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Mobile applications have become an indispensable marketing medium for tourism companies. Given that half of the users delete the applications soon after completing their transactions, it is vital to improving the application quality based on the users' expectations. Thus, drawing on the Stimulus–Organism–Response theory, this study investigates the determinants of customer citizenship behaviour related to mobile travel applications. It is a type of value co-creation behaviour, including sharing feedback with the company to help improving its service provision. The analysis results of 315 data collected from travel application users revealed that flow experience and customer engagement, which are affected by mobile application quality, are strong determinants of customer citizenship behaviour. Alongside with the discussion of the findings, the theoretical and managerial implications are also provided. [ABSTRACT FROM AUTHOR]

The increasing use of mobile applications by travellers and the high adaption of tourism companies into this new contact and sales platform, made it necessary to comprehensively investigate the mobile application users' behaviours. This research combines the Stimulus-Organism-Response (S-O-R) framework and Technology Acceptance Model (TAM) to develop a theoretical background in examining travel booking behaviour of mobile application users. The conceptual model suggests that mobile application quality (MAQ) directly affects perceived ease of use (PEOU) and perceived usefulness (PU) which influence the intention to use (IU) mobile applications. Moreover, the offline brand trust (BT) has been hypothesised as a moderator between PEOU and PU's impacts on IU mobile applications. Analyses results indicated that system and service quality dimensions of MAQ significantly affect IU mobile application via PEOU and PU. Moreover, offline BT had both direct and moderator influences on the formation of IU mobile application. The study findings contributed to the theory in understanding mobile application users' behaviours and suggested valuable managerial strategies in the m-commerce context. [ABSTRACT FROM AUTHOR]

The current research aimed to search the impacts of restaurant attributes on satisfaction, and the impacts of satisfaction on storytelling in restaurants. The data was obtained from 226 academicians and administrators of 8 universities which were both public and private in Gaziantep, Hatay, Şanlıurfa, and Adana provinces of Turkey. The results revealed that food attributes, employees, and physical environment positively affect customer satisfaction. The results also revealed that satisfaction is a significant determinant of storytelling intention. [ABSTRACT FROM AUTHOR]

Despite numerous studies investigating flow experience in the adventure tourism context, there is a lack of research concentrating on tourists' flow experience during travel. This study aims to explore the relationships amongst destination attribute perceptions, flow experience (consisting of focus attention, time distortion, and loss of self-consciousness components), and satisfaction variables. By adapting a quantitative research method, 938 data were collected from British, German, and Russian tourists visiting Antalya, Turkey. The study results reveal that destination attribute perceptions significantly affect flow experience components, which influence tourist satisfaction. Theoretical and practical implications of the study findings are discussed, and some recommendations concerning future research are provided. [ABSTRACT FROM AUTHOR]

The aim of this study is to examine destination attributes perception, flow experience (focus attention, time distortion and loss of self-consciousness), positive emotion, and satisfaction of English, German and Russian tourists visiting Antalya. In this context quantitative research method was used and 938 surveys were obtained by applying convenience sampling technique. Independent sample t-test and One way Anova were used for the analysis. Results reveal that English tourists are more satisfied with the accommodation services than Germans. Women concentrate more on their holiday and lose time perception than men. Based on the findings, practical implications are provided. [ABSTRACT FROM AUTHOR]

Diverse studies have focused on understanding the travel motivations of tourists, yet few explain the specific travel motivations of Russian tourists. In this regard, this study aims to explore the push and pull factors that motivate Russian tourists to visit Antalya, Turkey. Escape was regarded as the most important push factors, while the appealing outdoors was found to be the most important pull factor. An importance–performance analysis suggests that hotel services need to be improved. Regression analyses show that overall satisfaction was mostly affected by satisfaction with hotel services, while positive word-of-mouth and revisit intentions were affected the most by satisfaction with the appealing outdoors. Lastly, correlation analysis was used to discover interconnections between the push and pull motivation factors. Recommendations are provided for tourism authorities. [ABSTRACT FROM AUTHOR]

Website quality of online travel agencies and the impact of perceived website quality on customer behavior are still the research areas to be investigated by the academics. The present study explores the relationships among the website quality, hedonic value, customer trust, and loyalty using a comprehensive research model. The sample consists of 329 respondents who previously bought a service from an online travel agency. Four dimensions underlying website quality are identified namely as the: design, information, gratification, and rewarding. The result of the structural model shows that website quality affects both hedonic value and trust, which in turn influence loyalty. [ABSTRACT FROM AUTHOR]

Copyright of Journal of Travel & Hospitality Management / Seyahat ve Otel İşletmeciliği Dergisi is the property of SIMEDYA and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Omer Halisdemir Universitesi Iktisadi ve Idari Bilimler Fakültesi Dergisi is the property of Omer Halisdemir University, Faculty of Economics & Admistrative Sciene and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The discovery of personality traits and image perceptions attributed to destinations creates a sustainable competitive advantage in the globalizing world. In this context, the main objective of this study is to reveal the perceptions associated with destination personality and image of Antalya. Applying case study based on exploratory qualitative research method, the researchers obtained the data from the multitourism stakeholders. As a result of the content analysis, the positive personality traits associated with the Antalya destination were found out as "dynamic, modern, versatile, humanist and sincere" while negative personality traits appeared as "commodified, mixed, self-seeker and depressed". In addition to this, the findings regarding the image of the destination indicate that Antalya has a very rich range of functional and psychological destination features. [ABSTRACT FROM AUTHOR]