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The amount of internal communication research has flourished during the past decade, and scholars have examined the role of internal communication in affecting employee and organizational outcomes. Despite the increasing literature, knowledge, and research of internal communication in Latin America is largely missing. Given this reality, this study explored the status of internal communication in Latin America through the lens of 20 experienced internal communication professionals from nine Latin American countries. Taking a multi-iteration consensus-building approach, this Delphi study enabled the expert panel to individually elaborate and collectively evaluate shared observations regarding the definition, characteristics, importance, and current reality of the field. Specifically, this study examined how practitioners define and understand internal communication, the skills and knowledge needed to perform internal communication, the value of internal communication, and the state of internal communication practice in Latin America. The findings of the current study enriched and diversified the extant body of knowledge that is U.S. and European-centered. • Examined internal communication practices in nine Latin American countries. • Top knowledge and skills needed for internal communication were presented. • Practitioners recognized the strategic value of internal communication. • Internal communication in Latin America has progressed in the past decade. • Measurement remains overlooked for many organizations in Latin America. [ABSTRACT FROM AUTHOR]

This article focused on the problem of causal explanations embedded in historical accounts. Using three major theoretical positions - instrumentalism, institutionalism, and structuralism - the analysis produced three different accounts of the same event, CBS's 1970 change in programming policy. Because each position took a different level of analysis with a different degree of abstraction, each historical account implies different root causes for the policy change. The layering of the accounts provides the most accurate historical description and suggests that theoretical and methodological work be undertaken to build an integrated approach. [ABSTRACT FROM AUTHOR]