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Artificial intelligence can support increasingly complex conversational interactions and also has the potential to interpret meanings from free text input and make recommendations based on patterns in data. There are important opportunities to apply this to real-world problems faced in access to education. In this paper, we summarise existing research and trends linking disability support and technology, then report on a survey conducted with students with disclosed disabilities (n = 138) to explore what systems might need to do to effectively understand disabled students in their own words, and provide suggestions of technologies, strategies and resources that could be relevant to overcoming barriers to learning. Through thematic analysis, five approaches that students used to talk about their disabilities are identified(medical, functional, support, experiential and administrative), and three major types of suggestions they make around what supported them and may be useful to others are also identified (external tools, university support and practices, concerns and solutions). The survey approach and the findings of the analysis provide a potential foundation for the effective design of systems that could crowdsource a knowledgebase around disabilities, hold conversations to understand disabilities and barriers and make relevant recommendations to individuals as to how they could overcome these barriers.

Distance education is expanding in all continents, and the use of video has dominated internet. Synchronous Video Communication (SVC) has not been an option thoroughly investigated and practitioners, who use and design synchronous learning scenarios, are in urgent need of guidance. Distant learners face many barriers, and as a result, they drop out more frequently than on-campus students. Educators seem to be equally affected by the "transactional distance" and the new digital literacies needed for facilitating online learning. This study explores the educators' perspective on how SVC could offer alternative educational forms and possibilities for distance learning. Findings had indicated that the use of visual communication and human to human contact (prosopogonosia: seeing faces) could have a strong impact on learning and teaching, therefore, a theory called Tele-proximity was formulated. Tele-proximity is defined as online embodiment that explains how instructors and students are connected in synchronous networked environment via tele-operations. SVC creates a sense of place or a stage where online identities perform and highlights recent research on audio-visual signals in communication and team work (Pentland, 2012, 2008). The theory can be seen as an extension of the Community of Inquiry Model (Garrison, Anderson & Archer, 2000) and a theoretical framework according to which learning objectives could be designed. Transactional distance could be minimized and may be implemented to facilitate more synchronous, visual, and humane options in distance education.

The development of students' professional skills is an important issue in higher education in China. This research reports a 3-month study investigating engineering students' communication strategies (CSs) while they were interacting to do a 12-week mobile-assisted learning project, i.e., "Organizing and Attending a Model International Conference". This learning project was a major teaching module of the English course of Professional Applications, which used a blended teaching mode integrating face-to-face instruction and mobile learning. Sixty-seven students volunteered to participate in the study. The instruments included eight oral communication sessions, a questionnaire, stimulated recall interviews, the participants' WeChat exchanges, etc. Results showed that the participants used a variety of CSs when completing the academic learning project. Moreover, these CSs were closely related to the students' involvement in social interaction. Future research should focus on a longitudinal investigation of the amount of scaffolding that helps students transfer their communication strategies across tasks.

This study examined the experiences of students taking the same courses in the humanities by distance learning when tutorial support was provided conventionally (using limited face-to-face sessions with some contact by telephone and email) or online (using a combination of computer-mediated conferencing and email). The results showed that, given a choice between face-to-face and online tutorial support, students with and without disabilities were equally likely to choose online support rather than face-to-face support. There were no significant differences in the reasons given by students with and without disabilities for choosing online rather than face-to-face support, although there was a nonsignificant tendency for students with disabilities to refer to "another reason" (including disablement or chronic illness) as a reason for choosing online support. Students with and without disabilities obtained similar grades for their courses, and this was true regardless of whether they had chosen face-to-face or online support. Students with and without disabilities were also equally likely to pass their courses, regardless of whether they had chosen face-to-face or online support. Even so, there was a nonsignificant tendency for students with disabilities to achieve a lower pass rate than students without disabilities with face-to-face support, whereas with online support their pass rate was marginally higher than that of students without disabilities.

