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Bandwidth probably isn't the problem when your employees or customers say they have terrible Internet performance. Once they have something in the range of 50 to 100 Mbps, the problem is latency, how long it takes for the ISP's routers to process their traffic. If you're an ISP and all your customers hate you, take heart. This is now a solvable problem, thanks to a dedicated band of individuals who hunted it down, killed it, and then proved out their solution in home routers. [ABSTRACT FROM AUTHOR]

Long considered an afterthought, software maintenance is easiest and most effective when built into a system from the ground up. [ABSTRACT FROM AUTHOR]