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Start Over Author "Kuek, Siou Chew" Publisher world bank, washington, dc
5 results on '"Kuek, Siou Chew"'

1. Information and Communication Technologies for Jobs in the Pacific

Author

Beschorner, Natasha, Kuek, Siou Chew, and Narimatsu, Junko

Subjects
COMMUNICATIONS, OFFSHORE OUTSOURCING, END USERS, INFORMATION, IMAGE, ACTION PLANS, INTELLECTUAL PROPERTY LAW, GLOBAL MARKET, TIME ZONES, BANDWIDTH, SOFTWARE, COMMUNICATION, ANIMATION, DSL, CUSTOMER RELATIONSHIP MANAGEMENT, INFORMATION GAPS, TELECOMMUNICATION, DIGITIZATION, INTERNAL OPERATIONS, EXPORT MARKETS, BEST PRACTICE, MONITORING, CONNECTIVITY INFRASTRUCTURE, INFORMATION TECHNOLOGY, COMPUTERS, PILOT PROJECTS, PRODUCTIVITY, BUSINESS ASSOCIATION, INFRASTRUCTURE MANAGEMENT, COMPETITIVENESS, REGULATORY ENVIRONMENT, LICENSES, GLOBAL COMMUNICATIONS, SEARCH ENGINE OPTIMIZATION, ENABLING ENVIRONMENT, SERVICE PROVIDERS, ELECTRONIC TRANSACTIONS, CUSTOMER RELATIONSHIP, BUSINESS, TRANSACTIONS, WEB DEVELOPMENT, RELIABILITY, INSTITUTIONS, TECHNOLOGIES, BUSINESS DEVELOPMENT, E-MAIL, TELECOMMUNICATIONS INDUSTRY, INFORMATION SERVICES, USERS, PRICE COMPETITIVENESS, HARDWARE, CALL CENTER, OUTSOURCING, PHYSICAL INFRASTRUCTURE, PERSONAL COMPUTERS, COMPUTER, FOREIGN DIRECT INVESTMENT, ACCESS TO COMPUTERS, E- GOVERNMENT, HUMAN RESOURCES MANAGEMENT, BACK-OFFICE, PDF, LINKS, NUMBER OF USERS, PHONE, PRICES, SEARCH, GLOBAL ECONOMY, VALUE CHAIN, INDUSTRY STANDARDS, COMPETITIVE ADVANTAGES, SERVICE PROVIDER, SILICON, DATA ENTRY, BUSINESS PROCESSES, PRODUCT DESIGN, PERFORMANCE, COMMUNICATION TECHNOLOGIES, COPYRIGHT, FAX, MARKET SEGMENT, TRADITIONAL MARKET, CAPABILITIES, FINANCIAL SERVICES, BACKBONE, LITERACY RATES, CALL CENTERS, MARKETING, FINANCIAL MANAGEMENT, PENETRATION RATES, ECONOMIC DEVELOPMENT, TELEPHONE, DATA, GRAPHICS, INNOVATION, ELECTRICITY, UNIVERSAL ACCESS, TAX INCENTIVES, INTERNATIONAL TELECOMMUNICATION, CONNECTIVITY, MANUFACTURING, CUSTOMERS, BROADBAND CONNECTIVITY, CUSTOMER SERVICE, TELEPHONE SERVICE, NETWORK, BUSINESS ENVIRONMENT, BUSINESS ACTIVITIES, SATELLITE, E-READINESS, RESULT, SECURITY, PRIVACY, BACKUP, SYSTEMS INTEGRATION, BUSINESS SERVICES, BROADBAND, BARRIERS TO ENTRY, USES, USER, REGULATORY FRAMEWORK, WEB, NETWORKS, DIGITAL ECONOMY, APPLICATION DEVELOPMENT, RELIABILITY OF SERVICES, TARGET, HUMAN CAPITAL, BEST PRACTICES, EQUIPMENT, TELECOMMUNICATIONS, CUSTOM, PRIVATE SECTOR, INTERNATIONAL COMPANIES, PRICE, INTELLECTUAL PROPERTY, EMPLOYMENT CREATION, HUMAN RESOURCES, AUTOMATION, COMMERCE, MOBILE PHONE, RELATIONSHIP MANAGEMENT, INTERNATIONAL BEST PRACTICES, TECHNOLOGY TRANSFER, GLOBAL MARKETS, HIGH-BANDWIDTH, MARKET SHARE, GOVERNMENT REQUIREMENTS, ISP, LEGAL FRAMEWORKS, TECHNOLOGY, INFORMATION SOCIETY, LIMITED ACCESS, PRIVATE SECTOR DEVELOPMENT, MATERIAL, MOBILE SERVICES, GLOBALIZATION, CUSTOMER, BUSINESS OPPORTUNITIES, FOREIGN INVESTMENT, COMMUNICATIONS NETWORKS, TELECOM, SOFTWARE DEVELOPMENT, SECURITY SERVICES, TECHNOLOGY PARK, BUSINESS PROCESS, NATURAL RESOURCES, BUSINESSES, CAPACITY BUILDING, SEARCH ENGINE, QUERIES, ICT, PRIVATE PARTNERSHIP, TECHNICAL SKILLS, HUMAN RESOURCE, TAGGING
Abstract