This study investigated students' communication preferences in educational settings, resulting in an empirical model of effective communication between students and lecturers. Students from a psychology department at a UK university were asked about their preferred communication tool for academic purposes, including social networking, emails, university-internal virtual learning environments, and face-to-face communication. The data was analysed using methods of exploratory data analysis and cluster analysis. Students clearly expressed a preference for social networking sites when communicating with peers due to their frequent and widespread use, fast response rate, and ease of access, but preferred face-to-face meetings when sufficient time was available. When communicating with lecturers, students had a preference to use email. The findings also showed that students preferred to attend lectures over reading lecture slides online. Based on these results, an empirical model of students' communication preferences in educational settings was developed aimed to aid in the effective management of student-lead communication. The study concludes with a critical evaluation of ways students and lecturers can improve communication between each other and how this can positively contribute to students' university experience.

This study focused on five particular Communication Strategies (CSs) namely: Paraphrase, approximation, hesitation, reduction, borrowed words and invented, or anglicised. The aim was to investigate the link between the use of approvable and positive CS-types and the impact of ESL students' beliefs about CSs in a game-activity. It aims to promote students fluency based on positive CSs. The study used a series of videoed and transcribed task-observations based on "Spot the Differences" information-gap activities. In addition, the views and beliefs of 6 teachers and 6 students were sampled using structured interviews. The results interestingly revealed that hesitation was one of the most approved and positive strategies. The teacher interviews revealed that the more experienced teachers focused attention on fluency and helping student to "keep going," and using all types of CSs while less experienced tutors focused attention on both fluency and vocabulary learning in communication tasks. Less experienced teachers also uttered that hesitation and reduction strategies should not to be encouraged and it is better that teacher tell the word if student needs it or paraphrase them. The observation also highlighted that there is a relation between the teacher's inner beliefs and the student's fluency level. Data from the videoed observations revealed that body language was an important element in communicating meaning. The results also revealed what strategies these teachers encourage students to use in a communication activity. That are mostly avoided because of their misconception about a communication activity. Analysis of CSs also showed the link between teacher and students beliefs about approvable CSs and their level of achieved fluency.

Introduction: This paper reports on a study undertaken for the UK Joint Information Systems Committee (JISC), which explored the economic implications of alternative scholarly publishing models. Rather than simply summarising the study's findings, this paper focuses on the approach and presents a step-by-step account of the research process, highlighting the combination of process mapping, activity costing and macro modelling. Method: The analysis relies primarily on existing sources, collating activity cost information from the wide-ranging literature on scholarly communication. Where necessary, these sources were supplemented by targeted informal consultation with experts. Analysis: We examine the costs and potential benefits of the major alternative models for scholarly publishing, including subscription publishing, open access publishing and self-archiving. Adopting a formal approach to modelling the scholarly communication process and identifying activity costs, this paper presents activity and system-wide costs for each of the alternative publishing models. It then explores the potential impacts of enhanced access on returns to R&D. Results: We find that different scholarly publishing models could make a material difference to the costs faced by various parties and to the returns on investment in R&D that might be realised. Conclusion: It seems likely that more open access could have substantial benefits in the longer term. While the benefits may be lower during a transitional period they would be likely to be positive for both open access publishing and self-archiving alternatives. (Contains 1 note, 1 table, and 6 figures.)

The importance of feedback to student progression and retention has gained prominence in the literature over the past few years. A number of concerns have been raised about the quality and quantity of student feedback, and the variability across and within institutions. The aim of this study was to examine student perceptions of the utility of timely feedback, and staff intentions for feedback, in relation to a number of factors in the first and final years of a student's academic experience. A focus group study was carried out at three UK higher education institutions. Eighteen first-year (Level 1) and 20 final-year (Level 3) undergraduates and 14 academic staff participated in 14 groups. Digital recordings were transcribed verbatim and thematic analysis employed to systematically code for themes across the data. Three main themes were identified: (1) time and timeliness; (2) communication; and; (3) student/tutor expectations. Findings suggest that there is a mismatch between the expectations of both students and tutors in terms of what can realistically be achieved within the pressures of other commitments. Students require feedback to be timely, specific and preferably delivered through individual tutorials. The creation of a "feedback chain" or overview of their overall progress was also suggested. They need more assistance with learning how to learn in higher education, preferably subject specific approaches.

