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The quality of the User Experience (UX) with systems, products and services is now considered an indispensable part of success in the market. Users' expectations have increased in such a way that mere usability is no longer sufficient. While numerous UX subjective evaluation tools exist, there is little guidance on how to select or use these tools. Therefore, there is a need to provide a critical state of the art on the topic of subjective evaluation tools and the UX dimensions covered. In this study, we conducted a systematic literature review on UX subjective evaluation tools and the UX dimensions covering the period of 2010–2021 with an initial sample of 3831 publications, 325 of which were selected for the final analysis, to provide researchers and practitioners with the recent changes in the field of UX. Results showed that 104 different tools are available for UX evaluation, they can be classified as general or domain-specific, applicable for a wide variety of products and in total covering more than 300 UX dimensions. Our categorization of UX dimensions under 13 main dimensions (e.g. usability, utility, hedonic, emotion, sensory, etc.) showed that the informational, social, cognitive and physical dimensions appeared to be less frequently present in current tools. We argue that these four dimensions deserve more space in UX tools. Having a high number of UX evaluation tools can be confusing for evaluators, and they need some guidance for selecting and combining tools. Modularity is the emerging trend in the development of UX evaluation questionnaires (e.g. meCUE, UEQ+), bringing the benefits of being thorough, flexible, easy to use, low-cost and rapid, while avoiding overlapping of dimensions and providing comparability through the use of a similar format and rating scale. Finally, the need for having a comprehensive evaluation tool requires updating the set of included dimensions to accommodate for new generations of products and technologies. [ABSTRACT FROM AUTHOR]

Billions of users around the world use mobile applications and computer software to achieve their professional and personal goals. This situation drives User Experience (UX) researchers and practitioners to assess the importance of UX dimensions across different products, to facilitate the design, development and evaluation of new products. To that end, this study surveyed a group of 200 end users and 8 UX experts from Canada to document the importance of 21 UX dimensions for 15 software product categories. The results confirmed that the importance of UX dimensions varies between product categories. Comparing the findings to those of similar studies conducted in Germany and Indonesia revealed that, while culture influences the rating of UX dimensions, the importance of UX dimensions is still determined by the product category. Comparisons between the importance ratings of UX dimensions between end users and experts and within end users were not significant in 77% and 97% of cases, respectively. Results showed that task-based product categories rely more on pragmatic dimensions (i.e. functionality and usability) while leisure-based products value hedonic dimensions (i.e. pleasure) as well. This study benefits researchers and practitioners by enabling them to select the most important UX dimensions for evaluating their products. CCS CONCEPTS: • Human-centered computing • Human-Computer Interaction (HCI) • HCI design and evaluation methods. Additional Keywords and Phrases: User experience, UX dimension, UX evaluation, culture. [ABSTRACT FROM AUTHOR]