The Pacific region is in the midst of an information and communications technology (ICT) revolution in which small island countries are increasingly connected to the global economy. The regions improving internet connectivity presents an opportunity for Pacific Island countries (PICs) to overcome their inherent limitations, and help address the long-standing issues of employment and income generation, which is vital to accelerate progress towards ending poverty and creating an inclusive society. The PICs possess unique vulnerabilities that make addressing poverty and development challenges particularly difficult and complex. The purpose of this study is to examine the feasibility of leveraging ICT to help generate job opportunities in the PICs. This is because of the positive experiences that several countries, including small island economies, have had in generating new types of employment opportunities. The study’s main focus is on cities and urban areas, given the still low availability of internet infrastructure and services in rural and remote areas and islands in the Pacific region. The study focuses specifically on the information technology (IT) - enabled global outsourcing services (GOS) industry. ICT covers diverse subsectors that include telecommunications and IT hardware and software.

Published
2015

2. The Global Opportunity in Online Outsourcing

Author

Kuek, Siou Chew, Paradi-Guilford, Cecilia, Fayomi, Toks, Imaizumi, Saori, Ipeirotis, Panos, Pina, Patricia, and Singh, Manpreet

Subjects
UNIVERSITY STUDENTS, ACCREDITATION SYSTEM, INFORMATION, INVESTMENT, CULTURAL NORMS, GLOBAL MARKET, SOFTWARE, TELECENTERS, EMPLOYMENT OPPORTUNITIES, TRAINING PROGRAMS, ENTRY BARRIERS, TELECOMMUNICATION, PROGRAMS, PROJECTS, TRAINING CENTERS, JOB OPPORTUNITIES, QUALITY ASSURANCE, EMPLOYMENT, DEGREES, INFORMATION TECHNOLOGY, COMPUTERS, JOB MARKET, CONTENT, DIASPORA, PLANNING, WORKERS, SCIENCE, TECHNOLOGICAL INNOVATIONS, GROUPS, UNIVERSITY EDUCATION, TECHNOLOGIES, BUSINESS PROCESS MANAGEMENT, COLLEGE, ON‐THE‐JOB TRAINING, OUTSOURCING, PROGRAMMING, PARTNERS, SKILLED WORKERS, COMPUTER, TUITION, MODELS, STUDENTS, CAREER DEVELOPMENT, MARKETS, CLIENT COUNTRIES, CAREERS, MEDIA, SCHOOLS, TRAINING INSTITUTIONS, COMPETITIVE FORCES, PLANS, JOB SECURITY, HIGHER EDUCATION, GRADUATE, COMMUNICATION SKILLS, CIVIL SERVICE, CAREER ADVANCEMENT, DATA ENTRY, BUSINESS PROCESSES, LITERACY, SERVICES, PRIVATE TRAINING, TUITION FEES, CONTRACTORS, TECHNICAL TRAINING, CAREER PROSPECTS, SCIENTISTS, TECHNICAL KNOWLEDGE, INCOME GENERATION, PHONES, LITERATURE, DATA, GEOGRAPHIC DISTRIBUTION, RESEARCH, UNIVERSITY DEGREE, ADVANCED SKILLS, PARTNERSHIPS, COMPUTER LABS, COMMUNICATION TECHNOLOGY, CAREER, BUSINESS SERVICES, E‐COMMERCE, BARRIERS TO ENTRY, GRADUATES, PRIVATE TRAINING INSTITUTIONS, POLICY, ACCREDITATION, INFORMATION RETRIEVAL, STUDENT, HUMAN CAPITAL, DATA GATHERING, SKILLS, COMPUTER ACCESS, BUSINESS MODELS, UNIVERSITY RESEARCH, TRAINING, PARTICIPATION, HUMAN RESOURCES, GENDER EQUITY, LEARNING, INNOVATIONS, EXPERTS, GLOBAL MARKETS, SOFTWARE INDUSTRIES, FORECASTING, TECHNICAL EDUCATION, KNOWLEDGE, TECHNOLOGY, UNIVERSITY PROGRAMS, UNIVERSITIES, FORMAL TRAINING PROGRAMS, RADIO, SOFTWARE DEVELOPMENT, COLLEGE GRADUATES, BUSINESS PROCESS OUTSOURCING, LABOR FORCE, BIDDING, VOCATIONAL TRAINING, SCHOOL, UNIVERSITY, TECHNICAL SKILLS, COLLEGE STUDENTS, LAW, TRAINING COURSES
Abstract

