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The Azim Premji Foundation has created a repository of educational CDs based on various state curricula for bringing technology-based learning to schools, specifically schools in rural areas. This initiative is expected to meet several objectives, primarily: (a) to attract children to schools; (b) once attracted to school, sustain their interest in attending school; and (c) ensure effective learning by providing relevant and compelling content. Evaluating the first two objectives is an ongoing process, made possible through direct measures— tracking enrolments and dropouts. However, to ascertain learning effectiveness of the CDs, an objective analysis and evaluation of the product was needed. In this article we share our experience of using the heuristic evaluation technique to evaluate the CDs and the extended Garrett's model of user experience for organizing the findings of each CD into clear action lists for redesigning existing CDs and designing others in the future.

This paper presents a method and results of an ethnographic study aimed at building an understanding of Automatic Teller Machine (ATM) adoption in Mumbai, India. The study combined field observations and semi-structured interviews (N=43) of early ATM adopters, bank customers who do not use ATMs, and people who used the ATM for the first time as part of our research. Data were analysed to identify specific cultural traits that may affect the adoption of ATMs in urban India. Results demonstrated the unique role of the cultural context in affecting users' expectations and behavioural possibilities, thus determining people's response to the machine. This led to the conclusion that an understanding of cultural biases and metaphors can facilitate technology diffusion and acceptance informing design localisation and supporting the development of strategies to motivate and train users., © Elsevier

Part 5: Co-design Studies; International audience; Demands for technological solutions to address the variety of problems in healthcare have increased. The design of eHealth is challenging due to e.g. the complexity of the domain and the multitude of stakeholders involved. We describe a workshop method based on Critical Incidents that can be used to reflect on, and critically analyze, different experiences and practices in healthcare. We propose the workshop format, which was used during a conference and found very helpful by the participants to identify possible implications for eHealth design, that can be applied in future projects. This new format shows promise to evaluate eHealth designs, to learn from patients’ real stories and case studies through retrospective meta-analyses, and to inform design through joint reflection of understandings about users’ needs and issues for designers.