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Technological and organizational innovations have promoted new modes of transport and services. Ridesharing has disrupted the entire transportation sector in the last decade, causing a cultural shift in the general population, but not so much in the older generations. In this paper, we propose a multi-agent systems (MAS) approach to build an innovative mobility service that older people will utilize. To do this, we analyze the system of the ridesharing service of a French shared-mobility company, Mobicoop, revealing that indeed few older people utilize it. In the context of the MobiPA project, we look into the reasons that are hindering this utilization. We propose using a continual innovation method, ADInnov, to better understand and innovate on Mobicoop's rideshar-ing ecosystem. Our proposal deals with each of the identified reasons by adopting MAS techniques and a socio-technical model. We describe the necessary concepts for modeling our multi-agent system, IMOPOP. In IMOPOP, we first use the Hodges' Health Career Model, originating from the social care domain, to model the actors in the ecosystem, further proposing it as an organizational innovation. Secondly, we employ the contract net protocol for the negotiation between agents for a ride contract. Finally, we use Agent-Oriented Programming for modeling time in the system.

International audience; Analysing the current state of a process is a crucial step when im-proving the process. Four elements are defined during the process analysis: the objective, the process model, the indicators and the blocking points. It is im-portant to well-define all of them when characterizing a process state, however the process model has a more fundamental influence. This model provides a map upon which is done the analysis of the process state, prediction of its evolution and simulation of the impact of the change to be undertaken for improving the process.In this work we are proposing a strategy for the model consolidation, that combines the process discovery and business process modeling approach. This strategy aims to merge the models derived by these existing approaches in one unique model that is complete, comprehensive, aligned to the reality and useful for in-depth analysis.This article describes the model consolidation strategy by detailing the steps to be taken and illustrating its usage into a real-life process provided from our industrial collaborator Net Invaders.

International audience

International audience; A health care protocol for a chronic disease contains a set of actions that describe how the patient should treat his/her disease outside the hospital. The patient and possibly his healthcare team should follow the protocol in order to control the evolution of the chronic disease. The main problems are that (i) the patient can't interact and integrate in the protocol the expertise he acquired during his daily life with the disease and (ii) the health care team doesn't know how the protocol is concretely followed. Our main contribution in this paper is an approach for integrating the patient's expertise knowledge expressed in textual or verbal form, and representing this expertise with an ontological paradigm.

National audience; a mobilité de l’utilisateur accédant à un Système d’information (SI) ubiquitaire implique de nouveaux besoins qui doivent être considérés lors de la conception du SI. Ces SIs doivent être auto-adaptatifs et sensibles à leur contexte. Ainsi, ils doivent être conçus pour répondre de manière appropriée aux changements internes et externes et gérer les évènements. Cet article met l’accent sur la relation entre les évènements et le contexte en proposant l’intégration du modèle de contexte dans un modèle d’évènements. Le système de traitement d’évènements proposé est défini par une architecture orientée service où chaque unité de traitement représente un service. Cette architecture s’appuie sur certaines techniques telles que la composition des règles de traitement et la livraison des évènements. Cet article est illustré en permanence par des exemples du domaine de transport.