Online outsourcing (OO) has become a promising alternative to traditional employment in today’s digital era. It has transformed where, when, and how work is performed. For workers, this form of outsourcing has created new opportunities to access and compete in global job markets, from anywhere at any time, as long as they have computer and Internet access. This study focuses on OO’s potential as a new and innovative channel for socioeconomic development for developing country governments and development practitioners, particularly in terms of youth employment, services exports, and participation in the digital economy. OO firms report that the private sector is currently driving most of the demand, but public sector demand for OO is a potential source of future growth. In order to understand the opportunity for developing countries, this study estimated the current size of the market and projected its growth, and profiled OO work through a combination of desk research and structured interviews with academics, online workers, firms, and industry analysts to better understand OO’s potential impact on human capital and employment. The study also conducted focus group interviews with online workers in Kenya to gather additional insight into the socioeconomic impacts of OO, and carried out case studies in Kenya and Nigeria.

Published
2015

3. ICT for Jobs in the Pacific Island Countries

Author

Beschorner, Natasha, Kuek, Siou Chew, and Narimatsu, Junko

Subjects
COMMUNICATIONS, OFFSHORE OUTSOURCING, END USERS, INFORMATION, IMAGE, ACTION PLANS, INTELLECTUAL PROPERTY LAW, GLOBAL MARKET, TIME ZONES, BANDWIDTH, SOFTWARE, COMMUNICATION, ANIMATION, DSL, CUSTOMER RELATIONSHIP MANAGEMENT, INFORMATION GAPS, TELECOMMUNICATION, DIGITIZATION, INTERNAL OPERATIONS, EXPORT MARKETS, BEST PRACTICE, MONITORING, CONNECTIVITY INFRASTRUCTURE, INFORMATION TECHNOLOGY, COMPUTERS, PILOT PROJECTS, PRODUCTIVITY, BUSINESS ASSOCIATION, INFRASTRUCTURE MANAGEMENT, COMPETITIVENESS, REGULATORY ENVIRONMENT, LICENSES, GLOBAL COMMUNICATIONS, SEARCH ENGINE OPTIMIZATION, ENABLING ENVIRONMENT, SERVICE PROVIDERS, ELECTRONIC TRANSACTIONS, CUSTOMER RELATIONSHIP, BUSINESS, PCS, TRANSACTIONS, WEB DEVELOPMENT, RELIABILITY, INSTITUTIONS, BUSINESS DEVELOPMENT, E-MAIL, TELECOMMUNICATIONS INDUSTRY, INFORMATION SERVICES, USERS, PRICE COMPETITIVENESS, HARDWARE, CALL CENTER, OUTSOURCING, PHYSICAL INFRASTRUCTURE, PERSONAL COMPUTERS, COMPUTER, FOREIGN DIRECT INVESTMENT, ACCESS TO COMPUTERS, E- GOVERNMENT, HUMAN RESOURCES MANAGEMENT, BACK-OFFICE, PDF, LINKS, NUMBER OF USERS, PHONE, PRICES, SEARCH, GLOBAL ECONOMY, VALUE CHAIN, INDUSTRY STANDARDS, COMPETITIVE ADVANTAGES, SERVICE PROVIDER, SILICON, ID, DATA ENTRY, BUSINESS PROCESSES, PRODUCT DESIGN, PERFORMANCE, COPYRIGHT, FAX, MARKET SEGMENT, TRADITIONAL MARKET, CAPABILITIES, FINANCIAL