Search

The complexity of performance evaluation and the insufficiency of objective measures to make informed performance decisions is an ongoing challenge. We suggest that extracting supportive information from social cues during supervisor–subordinate interactions can aid in navigating these complexities. The current study assesses how signals transmitted during supervisor–subordinate interactions play a crucial role in providing additional information for evaluations. We propose the 'signalling chain' concept based on signalling theory, which elaborates on the reciprocal exchange of signals between the sender and receiver, ultimately mitigating information asymmetry for both parties. We collected data from 253 matched supervisor–subordinate dyads to study the proposed relationships and analysed the data using structural equation modelling techniques. The findings show that the supervisor's signals of liking and relational fairness from interpersonal affect and interactional justice positively influence the subordinate's organizational commitment. The findings also suggest that subordinates reciprocate their obligation to the supervisor by being committed to the organization that counter‐signals involvement and identification to supervisors and aid in performance evaluation. We discuss the theoretical and practical implications of our study and offer future research directions. [ABSTRACT FROM AUTHOR]

Expatriates play a critical role in the long‐term success of global organizations; however, expatriate assignments are risky endeavors, and not all employees are keen on such opportunities. Thus, it is critical that we examine the antecedents of employee willingness to expatriate. In this first such meta‐analysis, we drew on data from 55 studies (published in English and Traditional Chinese), and identified 22 antecedents. Results indicate that education, self‐efficacy, prior international experience, language skills, cultural intelligence, extraversion, agreeableness, conscientiousness, emotional stability, openness to experience, the importance of assignment value, financial support and career support were positively related to employee willingness to expatriate. Some societal differences were identified. We then discuss implications and offer future research directions. [ABSTRACT FROM AUTHOR]

In this comprehensive summary, we take a critical look at the state of performance management systems in multinational enterprises, summarizing what we have learned to this point, and speculating on where the field should go. We specifically address four challenges (i) can performance really be managed? (ii) if so, how do we go about doing this? (iii) the need to balance consistency across locations with the need to accommodate unique realities of individual locations, and (iv) addressing the different employee profiles ‐ i.e., expatriates vs. host country nationals. In terms of what we have learned to this point, we believe that global organizations need to pay more attention to (i) performance context, (ii) ratee reactions, and (iii) rater motivation, as these are integral to successful performance management. On the other hand, they might re‐consider and re‐visit the amount of time and energy spent on factors such as (i) appraisal forms and (ii) rater training, as these may not be serving any useful purpose. We next discuss the unique challenges faced by multinational enterprises, including (i) the type of strategy a corporation might employ (Bartlett & Ghoshal, 1998), (ii) the different cultures of the nations where the organization operates (Hofstede et al., 2010), and (iii) managing the performance of expatriates (Toh & DeNisi, 2007). Looking ahead, we would like to remind multinational corporations (and all other corporations) that culture and context matter, but these must be addressed in concert with the need to treat all employees fairly and consistently. We conclude by proposing several research ideas, including the need to explore the potential role of host country nationals in the performance management process for multinational enterprises. [ABSTRACT FROM AUTHOR]

In recent times, leading information technology (IT) multinational enterprises claim to have abandoned many traditional features of their performance management systems (PMSs), including the bell curve. However, there is no published empirical study on how employees are perceiving the change. Using an inductive approach and an employee‐centric theoretical lens, we investigated employees' (n = 426) perceptions and satisfaction levels with the revamped PMS in three Indian IT services and business solutions multinational enterprises. Employees perceived the present purposes of PMS marginally more favorably than those in the past; however, the gap between the present and future aspirational perceived purposes of PMS was significantly much higher. Satisfaction levels with different dimensions of PMS and alignment of PMS with other human resource functions and leader‐member exchange were only modest. Employees mentioned goal setting and continuous feedback as the most positive features of the current PMSs, and transparency, 360° feedback, and adherence to timelines—as improvement areas. The results are indicative of a positive, but the only modest trend in employee satisfaction and perceptions. We discuss the implications of the findings for the employee‐centric theory and practice of PMS in the IT industry. [ABSTRACT FROM AUTHOR]

Customers play a significant role in motivating frontline employees. However, little research has examined the impact of employees' interactions with external beneficiaries in explaining service performance. In the present study, we borrowed from the job characteristics model and social exchange theory to build our model. Drawing on data from 889 frontline service employees and 2667 customers in the microfinance sector, our study demonstrated that supervisor support (an internal factor) and contact with beneficiaries (an external factor) influence employee service performance. We also investigated employee gratitude as an intervening mechanism through which supervisor support and beneficiary contact improve employee service performance. In addition, we found that employees' perception of the external prestige of their organization is a powerful force linking the above factors with service performance. Our findings advance the understanding of employee service performance, thus providing significant implications for research and practice. [ABSTRACT FROM AUTHOR]

