will use the deep learning word embedding technology and clustering algorithm to construct a deeper product hierarchy automatically. The results will help the customers to choose products with a more clear structure and also help the e-commerce company to save the maintaining effort on the product hierarchy.

Customer reviews provide opinions and relevant information that will affect the purchase behavior of other customers. Many studies focused on the prediction of the helpfulness of customer reviews to find the helpful reviews, which are traditionally determined by the helpful voting results. In our study, we find that the voting result of an online review is not a constant over time. Therefore, predicting the voting result based on the analysis of text is not enough; the temporal issue must be considered. We propose a system that can rank the reviews based on a set of linguistic features with a linear regression model. To evaluate our system, we collect Chinese custom reviews in eight product categories (books, digital cameras, tablet PC, backpacks, movies, men shoes, toys and cell phones) from Amazon.cn with the voting result on the helpfulness of the reviews. Since the voting result may be affected by voting time and total voting number, we define a new evaluation index and compare the regression results. The results show that the system has less prediction error when it takes the time information into the prediction model.

In recent years, due to the rapid development of e-commerce, personalized recommendation systems have prevailed in product marketing. However, recommendation systems rely heavily on big data, creating a difficult situation for businesses at initial stages of development. We design several methods — including a traditional classifier, heuristic scoring, and machine learning — to build a recommendation system and integrate content-based collaborative filtering for a hybrid recommendation system using Co-Clustering with Augmented Matrices (CCAM). The source, which include users' persona from action taken in the app & Facebook as well as product information derived from the web. For this particular app, more than 50% users have clicks less than 10 times in 1.5 year leading to insufficient data. Thus, we face the challenge of a cold-start problem in analyzing user information. In order to obtain sufficient purchasing records, we analyzed frequent users and used web crawlers to enhance our item-based data, resulting in F-scores from 0.756 to 0.802. Heuristic scoring greatly enhances the efficiency of our recommendation system.

In this paper we report how we improve our Chinese grammar error detection system. We focus on the recognition of word selection error, which is the hardest error type defined in 2015 NLP-TEA shared task CGED. Four major error types was defined in CGED shared task, including redundant word error, missing word error, word selection error and word disorder error. Based on the conditional random fields (CRF) model, our system trains a linear tagger that can be used to recognize the errors in learners' essays. In 2015 CGED shared task, we have found that our system can achieve high precision and accuracy. Our previous system used the features in the sentence only, however, it is not sufficient to recognize the word selection error. In this paper, we propose that by integrating the collocation feature into the CRF model, our system can improve the performance on the recognition of the selection errors.