SERVICES, BACKBONE, LITERACY RATES, CALL CENTERS, MARKETING, RD, FINANCIAL MANAGEMENT, PENETRATION RATES, ECONOMIC DEVELOPMENT, TELEPHONE, DATA, GRAPHICS, INNOVATION, COMMUNICATIONS TECHNOLOGY, WEB PAGE, ELECTRICITY, UNIVERSAL ACCESS, TAX INCENTIVES, INTERNATIONAL TELECOMMUNICATION, CONNECTIVITY, MANUFACTURING, CUSTOMERS, BROADBAND CONNECTIVITY, CUSTOMER SERVICE, COMMUNICATION TECHNOLOGY, TELEPHONE SERVICE, NETWORK, BUSINESS ENVIRONMENT, BUSINESS ACTIVITIES, SATELLITE, E-READINESS, RESULT, SECURITY, PRIVACY, BACKUP, SYSTEMS INTEGRATION, BUSINESS SERVICES, BROADBAND, BARRIERS TO ENTRY, USES, USER, REGULATORY FRAMEWORK, WEB, NETWORKS, DIGITAL ECONOMY, APPLICATION DEVELOPMENT, RELIABILITY OF SERVICES, TARGET, HUMAN CAPITAL, BEST PRACTICES, EQUIPMENT, TELECOMMUNICATIONS, CUSTOM, PRIVATE SECTOR, INTERNATIONAL COMPANIES, PRICE, INTELLECTUAL PROPERTY, EMPLOYMENT CREATION, HUMAN RESOURCES, AUTOMATION, COMMERCE, MOBILE PHONE, RELATIONSHIP MANAGEMENT, INTERNATIONAL BEST PRACTICES, TECHNOLOGY TRANSFER, GLOBAL MARKETS, HIGH-BANDWIDTH, MARKET SHARE, GOVERNMENT REQUIREMENTS, ISP, LEGAL FRAMEWORKS, TECHNOLOGY, INFORMATION SOCIETY, LIMITED ACCESS, PRIVATE SECTOR DEVELOPMENT, MATERIAL, MOBILE SERVICES, GLOBALIZATION, CUSTOMER, BUSINESS OPPORTUNITIES, FOREIGN INVESTMENT, COMMUNICATIONS NETWORKS, TELECOM, SOFTWARE DEVELOPMENT, SECURITY SERVICES, TECHNOLOGY PARK, BUSINESS PROCESS, NATURAL RESOURCES, BUSINESSES, CAPACITY BUILDING, SEARCH ENGINE, QUERIES, ICT, PRIVATE PARTNERSHIP, TECHNICAL SKILLS, HUMAN RESOURCE, TAGGING
Abstract

The Pacific region is in the midst of an information and communications technology (ICT) revolution in which small island countries are increasingly connected to the global economy. The regions improving internet connectivity presents an opportunity for Pacific Island countries (PICs) to overcome their inherent limitations, and help address the long-standing issues of employment and income generation, which is vital to accelerate progress towards ending poverty and creating an inclusive society. The PICs possess unique vulnerabilities that make addressing poverty and development challenges particularly difficult and complex. The purpose of this study is to examine the feasibility of leveraging ICT to help generate job opportunities in the PICs. This is because of the positive experiences that several countries, including small island economies, have had in generating new types of employment opportunities. The study’s main focus is on cities and urban areas, given the still low availability of internet infrastructure and services in rural and remote areas and islands in the Pacific region. The study focuses specifically on the information technology (IT) - enabled global outsourcing services (GOS) industry. ICT covers diverse subsectors that include telecommunications and IT hardware and software.

