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As COVID-19 continues to wreak havoc in everyday lives, the need to limit the spread of the virus remains a challenge, even with advances in medical knowledge, patient care, and vaccine development and distribution. Furthermore, COVID-19 is one in a recent series of airborne diseases, and probably not the last, given the ongoing encroachment of humans into animal habitat. This paper addresses the challenge of managing physical distancing, a highly effective, yet unnatural and contentious, mitigation strategy against infectious diseases. It presents a Pandemic Tech Stack and proposes that physical distancing management technologies are underutilized to fight pandemics. The latter can help ensure that people remain apart when they need to, support the transfer of activities to an online format, and, ultimately, facilitate the gradual reopening of our economies. The challenges associated with the development and use of these technologies are identified and discussed from both the technical and socio-psychological perspectives.

Conceptual modeling is an important part of information systems development and use that involves identifying and representing relevant aspects of reality. Although the past decades have experienced continuous digitalization of services and products that impact business and society, conceptual modeling efforts are still required to support new technologies as they emerge. This paper surveys research on conceptual modeling over the past five decades and shows how its topics and trends continue to evolve to accommodate emerging technologies, while remaining grounded in basic constructs. We survey over 5,300 papers that address conceptual modeling topics from the 1970s to the present, which are collected from 35 multidisciplinary journals and conferences, and use them as the basis from which to analyze the progression of conceptual modeling. The important role that conceptual modeling should play in our evolving digital world is discussed, and future research directions proposed.

Artificial intelligence (AI) is beginning to transform traditional research practices in many areas. In this context, literature reviews stand out because they operate on large and rapidly growing volumes of documents, that is, partially structured (meta)data, and pervade almost every type of paper published in information systems research or related social science disciplines. To familiarize researchers with some of the recent trends in this area, we outline how AI can expedite individual steps of the literature review process. Considering that the use of AI in this context is in an early stage of development, we propose a comprehensive research agenda for AI-based literature reviews (AILRs) in our field. With this agenda, we would like to encourage design science research and a broader constructive discourse on shaping the future of AILRs in research.

Elevator Pitch A quiet revolution is happening in the offices, cubicles, and boardrooms of the world. Non-IT professionals are becoming empowered by leveraging organizational data for analytics. We support this movement by offering a powerful way to make data more usable via a combination of graphical conceptual models with narratives. Longer Version We are witnessing a quiet revolution—the rise of empowered users. These non-IT professionals increasingly seek to leverage the ever-expanding amount of organizational data for analytics to support their initiatives, decisions, and actions. All too often, however, the enthusiasm of these users collides against the harsh reality—many of them lack sophisticated IT skills, and they struggle to find/access relevant data, understand their meaning, and extract and adapt them to meet their needs. We propose a powerful way to support empowered users with a combination of conceptual models and narratives. Conceptual models are diagrams that accurately and succinctly represent rules and patterns captured in data. Although somewhat intuitive, these models alone do not suffice, as interpreting them still requires some specialized IT knowledge. Hence, we add narratives—stories written in natural language. The narratives intuitively explain some of the challenging aspects of the conceptual models. We conducted a series of experiments and interviews with empowered users to assess our idea. These studies show the value of the conceptual models with narratives for understanding organizational data. Our work unlocks an important missing puzzle for further user empowerment—a way for non-IT professionals to get the most out of the data.

Opening the black box or Pandora's Box?

The role of information systems (IS) as representations of real-world systems is changing in an increasingly digitalized world, suggesting that conceptual modeling is losing its relevance to the IS field. We argue the opposite: Conceptual modeling research is more relevant to the IS field than ever, but it requires an update with current theory. We develop a new theoretical framework of conceptual modeling that delivers a fundamental shift in the assumptions that govern research in this area. This move can make traditional knowledge about conceptual modeling consistent with the emerging requirements of a digital world. Our framework draws attention to the role of conceptual modeling scripts as mediators between physical and digital realities. We identify new research questions about grammars, methods, scripts, agents, and contexts that are situated in intertwined physical and digital realities. We discuss several implications for conceptual modeling scholarship that relate to the necessity of developing new methods and grammars for conceptual modeling, broadening the methodological array of conceptual modeling scholarship, and considering new dependent variables.

