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O estudo propõe identificar os estressores vivenciados pelos familiares no processo de doação de órgãos, evidenciar o momento mais desgastante do processo e verificar a associação de variáveis com a experiência vivenciada pelos familiares. A amostra constituiu-se de 16 familiares que realizaram a doação por meio de uma Organização de Procura de Órgãos, na cidade de São Paulo, em 2007. Utilizou-se um instrumento estruturado com questões versando sobre a experiência e avaliação dos familiares no processo de doação. Os principais estressores foram: insatisfação com o atendimento (31,25%); receber a notícia da morte encefálica de forma intranquila (62,50%); e a demora para a liberação do corpo (62,50%), sendo este o momento mais desgastante do processo. Pelo coeficiente phi, verificou-se associação moderada entre as variáveis de interesse com a experiência da família. Conclui-se que o processo de doação é estressante para a família e que a assistência de enfermagem torna-se necessária em cada etapa da doação, oferecendo suporte para diminuir o sofrimento dos familiares.

This descriptive and quail-quantitative study aims to identify the families’ facilities and difficulties for thedecision making about organs donation. The sample was constituted by 16 families that made a donation in an OrganProcurement Organization in the city of São Paulo - Brazil, in 2007. Data collection was performed through individualinterview and the information analysis, using the Content Analysis technique with a structured instrument about thedecision-making of families for organs donation. The altruism and the participation of all family members were the mainfactors that facilitated the organ donation (62,50%), while, the main difficulties were family against the donation (18,75%)and the uncertainties about the brain death (12,50%). However, most of the interviewed families would make the donationagain (87,50%). The knowledge about these situations allows to offer elements to guide the action of the nurses withfamilies in decision-making.

The purpose of the present study is to identify the stressors experienced by family members during the process of organ donation, evince the most distressful moment of the process and verify the association of variable with the family members' experience. The sample consisted of 16 family members that were making the donation through a Organ Search Organization, in São Paulo, in 2007. A structured instrument was used, containing question addressing the family members' experience and their evaluation of the donation process. The main stressors reported were: dissatisfaction with the service (31.25%); receiving a harsh notification about the individual's brain death (62.50%); and the wait to release the body (62.50%), which was considered the most distressful moment of the process. Using the phi coefficient, it was found that there was a moderate association between the variables of interest with the family's experience. In conclusion, the donation process is stressful on the family and nursing care is necessary in each stage of the process to offer support and reduce the distress on the family members.

Se trata de un estudio descriptivo y cualicuantitativo con el objetivo de identificar las facilidades y dificultades de las familias para la toma de decision cuanto a la donacion de organos. La muestra fue compuesta de 16 familiares que realizaron la donacion en una Organizacion de Busca de Organos en la ciudad de San Paulo, en 2007. Se procedio a la colecta mediante entrevista y analisis de los datos a traves del Analisis de Contenido. El altruismo y la participacion de toda la familia favorable fueron los principales facilitadores (62,50%); las principales dificultades fueron familiares contrarios a la donacion (18,75%) y las dudas sobre la muerte encefalica (12,50%), la mayoria haria la donacion nuevamente (87,50%). El conocimiento de esas situaciones permite proporcionar elementos que orientan la actuacion de los enfermeros con las familias en la toma de decision.

Os objetivos deste trabalho foram: (1) identificar os estressores vivenciados pelos familiares no processo de doação de órgãos e tecidos para transplante; (2) determinar o momento mais desgastante; (3) identificar as facilidades e dificuldades que os familiares tiveram para decidir sobre a doação e (4) verificar a associação das variáveis de interesse com a experiência dos familiares no processo de doação. A amostra constituiu-se de 16 familiares que realizaram a doação de órgãos na Organização de Procura de Órgãos do Hospital das Clínicas em 2007. As entrevistas foram realizadas nos meses de março a junho de 2008. Para a coleta de dados utilizou-se um instrumento estruturado que constou de duas partes: na primeira, buscaram-se as características sociodemográficas dos familiares, os perfis demográficos e epidemiológicos dos doadores falecidos e na segunda, questões versando sobre a experiência e avaliação dos familiares, desde a internação até a liberação do corpo. Para verificar o grau das associações entre as variáveis de interesse, utilizou-se o coeficiente phi () e o coeficiente de contingência (CC). Os seguintes estressores foram identificados: insatisfação com atendimento prestado à família e ao doador, durante a internação (31,25%); receber a notícia da morte encefálica (ME) de forma intranqüila (62,50%); dificuldades para a tomada de decisão quanto à doação (31,25%); medo e desconfiança de forjar o quadro clínico da ME e a sensação de assinar a morte do familiar (18,75%); não conhecer os receptores dos órgãos (12,50%) e a demora para a liberação do corpo (62,50%). Constatou-se que a liberação do corpo foi o momento mais desgastante vivenciado pelos familiares (31,25%). Os principais facilitadores para a tomada de decisão quanto à doação de órgãos incluíram: o altruísmo e a participação de toda a família favorável (62,50%) e o conhecimento do desejo do doador em vida (31,25%). As dificuldades encontradas para decidir pela doação foram: familiares contrários à doação (18,75%), indecisão quanto à ME (12,50%) e nenhuma (68,75%). Na análise estatística, verificou-se associação de fraca à moderada entre as variáveis de interesse e a experiência dos familiares no processo de doação The objectives of this work were: (1) identify the stressors experienced by the family on the organs and tissues donation process for transplant; (2) to determine the hardest moment; (3) identify the facilities and difficulties the family had to decide about the donation and (4) verify the association of the interest variables with the experience of the family on the organs donation process. The sample was constituted by 16 (sixteen) families that made donation of organs in the Search of Organ Procurement Organization of Hospital das Clínicas, São Paulo - Brazil, in 2007. The interviews were done between March and June of 2008. To collect the information it was used a structured instrument that consisted of two parts: in the first one, we studied the sociodemographic characteristics of the family, the demographics and epidemiologic profile of the dead donor and in the second, questions about the experience and evaluation of the family since the admission until the liberation of the body. To verify the degree of associations between the interest variables, it was used the phi coefficient () and the contingency coefficient (CC). The following stressors were identified: dissatisfaction with the attending provided to the family and the donor, during the hospitalization (31,25%); to receive the information of the brain death in an inappropriate way (62,50%); difficulties to take the decision about the donation (31,25%); fear and suspicion of forging the clinical state of the brain death and the feeling of killing the person (18,75%); do not know the organ receivers (12,50%) and the delay to the body liberation (62,50%). It was noticed that the body liberation was the hardest moment experienced by the family (31,25%). The main facilitators to take the decision about the organs donation included: the altruism and the participation of the whole family in favor of it (62,50%) and the knowledge of the wish of the donor in life (31,25%). The difficulties found to decide for the donation were: family against the donation (18,75%), indecision about the brain death (12,50%) and none (68,75%). In the statistic analysis, it was verified a weak to moderate association between the interest variables and the experience of the family on the organs donation process