Published
2015

4. Mobile Applications for Agriculture and Rural Development

Author

Qiang, Christine Zhenwei, Kuek, Siou Chew, Dymond, Andrew, and Esselaar, Steve

Subjects
COMMUNICATIONS, INFORMATION PROVISION, INFORMATION, CUSTOMER LOYALTY, GLOBAL MARKET, GPS, SOFTWARE, PRIVATE INVESTMENT, ONLINE BANKING, COMMODITIES, EGOVERNMENT PROJECTS, MOBILE NETWORK, CREDIT CARD, NICHE MARKET, MONITORING, REVENUE MODEL, PENETRATION RATE, PROTOTYPES, ADVERTISING, MANAGEMENT SERVICES, CELL PHONE, MIDDLEMEN, SERVICE PROVIDERS, TRANSACTIONS, DATA RATES, QUERY, FRAUD, TECHNOLOGIES, INFORMATION FLOWS, BUSINESS DEVELOPMENT, INTERFACES, CALL CENTER, PAYMENT METHODS, COMPUTER, PERSONAL DATA, CELLPHONES, E- GOVERNMENT, INFORMATION SYSTEMS, MOBILE SERVICE, DIGITAL DIVIDE, PROFIT, PRICES, TIMELY ACCESS, ADMINISTRATIVE COSTS, VALUE CHAIN, DEBIT CARDS, SERVICE PROVIDER, NEW MARKET, MENU, CELLPHONE, DATA ENTRY, MOBILE NETWORKS, INFORMATION SYSTEM, PHONE NUMBER, E-MARKETPLACE, INFORMATION PROVIDERS, SOFTWARE SUITE, KNOWLEDGE WORKER, CAPABILITIES, FINANCIAL SERVICES, OPERATING SYSTEMS, CENTRAL SERVER, MARKET PRICES, COMMUNICATIONS TECHNOLOGY, EMAIL, UNIVERSAL ACCESS, OPERATING SYSTEM, MOBILE  PHONE, CUSTOMERS, COMMUNICATION TECHNOLOGY, CUSTOMER SERVICE, GOVERNMENT FUNDING, RESULT, MENUS, SECURITY, INFORMATION DATABASE, SUPPLY CHAIN INTEGRATION, ACCESS TO INFORMATION, WEB, NETWORKS, APPLICATION DEVELOPMENT, FINANCIAL INSTITUTIONS, BUSINESS PLAN, BROADCAST, MOBILE APPLICATIONS, EQUIPMENT, TELECOMMUNICATIONS, PRICE, BUSINESS MODELS, VIDEO, CERTIFICATES, TRANSMISSION, DATABASE, GOVERNMENT ORGANIZATIONS, AUTOMATION, MOBILE PHONE, BUYER, MARKET INFORMATION, TARGETS, UNIVERSAL SERVICE, FINANCIAL RESOURCES, MARKET SHARE, CUSTOMIZATION, RURAL ACCESS, GOVERNMENT SERVICES, WIRELESS DEVICES, CUSTOMER, MARKET RESEARCH, SOFTWARE DEVELOPMENT, RESULTS, NEW MARKETS, PRODUCT DEVELOPMENT, COMPUTER SCIENCE, MARKET POTENTIAL, INSPECTION, COMMUNICATIONS TECHNOLOGIES, BUSINESSES, INFRASTRUCTURE DEVELOPMENT, INSPECTIONS, PAYOUT, NEW TECHNOLOGIES, MARKET SEGMENTS, TRANSACTION, SOFTWARE APPLICATIONS, ENABLING ENVIRONMENTS, SOFTWARE ARCHITECTURE, SYSTEM DEVELOPMENT, INFORMATION SERVICE, ELECTRONIC DATA, GENERAL PUBLIC, COMMUNICATION, DATABASES, CREDIT CARDS, COMMODITY, RADIO STATIONS, COMPUTERS, RFID, PRIVATE PARTNERSHIPS, PRODUCTIVITY, E-MAIL MESSAGES, BUYERS, CAPITAL INVESTMENTS, FINANCIAL TRANSACTIONS, PROJECT MANAGEMENT, ENABLING ENVIRONMENT, BUSINESS, PROCUREMENT, INSTITUTIONS, E-MAIL, BROADCASTS, INFORMATION SERVICES, USERS, TELEVISION, BUSINESS PARTNERS, PAYMENT SYSTEM, DIGITAL TECHNOLOGIES, SECURITY FEATURES, TYPES OF USERS, IMAGES, PAYMENT SYSTEMS, EXPORT MARKET, MULTIMEDIA, LINKS, TECHNICAL STANDARDS, NUMBER OF USERS, PHONE, MOBILE PHONES, SEARCH, TRACEABILITY, FINANCIAL ADMINISTRATION, IMPACT ASSESSMENTS, SUPERVISION, PERFORMANCE, EGOVERNMENT, MOBILE COMMUNICATIONS, BUSINESS TO BUSINESS, E-GOVERNMENT, MARKET SEGMENT, MANAGEMENT SYSTEMS, MOBILE APPLICATION, COMPUTING DEVICES, CONTENT PROVIDERS, PHONES, BUSINESS PLANNING, MARKETING, APPLICATION PROGRAMMING, TELEPHONE, DATA, BROADBAND NETWORKS, INFORMATION INFRASTRUCTURE, INNOVATION, SUPPLY CHAIN OPERATIONS, ELECTRICITY, B2B, PRIVATE SECTORS, NETWORK, INTEGRATION SOLUTIONS, BUSINESS ACTIVITIES, SATELLITE, BUSINESS SERVICES, BROADBAND, USES, USER, INTERFACE, CONSULTANT, TARGET, HUMAN CAPITAL, BEST PRACTICES, BUSINESS MODEL, CELL PHONES, SUPPLY CHAIN, CONSULTANTS, STORAGE FACILITIES, PRIVATE SECTOR, BUSINESS OPERATIONS, JOINT VENTURE, PAYOUTS, EMPLOYMENT CREATION, FINANCING PLANS, MARKET PRICE, MATERIALS, ADMINISTRATION, COMMERCE, PROFITS, INNOVATIONS, JOINT VENTURES, FINANCIAL BENEFITS, SUPPLY CHAINS, SEARCHES, COMMERCIAL BANKS, ISP, TECHNOLOGY, MATERIAL, PRIVATE SECTOR DEVELOPMENT, MOBILE SERVICES, SERVER, RADIO, FRAMEWORK FOR DEVELOPMENT, TELECOM, PRICE INFORMATION, BROWSERS, INFORMATION NETWORK, CASH FLOWS, FINANCIAL SUPPORT, CAPACITY BUILDING, QUERIES, ICT, CONSUMER GOODS, LINK, FUNCTIONALITY
Abstract