General ontology is a prominent theoretical foundation for information technology analysis, design, and development. Ontology is a branch of philosophy which studies what exists in reality. A widely used ontology in information systems, especially for conceptual modeling, is the BWW (Bunge–Wand–Weber), which is based on ideas of the philosopher and physicist Mario Bunge, as synthesized by Wand and Weber. The ontology was founded on an early subset of Bunge’s philosophy; however, many of Bunge’s ideas have evolved since then. An important question, therefore, is: do the more recent ideas expressed by Bunge call for a new ontology? In this paper, we conduct an analysis of Bunge’s earlier and more recent works to address this question. We present a new ontology based on Bunge’s later and broader works, which we refer to as Bunge’s Systemist Ontology (BSO). We then compare BSO to the constructs of BWW. The comparison reveals both considerable overlap between BSO and BWW, as well as substantial differences. From this comparison and the initial exposition of BSO, we provide suggestions for further ontology studies and identify research questions that could provide a fruitful agenda for future scholarship in conceptual modeling and other areas of information technology.

The rapid proliferation of online content producing and sharing technologies resulted in an explosion of user-generated content (UGC), which now extends to scientific data. Citizen science, in which ordinary people contribute information for scientific research, epitomizes UGC. Citizen science projects are typically open to everyone, engage diverse audiences, and challenge ordinary people to produce data of highest quality to be usable in science. This also makes citizen science a very exciting area to study both traditional and innovative approaches to information quality management. With this paper we position citizen science as a leading information quality research frontier. We also show how citizen science opens a unique opportunity for the information systems community to contribute to a broad range of disciplines in natural and social sciences and humanities.

This study investigates the legitimation strategies adopted by information technology (IT) vendors and their respective influence on market share. We conducted an analysis of the public discourse on websites of top Electronic Medical Record (EMR) vendors in Ontario, Canada. A total of 815 segments extracted from these websites were analyzed. Our findings indicate that strategies under the cognitive and pragmatic forms of legitimacy were strongly represented in the EMR vendors’ discourses compared with regulative and normative strategies. Furthermore, the link between legitimation strategies and market share has not yet been clearly established. Implications for practice and research are discussed.

In a research community, the use of the concept of category and categorization is widespread, generally helpful, but sometimes overly constraining. Despite the wealth of studies that propose new categories, a somewhat static view of categories pervades many disciplines. As we demonstrate on the analysis of a seminal framework by Gregor (2006), a given set of categories can be criticized and challenged in light of potentially valid alternatives. In contrast, we suggest for researchers to adopt the assumption of fluidity of categories, which leads to a different approach to demonstrating the contribution of research that deals with categories.

User-generated content (UGC) is becoming a valuable organizational resource, as it is seen in many cases as a way to make more information available for analysis. To make effective use of UGC, it is necessary to understand information quality (IQ) in this setting. Traditional IQ research focuses on corporate data and views users as data consumers. However, as users with varying levels of expertise contribute information in an open setting, current conceptualizations of IQ break down. In particular, the practice of modeling information requirements in terms of fixed classes, such as an Entity-Relationship diagram or relational database tables, unnecessarily restricts the IQ of user-generated data sets. This paper defines crowd information quality (crowd IQ), empirically examines implications of class-based modeling approaches for crowd IQ, and offers a path for improving crowd IQ using instance-and-attribute based modeling. To evaluate the impact of modeling decisions on IQ, we conducted three experiments. Results demonstrate that information accuracy depends on the classes used to model domains, with participants providing more accurate information when classifying phenomena at a more general level. In addition, we found greater overall accuracy when participants could provide free-form data compared to a condition in which they selected from constrained choices. We further demonstrate that, relative to attribute-based data collection, information loss occurs when class-based models are used. Our findings have significant implications for information quality, information modeling, and UGC research and practice.