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Pat's Food Center has taken a nuts-and-bolts approach to customer service: Store associates will gladly search distributors far and wide for a requested item, cut meat to order, and carry [...]

"There's no place like Adams Hometown Market." Shoppers in Watertown, Conn. who haven't paid a visit to the former Adams Super Food Store until recently may think they've been magically [...]

Customers are floored by the new Safeway in Hanover, Md. "This is my first time here, and I have to say I like the floor," volunteered one shopper, waiting for [...]

Lynn Stevenson has a very important job. In addition to her duties as a cashier at Green Hills, she leads school-group store tours of the Syracuse, N.Y. independent. Today it's [...]

Americans have fallen hard for soft cheeses, and despite rising prices and the latest diet crazes, don't expect this enthusiasm to melt away any time soon. In fact, sales are [...]

It's enough to make even the biggest high school senior cry. Even though there's at least another two months left of the school year--probably more when all of those snow [...]

There's a bit of a hubbub on the selling floor of the new A.J.'s Purveyor of Fine Foods in Tucson, Ariz. Thanks to an announcement over the PA system, shoppers [...]

A&P has a case of the low-carb blues. For starters, there's the endcap full of Unilever Bestfoods' new Carb Options line of mayonnaise, peanut butter, and salad dressings decked out [...]

We've found Nemo! He's in Aisle 1 of the Grocery Outlet in Arlington, Texas, on specially marked boxes of Kellogg's Rice Krispies proudly bearing a "See Finding Nemo now in [...]

Forget Arnold. Sacramento's fastest-rising star isn't in the statehouse, but about four miles away in the Lake Crest Shopping Center. The talk of the town is the new Nugget Market, [...]

The folks at Redner's Warehouse Markets are thinking inside the box. And to the chagrin of overpriced consultants everywhere, that's a good thing. You see, Redner's has taken the box [...]

There's a tempest brewing in the coffee and tea aisle. Introductions of scores of new coffee and tea items--most of them high-ring specialty products--are creating a stir, helping to revitalize [...]

Mamma mia! Take a look at what's happening over in frozen pizza! In a move likely to give Papa John's agita, one of the supermarket's oldest categories is undergoing a [...]

There's no fancy sushi department at Chanatry's French Road Market in Utica, N.Y., but that hasn't stopped owner Bill Chanatry from learning a little Japanese. 'At Chanatry's we practice kaizen,' [...]

Drive down the Garden State Parkway and you'll cross over the New Jersey Turnpike at Exit 129 in the town of Woodbridge. This interchange of the state's two busiest superhighways, [...]

It's the July 4th weekend. Paper plates, potato chips, cases of soda and beer, and half-gallons of ice cream are flying out of the store. That means only one thing: [...]

The 'Buy American' mantra is boosting sales of everything from California Cabernet to Chevrolets. Better throw in Chevre and Camembert too, for sales of American-made cheeses have taken off like [...]

A high-flyer of the Nineties, the chain has been stung by competition, the economy, and its own acquisitions. Now it's focusing on business fundamentals to revitalize its top and bottom [...]

The most unconventional thing about the new Gigante Supermarket in Santa Fe Springs, Calif. is its conventionality. Shoppers entering the store are greeted with a kiosk of fresh plants, a [...]

Norfolk's seagulls have a bone to pick with Farm Fresh. Whenever they swoop down and try to land in an empty space in the store's parking lot, a car beats [...]

Loyalty. You might think it extinct in today's dog-eat-dog Wal-Mart world, where shoppers practically run their carts over each other to save a nickel on a can of green beans. [...]

Raise your glasses, make a toast, and say 'Cheers!' to the beer, wine, and liquor department, for it possesses a unique power to raise the spirits of the entire store [...]

Think of it as a supermarket version of the hit cable TV show Trading Spaces. In just three days in late October, a tired Sack 'n Save Warehouse Foods is [...]

If Peter Piper picked a peck of peppers and purveyed them at Pick 'n Save, how many pecks of peppers would Peter Piper pick? Give up? Try 19, because that's [...]

BCO Desert Markets. Southwest Supermarkets. Smith's. Mega Foods. These are some of the conventional chains that have gotten burned in the Valley of the Sun, as the Phoenix metropolitan area [...]

