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The objective of this study is to identify the perception of employees or civil servants towards the use of social media in the delivery of goods and services in the public sector. This study applies a qualitative method by using a questionnaire distributed to respondents among civil servants who are on duty in the Klang Valley area. Through a descriptive analysis of 331 samples of public sector workers, the findings indicate that the majority of public sector workers use smartphones for work-related tasks. Although they have more than one social media account, Whatsapp is the most frequently used platform for work-related matters. Social media is also primarily used for communication purposes with colleagues and superiors. Additionally, social media allows work to be completed remotely without the need for face-to-face interactions. Furthermore, goods and public services can be delivered to the public without physically going to the location through the use of social media. Interestingly, the use of social media can reduce work-related stress and save costs on telecommunication and transportation. Based on the findings above, it is clear that social media is suitable for use in public sector operations including in the delivery of public goods to the community. [ABSTRACT FROM AUTHOR]

Pendidikan kerohanian merupakan kewajipan setiap ibu bapa. Namun, penglibatan aktif wanita moden dalam kerjaya memberi cabaran terhadap perkembangan anak yang sempurna. Oleh kerana itu, pendidikan anak masa kini mestilah mengikut acuan Islam yang sebenar dan disesuaikan dengan realiti semasa untuk mendapat kesan yang optimum. Kajian ini menggunakan reka bentuk kualitatif melalui temu bual mendalam, analisis dokumen yang melibatkan kitab Turath, dan pandangan ulama kontemporari. Temu bual mendalam dijalankan terhadap wanita profesional cemerlang yang berkhidmat di sektor awam dengan gred 54 dan JUSA. Data sokongan temu bual kajian ini melibatkan suami, anak, majikan, dan rakan sekerja bagi mewujudkan triangulasi data. Seterusnya, dapatan kajian dianalisis secara bertema menggunakan perisian Nvivo 7.0. Polapola dapatan kajian ini telah menghasilkan satu model pendidikan anak yang sesuai dengan perkembangan semasa. Hasil kajian ini dikemukakan sebagai panduan bagi wanita bekerjaya masa kini, ibu bapa, masyarakat, institusi kerajaan, dan swasta.

The public sector is important in designing, developing and implementing various development programs in order to strengthen the administration and management of the country. Thus, the government is always seriously monitoring with various management information towards the task of civil servants, patterns employer relationship with the workers, so that all planning and execution of works are implemented properly and able to assist the government in achieving the desired goal. Accordingly, effective communication management within the organization is very important in order to generate the overall communication satisfaction among the employees who is believed to be a catalyst pertaining to the various aspects that related to communication in the context of management and administration of the organization. Therefore, the main objective of the study focuses on the relationship between information management and communication satisfaction. The study focused on public sector organizations in the context of information management that is based on Weick Organizational Information Theory (1979). A survey method had been used involving of 420 government support staffs from five ministries in Putrajaya. Simple random sampling is applied and questionnaires conducted using face to face and consists of 4 parts, namely Part A includes questions based on the profile of respondents, Part B focuses on the key aspects of Information Management consist of information environment, information equivocality and communication cycle. Whereas, Section C focuses on communication satisfaction. Measurement variables based on Likert Scale and analyzed using SPSS (Statistical Package for Social Sciences) version 17 and AMOS (Analysis of Moment Structure) version 21. The research found that there was a significant relationship between all aspects of information management with communication satisfaction among the support staffs. In this context, the study found that the aspect of communication cycle dominated and contributed 90% to the communication satisfaction followed by the information equivocality (28%), and information environment (25%). Meanwhile, the moderator factors such as age and working experience, the results showed that there is a significant impact on the relationship between information management and communication satisfaction. It is hoped that with the information obtained from the results of this study, the practice of information management can be implemented efficiently and improve communication satisfaction in the public sector. In addition, this study is expected to be used as a guideline for further research in the future. [ABSTRACT FROM AUTHOR]