The dynamic growth of mobile communications technology is creating opportunities for economic growth, social empowerment, and grassroots innovation in developing countries. One of the areas with the greatest potential impact is in the contribution that mobile applications can make to agricultural and rural development (ARD), by providing access to information, markets, and services to millions of rural inhabitants. For both agricultural supply and demand, mobile phones can reduce waste, make delivery more efficient, and forge closer links between farmers and consumers. This report provides policymakers and development practitioners with a guide that facilitates the development and deployment of mobile applications for ARD. It also informs their understanding of the key drivers for promoting such applications and services in their countries. Using James Moore’s (1996) revised definition of ecosystems: economic communities based on interacting organizations and individuals the report identifies a wide range of players in the ecosystem for m-ARD apps, such as mobile network operators, m-app (mobile applications) providers, content providers, and various types of users. M-apps are software designed to take advantage of mobile technology and can be developed for technology besides mobile phones. But mobile phones have many key advantages: affordability, wide ownership, voice communications, and instant and convenient service delivery. As a result, there has been a global explosion in the number of m-apps, facilitated by the rapid evolution of mobile networks and by the increasing functions and falling prices of mobile handsets. M-apps are markedly different in developing countries because they typically run on second-generation (2G) phones rather than smartphones, which are far more common in developed countries. The report reviews country examples and extracts policy lessons and good practices. It also presents detailed studies of cases from Kenya, Philippines, and Sri Lanka, as well as summarizes 92 case studies from Africa, Asia, and Latin America. The goal is to provide a comprehensive understanding of the development impact, ecosystem, and business models for mobile applications in ARD. The report is intended to complement the recent ICT in Agriculture eSourcebook. One of the main findings is that an enabling platform (or platforms) is probably the most important factor for the development of m-ARD apps. Platforms can facilitate interactions among ecosystem players, increase access to users, provide technical standards, and incorporate payment mechanisms.