There's a sea change underway in salty snacks. As major manufacturers eliminate trans fats in many of their products, salty snacks will become somewhat 'healthier'-or at least less unhealthy-attracting more [...]

Do you know the muffin man? To the residents of Boston's affluent West Roxbury neighborhood, he lives at Roche Bros., along with the city's finest butcher, baker, greengrocer, fishmonger, and [...]

There's a torrid love affair going on in the aisles--with private label, that is. Product introductions in new categories, improved quality, better margins, and the state of the economy are [...]

Marion Bakos has her choice of supermarkets to pick from, with Publix and Winn-Dixie equidistant from her Lady Lake, Fla., retirement village home. But when she juices up her electric [...]

There's a hubbub in the Wall of Values aisle at JD's Market in Bridgeton, N.J. Shoppers are snatching up 16-ounce cans of Richfood pork & beans at the unbelievable price [...]

Scottsdale Road in the Phoenix suburb of Scottsdale is a snowbird's--or 'winter visitors,' as they are now politically correctly called--dream. This six-lane thoroughfare is lined with world-class golf and tennis [...]

In the hometown of the New England Patriots, Stop & Shop looks to tackle ever-rising electricity rates with an experimental prototype store that drastically reduces energy consumption. This unit is [...]

Supermarkets--and consumers--are embracing private label like never before. The days of private label being equated to an inferior can of beans are long gone. Today's offerings are likely to be [...]

Come imploding dot-coms or high water, people still have to eat. And that is good news for the deli counter. Department sales increased 6.1% to a record $13 billion in [...]

The formula for giving frozen food department sales a shot in the arm as the holidays approach is as easy as pie--as in apple, pumpkin, blueberry, cherry, and mincemeat, too. [...]

Bread and potatoes weren't the only casualties of Atkins and other low-carb diets. More and more consumers have also been crossing carbonated soft drinks off their shopping lists. Even as [...]

If it isn't in the orange, it's not in Tropicana--or the household cleaner aisle, for that matter. It seems just about every brand has introduced an orange-formula, orange-action, orange-scent, orange-power, [...]

The supermarket industry is off-center. While resources and merchandising efforts have been concentrated on the high-profile perimeter perishables departments, the industry has taken its eye off the traditional 'center store' [...]

Whoever said people don't smoke anymore should take a ride up I-81 to the Onondaga Nation Smoke Shop in Nedrow, N.Y. on the outskirts of Syracuse, just off the exit [...]

In a time of declining sales categories and depressed margins, retailers should raise their glasses and toast the success of the alcoholic spirits category--where allowed by law, of course. Fueled [...]

Consumers are still going cuckoo for cookies--and crackers, too, for that matter. Despite the proliferation of low-carb diets, as well as more competition from salty snacks, in-store bakeries, and just [...]

Take roasted red pepper and goat cheese potato chips, heart-shaped pretzels, square microwavable popcorn boxes, high-protein beef jerky, soy sauce-flavored rice chips, and an emerald-green sea of salted nuts, and [...]

Cabernet, rose, and blush wines may all have a nicer hue, but when it comes to creativity, white is the most colorful. After years of being pushed aside by flashier [...]

One thing in supermarket life is certain--the bottled water category is far from being all washed up. In fact, new bottle shapes, multibottle packaging, and calorie- and carb-free flavored waters [...]

Organic groceries are growing like weeds, which is good news for the beleaguered supermarket industry. In fact, organic and all-natural products are exhibiting double-digit growth in many categories, far higher [...]

Katie Brown is a cheater. In between teaching decoupage and rushing to Home Depot to shop for copper tubing that she'll transform into a wall sconce as part of a [...]

In today's diet-conscious world you might think that sales of sugar, flour, butter, and especially carbohydrate-laden snack cakes would be growing stale--but you'd be wrong. Sure, sales may be a [...]

Private label has herself up the rungs the dairy case corporate ladder from a commodity hand-maiden to a queen of style, respect, and panache. She's so by reinventing herself so [...]

TV chef Emeril Lagasse isn't the only one to 'kick it up a notch' these days. Hot sauce, once a condiment relegated to Cajun, Creole, and Southwestern/Tex-Mex cuisine, as well [...]

Charity may have begun at home, but it's increasingly finding a place in the aisles of the local supermarket. Shoppers are choosing Campbell's Soup and General Mills products to raise [...]