"Instant Messaging" (IM) and "Presence," which is essentially the ability of being able to detect if other users are logged in on the network and send them messages in real time, has become one of the most popular applications of the Internet, causing people to want to stay connected to the Internet for inordinate amounts of time, a phenomena that also fosters a sense of "online community," that perhaps no other application has done previously (Alvestrand, 2002). This research looks at the use of mobile devices to send instant messages that can carry much more information than the short message service (SMS) messages, but would be free to use, notwithstanding the price of getting online. We present a prototype IM system that can be used as a viable means of communicating and learning in higher education establishments. There is some evidence to show that learning using mobile devices reduces the formality of the learning experience, and helps engage reluctant learners and raise their self-confidence. In order for the learning process to be successful in online distance learning, unlike in the traditional face-to-face learning, attention must be paid to developing the participants' sense of community within their particular group. Instant messaging--or IM--is a natural medium for online community building and asynchronous/ synchronous peer discussions. (Contains 4 figures.)

Purpose: This study explores the positive and negative factors influencing transformational learning experiences of female leaders in women's leadership development programmes in sports and examines the differences in learning/change factors cited by those who successfully addressed them and those who failed. Design/methodology/approach: The study adopted a qualitative research method, using phone interviews with women leaders in a sports setting. Findings: The findings revealed that participants presented clear progress in terms of leadership skills, but they failed to report whether this progress can be achieved if the programme is running within a specific sports organisation, targeting a specific kind of sports leadership in the long term. Research limitations/implications There were a number of limitations for this study, e.g. selection of participants, sample size, exploratory methodology, which affected generalising the findings to other sports organisations or other countries. Originality/value: The study provides a starting point for the exploration of the effectiveness of women leadership development programmes and how designers can evaluate the outcome of such initiatives in the UK.

This paper discusses a university-wide pilot designed to encourage academics to creatively explore learner-centred applications for digital audio. Participation in the pilot was diverse in terms of technical competence, confidence and contextual requirements and there was little prior experience of working with digital audio. Many innovative approaches were taken to using audio in a blended context including student-generated vox pops, audio feedback models, audio conversations and task-setting. A podcast was central to the pilot itself, providing a common space for the 25 participants, who were also supported by materials in several other formats. An analysis of podcast interviews involving pilot participants provided the data informing this case study. This paper concludes that audio has the potential to promote academic creativity in engaging students through media intervention. However, institutional scalability is dependent upon the availability of suitable timely support mechanisms that can address the lack of technical confidence evident in many staff. If that is in place, audio can be widely adopted by anyone seeking to add a new layer of presence and connectivity through the use of voice. (Contains 2 tables.)

The slow uptake by teachers in post-compulsory education of new technological tools and technology-enhanced teaching methods may be symptomatic of a general split in the e-learning community between development of tools, services and standards, and research into how teachers can use these most effectively (i.e. between the teaching practitioner and technical developer communities). This paper reflects on the experience of transferring knowledge and understanding between these two communities during the Learning Activity Design in Education project funded by the UK Joint Information Systems Committee. The discussion is situated within the literature on "mediating representations" and "mediating artefacts", and shows that the practical operation of mediating representations is far more complex than previously acknowledged. The experience suggests that for effective transfer of concepts between communities, the communities need to overlap to the extent that a single representation is comprehensible to both. This representation may be viewed as a boundary object that is used to negotiate understanding. If the communities do not overlap a chain of intermediate representations and communities may be necessary. Finally, a tentative distinction is drawn between mediating representations and mediating artefacts, based not in the nature of the resources, but in their mode and context of use. (Contains 1 table and 5 figures.)

In common with universities in the United Kingdom, Canada and New Zealand, increasing numbers of Australian universities have established offshore education partnerships, particularly in the Asia-Pacific region. More than one-third of international students currently enrolled in Australian university courses study at a campus in their home country or somewhere other than in Australia (IDP 2002). Such partnerships, also assumed under the rubric of "transnational education" and "franchising", add additional challenges, complexities and risks to the roles of international education managers and administrators. Using convergent interviews and case studies, this paper identifies and examines the critical success factors for the successful establishment and development of relationships between Australian universities and their international partners. Critical among these are the development of effective communication structures and frameworks, the building of mutual trust, and the encouragement and demonstration of commitment between relationship partners.

