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The article discusses manners and civility exhibited by supervisors' use of email in Singapore, examining both the impact of the gender of the respondent on the online rudeness that is experienced, as well as the effect of negative online interactions on the work attitude of the respondent. Cyber incivility is defined by the authors as communicative behaviors that are exhibited in the context of email interactions. Also discussed are lack of social and contextual cues inherent to email messages.

The article focuses on methods to help employees deal with managerial conflicts. It states that uncertainty caused when employees and management find themselves at cross-purposes can affect job performance and also result in the employees worrying about job security. It suggests that employees should be open to the possibility they are contributing to problems with management through their own actions and attitudes. It suggests employees can talk to managers to discuss problems in a non-adversarial setting. It states that employees shouldn't dwell on negative aspects as this can demoralize them and is unproductive; instead, employees should work to improve on areas that cause friction with the supervisor. It mentions that bad bosses are often revealed by rapid employee turnover.

The article offers information on the management skills of millennial in the U.S. Topics discussed includes managerial vulnerabilities which include a feeling of being lonely, collaborative approach, coping up with criticism, the art of supervising in an organization, entry level managers and entrepreneurial attitude.

The article offers information on a survey conducted by CO2 Partners, a Minneapolis, Minnesota-based executive coaching organization, on the reluctance of supervisors to take advice from employees. The survey found that one-third of the 599 employees surveyed had never been asked how to handle a problem in office. Managers seldom asked for advice from lower educated employees and women. It was also found that 32.6% had never or seldom been asked for advice by their boss and only 62.6% had often or occasionally. Gary Cohen, president of CO2 Partners, had used the survey in preparation for writing a book on effective leadership.