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Background: The working conditions of emergency department professionals and the technification of healthcare have had a negative impact on the healthcare professional-patient relationship, dehumanizing it. Objective: This qualitative study explored nurses' perspectives about the humanization of healthcare in Spanish emergency departments. Methodology: A qualitative design, centred on the opinions of 11 nurses working in the emergency department was applied via semi-structured interviews. Data were analysed using the content analysis technique. Results: Two main themes were identified: The dimensions of humanized healthcare and implementing humanized healthcare at emergency departments, as well as five subthemes. Conclusion: Recommendations are put forward to strengthen initiatives for implementing integrated models of healthcare assistance. The implementation of holistic, patient and family-oriented healthcare is essential to guaranteeing humanized healthcare at the emergency department. [ABSTRACT FROM AUTHOR]

In this article we present the project we are carrying out in the 2010-2012 period (FIS: PS09/01449). This study is the continuation of the investigation we started in 2007 with the financing of the Consejeria de Salud of the Junta de Andalucia (the Andalusian Government Health Office) (PI424-2007) in which we analyze the Intercultural Communicative Competence of the Nursing professionals dealing with Muslim patients from the point of view of the professionals themselves. Now we aim at evaluating the Intercultural Communicative Competence of the Nursing professionals from the point of view of the Muslim immigrant users-patients. Objective: To know how the patients receiving the care value the Intercultural Communicative Competence of the nurses and nursing assistants. Methodology: Qualitative study, in-depth interviews and discussion groups as a data collecting strategy. Informants: men and women of Muslim tradition who have been hospitalized in one of the Public Hospitals of the province of Almería (Spain). Conclusion: Being aware of the perceived deficiencies will enable us to elaborate a series of suggestions-proposals for intervention aimed at improving the health care and attention offered to this collective of population. [ABSTRACT FROM AUTHOR]