Published
2012

5. Leveraging ICT for Growth and Competition in Bangladesh : IT/ITES Industry Development

Author

Norbhu, Tenzin, Kharbanda, Mohan, Kuek, Siou Chew, Takagaki, Elli, and Hoffman-Kiess, Erika

Subjects
CUSTOMS, MARKET DEVELOPMENTS, MASS MARKET, ACTION PLANS, CITIES, GLOBAL MARKET, WORLD TRADE, ANIMATION, CAPABILITY, INFLATION, CREDIT CARD, ELECTRONIC NETWORKS, INFORMATION TECHNOLOGY, FAIR, HELP DESKS, SERVICES MARKET, E-COMMERCE, ADVERTISING, MANAGEMENT SERVICES, COMPETITIVENESS, REGULATORY ENVIRONMENT, COMPETITION POLICY, MARKET ANALYSIS, GAS, DECISION MAKING PROCESS, MEDIUM ENTERPRISE, MANAGEMENT SYSTEM, TARGET MARKETS, BUSINESS DEVELOPMENT, LABOR COSTS, TELECOMMUNICATIONS INDUSTRY, CUSTOMER INTERACTION, TIME ZONE, HARDWARE, CALL CENTER, OUTSOURCING, WHOLESALE PRICES, DEDICATED LINE, EXPORT PROMOTION, FINANCIAL SERVICES INDUSTRY, BUSINESS CENTER, INSTITUTIONAL CAPACITY, RESOURCE MANAGEMENT, TELEDENSITY, BROAD RANGE, GLOBAL STANDARDS, MENU, COMMUNICATION SKILLS, ID, BUSINESS PROCESSES, DATA ENTRY, INFORMATION SYSTEM, MARKET VISIBILITY, BUSINESS CENTERS, SOFTWARE SERVICES, SOFTWARE SERVICE, DEMOGRAPHICS, IP, SERVICE LEVEL AGREEMENT, TELECOMMUNICATIONS COMPANY, LIVING CONDITIONS, CUSTOMER SATISFACTION, FINANCIAL SERVICES, TELECOMS, CALL CENTERS, PROTOCOL, QUALITY MANAGEMENT, ISPS, BRAND, RETAIL PRICES, COMMUNICATIONS TECHNOLOGY, INTELLECTUAL PROPERTY RIGHTS, COMMERCIAL ACTIVITY, AUDITS, BUSINESS CONTINUITY, INTERNATIONAL TELECOMMUNICATION, COMMUNICATION TECHNOLOGY, QUALITY OF SERVICE, TELECOMS OPERATORS, BUSINESS ENVIRONMENT, RESULT, BACKUP, FAIRS, SOFTWARE EXPORTS, MONOPOLY, CAPITAL MARKETS, REGULATORY FRAMEWORK, WEB, APPLICATION DEVELOPMENT, EQUIPMENT, TELECOMMUNICATIONS, SPREAD, VIDEO, CERTIFICATES, INTELLECTUAL PROPERTY, FOREIGN INVESTMENTS, PAYMENT CARD, INSTRUCTION, MOBILE PHONE, NICHE MARKETS, MARKET SHARE, TARGETS, INSTALLATION, SALES, BUSINESS OPPORTUNITIES, FOREIGN INVESTMENT, GRAPHICAL REPRESENTATION, DOWNSTREAM PRODUCT, TELEGRAPH, RESULTS, SOFTWARE DEVELOPMENT, INTERNATIONAL CONSULTANTS, PRODUCT DEVELOPMENT, COMPARATIVE ADVANTAGE, TECHNOLOGY PARK, COMPUTER SCIENCE, DATA CENTER, CERTIFICATION PROGRAMS, BUSINESS PROCESS OUTSOURCING, INDUSTRY ASSOCIATION, BUSINESSES, INFRASTRUCTURE DEVELOPMENT, SEARCH ENGINE, BRAND NAME, CPI, E-COMMERCE POLICY, MARKET SEGMENTS, SUPPLY CHAIN MANAGEMENT, EXTERNAL MARKET, POTENTIAL INVESTORS, INFORMATION SECURITY, IMAGE, BANDWIDTH, ECONOMIC GROWTH, GROSS DOMESTIC PRODUCT, CREDIT CARDS, DIGITIZATION, DOMESTIC MARKET, SITES, BUSINESS SECTORS, INTERNATIONAL STANDARDS, FEASIBILITY STUDY, LICENSES, SEARCH ENGINE OPTIMIZATION, E-TRANSACTION, ENABLING ENVIRONMENT, RELIABILITY, PROCUREMENT, INFORMATION