Purpose: Communication about sustainability in fashion is complex. While fashion businesses have increasingly sought to manage their sustainability practices, their understanding of how to communicate about sustainability persuasively remains limited. The authors argue that a key problem with a firm's efforts in communicating about sustainability is that it is a psychologically distant issue for both businesses and stakeholders. This paper aims to apply construal level theory to explore managers' construal level in shaping communication about sustainability. Design/methodology/approach: The paper used a two-phase qualitative methodology. Phase one involved undertaking interviews with ten managers in fashion firms to address communications about sustainability in the UK. In phase two, 16 consumers interpreted and reflected on the persuasiveness of communications about sustainability encompassing both concrete and abstract forms of messaging. Findings: The authors identify the factors driving different approaches to communication (concrete and abstract) depending on the construal levels of managers, managers' perceptions of the construal level of target stakeholders and the perceived authenticity of the sustainability claim. The paper highlights the conditions under which the (mis)match with the brands' sustainable practices works in crafting communication. The authors also highlight three main communication strategies in responding to the complexity of sustainability in fashion ecosystems: amplification, quiet activist and populist coupling. Research limitations/implications: As an in-depth qualitative study, the authors seek to expose an under-researched phenomenon, yet generalisations both within the fashion industry and beyond are limited by this focus. Practical implications: Fashion managers need to be flexible and evaluate how their communications about sustainability affect stakeholders' evaluations of their brands. As sustainability in fashion brands grows, concrete and specific sustainability messaging may be necessary to improve sustainable behaviours. Originality/value: The prevailing literature encourages symbiosis between sustainability practices and communications; such relationships are rare, and studies outside the consumer perspective are also rare. To the best of the authors' knowledge, this exploratory study is the first to understand how managers' construal level influences decisions around communications about sustainability in fashion and how these messages are perceived by consumers. [ABSTRACT FROM AUTHOR]

Infant–parent interaction forms the foundation for language learning. For the majority of deaf infants, hearing loss can impact access to, and the quality of communicative interactions, placing language development at risk. Support for families to meet the challenges faced during interaction is highly variable in the United Kingdom. In a step towards more standardized but tailorable family support, we co-produced an instructional, video-based intervention, testing for feasibility in terms of behavior change in seven communicative strategies and acceptability with 9 parents, forming study 1. Parents increased their use of the majority of behaviors and found content and delivery acceptable. However, further development was required to: (a) support use of semantically contingent talk and attention getting strategies to elicit infant attention, and (b) ensure the information was provided in a bite-size format that could be tailored to individual families. In study 2, the intervention was refined based on findings from study 1 and assessed for acceptability with 9 parents and 17 professionals, who reported similar high acceptability scores. Final refinements and modifications could be addressed in future interventions. The current studies provide a positive early step towards a standardized intervention to support communication that could be used in routine practice. [ABSTRACT FROM AUTHOR]

This paper examines how quotations are linguistically constructed by expert contributors in US, UK, and Australian opinion texts, vis-à-vis their form, function, and processes. Cope's (2016) study found that authoritative expert contributors integrated a considerable number of quotations on blame and responsibility for the global financial crisis in single-authored US, UK, and Australian opinion texts. By examining the form, function, and processes of quoting in this paper, she found evidence that quoting is an intertextual form of positioning. Empirically grounded linguistic analyses investigate the language of quoting frames – how the quoted source is specified, the quoting verb used, e.g., strong meanings (demanded, thundered, promised) or neutral (said, told) – and evaluate the language of propositional content in quotations. Such analyses reveal authorial positions taken in quoting. A greater number of quotations incorporated by general newspaper opinion authors, than by specialized financial newspaper opinion authors, furthermore implies that quoting increases a writer's authority in non-specialized media sources. The specially created integrated linguistic framework draws on Martin & White's (2005) Appraisal system from systemic-functional linguistics, White's (2012, 2015) attribution and endorsement, and Bazerman's (2004) intertextuality techniques. Contextual factors in language use and quoting are evaluated throughout. This paper thus provides evidence of, and implications for, quoting in cross-cultural opinion texts, and contributes to knowledge on the increasingly mediatized practice of language recycling and to media literacy. [ABSTRACT FROM AUTHOR]