SUPER HIGHWAY, INFORMATION SERVICES, MAINFRAME, ENGINEERS, EXPORT MARKET, BUSINESS PROMOTION, HUMAN RESOURCE DEVELOPMENT, BUSINESS ASSOCIATIONS, REGULATORY FRAMEWORKS, POLLUTION, SEARCH, GROWTH STRATEGY, VOICE OVER INTERNET PROTOCOL, EGOVERNANCE, DECISION MAKING, BACK OFFICE, SECURITY MANAGEMENT, E-GOVERNMENT, MARKET SEGMENT, BACKBONE, GLOBAL COMPETITIVENESS, MARKETING, ECONOMIC DEVELOPMENT, FINANCIAL MANAGEMENT, TELEPHONE, INTERNATIONAL COMPETITIVENESS, VSAT, ENGINEERING SERVICES, INFORMATION COMMUNICATION, CONTRACTUAL AGREEMENTS, COLLABORATION, ELECTRICITY, SOFTWARE INDUSTRY, POLICY ENVIRONMENT, DOMAIN, VOIP, BUSINESS SECTOR, CONNECTIVITY, MANUFACTURING, TRAINING INSTITUTES, BROADBAND CONNECTIVITY, GROWTH POTENTIAL, PRIVACY, BROADBAND, SECURITY STANDARDS, LOCALIZATION, BEST PRACTICES, DIGITAL BUSINESS, INTERNET SERVICE PROVIDERS, LICENSE, MANUFACTURING INDUSTRY, SOCIAL DEVELOPMENT, SUPPLY CHAIN, PRIVATE SECTOR, RURAL COMMUNITIES, EMPLOYMENT CREATION, CONTINUOUS MONITORING, HUMAN RESOURCES, INNOVATIONS, IT INFRASTRUCTURE, JOINT VENTURES, EXPORT EARNINGS, DEMAND ASSESSMENT, COMPETITIVE INVESTMENT, ISP, DATA TRANSFER, MARKET OPPORTUNITY, CERTIFICATION, TELECOM, BUSINESS PROCESS, LABOR FORCE, FINANCIAL SUPPORT, CAPACITY BUILDING, IMPLEMENTING AGENCY, RETAIL, ICT, HUMAN RESOURCE, SOFTWARE PRODUCT
Abstract

The objective of this study is to assist Bangladesh in becoming a viable player in the IT/ITES industry in five years by identifying the strategies, programs and investments needed in order for the country to leverage ICT for economic growth and competitiveness, as well as for social development by increasing gender equality and youth employment. Why is it important for Bangladesh to concentrate its efforts in developing the IT/ITES industry? First of all, industry development is aligned with many of the goals for Digital Bangladesh as described in the manifesto, including development of software exports, IT parks, youth employment, etc. Secondly, the global IT/ITES is too large to be ignored - leaving a significant untapped market for which many countries are competing. Beyond direct economic benefits, IT/ITES growth can generate large-scale employment. India and the Philippines are established competitors while China, Vietnam, Sri Lanka and Pakistan are emerging as new threats. To-date, the IT/ITES industry development activities in Bangladesh, while not without its successes, generally lacks widely accepted, centralized leadership or focus. This must change if Bangladesh is going to mount serious competition for an increase in market share.

Published
2009

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