As the global economy continues to fight the war for talent, talent management has increasingly become a critical function that must be addressed if corporations are to survive and thrive. In this connection, South Korea's (henceforth, Korea)'s transformation from a third‐world and under‐developed economy to a global powerhouse and an important mature emerging market has caught the attention of scholars in numerous fields. In this comprehensive review of talent management in Korea, we trace its evolution and address the following questions: what challenges does Korea face in attracting global talent? What are the main impacts of Korea's government policies and interventions in its macro talent management system? We develop a revised macro talent management framework and offer propositions. We conclude by offering specific suggestions for the state and policymakers toward attracting and retaining talent. [ABSTRACT FROM AUTHOR]

Based on theoretical frameworks of resource-based theory, dynamic capabilities, and behavioral perspective on human resource management, we developed a multidimensional construct of human resource ( HR) capabilities and tested its relationship with quality of patient care using a national sample of U.S. hospitals. The data on HR capabilities were collected from senior managers (421 individuals nested in 279 hospitals) representing both the administrative and clinical sides of the hospitals. The data on quality of patient care were gathered from two unique sources-patients of 207 hospitals who reported the data via the hospital Consumer Assessment of Healthcare Providers and Systems Survey, and 421 senior managers of 279 hospitals. Our analyses using structural equation modeling suggests that the positive relationship of HR capabilities with quality of patient care is mediated by proactive behaviors of health care workers. Implications of the study findings for research and practice are discussed. © 2016 Wiley Periodicals, Inc. [ABSTRACT FROM AUTHOR]

Previous research has established that relationships with authority figures and procedural justice perceptions are important in terms of the way in which employees react to organizational procedures that affect them. What is less clear are the reasons why exchange quality with authorities is related to perceptions of process fairness and the role of procedural justice climate in this process. Results indicate that individual-level perceptions of procedural justice, but not performance ratings, partially mediate the relationship between exchange quality and reactions to performance appraisals, and that procedural justice climate is positively related to perceptions of procedural justice and appraisal reactions. These results support a more relational than instrumental view of justice perceptions in organizational procedures bound by exchange quality with an authority figure. Our study suggests that it is essential for managers to actively monitor and manage employee perceptions of process fairness at the group and individual levels. © 2015 Wiley Periodicals, Inc. [ABSTRACT FROM AUTHOR]

It is well established that expatriates need support from host country nationals (HCNs) to successfully adjust in their new location, and subsequently perform well in their jobs. Drawing on a sample of 149 Indian nurses in the United Kingdom, this two‐phase study illustrates how expatriate‐HCN interactions unfold over time (two years). To do this, we draw upon social identity theory and show that effective expatriate‐HCN relationship building (i.e., perceived categorization and perceived values similarity) lead to HCN support and, subsequently, expatriate adjustment. Results confirmed that perceptions of categorization and value similarity significantly impacted HCN willingness to offer support. We also find that expatriate age, education level, and time spent in the host country significantly impact adjustment. We discuss theoretical and practical implications and offer suggestions for future research. [ABSTRACT FROM AUTHOR]

The article introduces the contents of this special issue on human resources management (HRM) in India, the rationale behind it, and developments in Indian HRM.

Numerous studies have found that supervisors rate women lower than men for similar levels of performance, suggesting that for female employees, performance alone may not be able to guarantee fair ratings. What is not clear is whether this disparity is a function of the gender composition of the supervisor-subordinate dyad or simply a case of male supervisor rating behavior. Based on data from supervisor-subordinate dyads in four organizations, we found that after controlling for performance, both male and female supervisors exhibit a positive bias toward subordinates of the same sex and rate members of the same gender higher. [ABSTRACT FROM AUTHOR]

Organizational sponsors of guest workers to the United States claim foreign‐born workers enhance productivity and innovation. Drawing upon a unique dataset of all organizational sponsors of guest workers in the United States from 1993 to 2008, we find a 10% increase in guest worker sponsorship is associated with a 2.2–3.1% increase in patenting within firms. Furthermore, we examine how organizational industry and country of origin are associated with the effects of guest worker sponsorship on organization‐level measures of innovation and productivity. Despite an overall within‐firm positive association between sponsorship and patenting, higher percentages of a firm's workers on visas are associated with lower patenting, but higher labor productivity. Firm‐level industry and country of origin heterogeneity is significantly related to the relationship between guest work sponsorship and both patent‐related and nonpatent investment in innovation such as research and development (R&D) expenditures. Semiconductor firms and universities spend more on R&D in conjunction with guest worker sponsorship, while semiconductor companies and hardware companies patent less. We discuss theoretical and human resource implications, and offer suggestions for future research. [ABSTRACT FROM AUTHOR]

This paper draws on the reflection theory of compensation (Thierry, H. (1998). 'Compensating work'. in P. J. D. Drenth, H. Thierry and C. J. de Wolff (eds), Handbook of Work and Organizational Psychology, 2nd edn, pp. 291–315, Psychology Press: Hove; Thierry, H. F. (2001). 'Job evaluation systems and pay grade structures: do they match', International Journal of Human Resource Management, 8, pp. 1313–1324) to examine the influence of individual merit‐based rewards on voluntary turnover via job satisfaction. It also tests the moderating effects of employees' gender, age and education level between merit‐based rewards and job satisfaction. Data were collected from 636 employees in Japan at three points in time over a 12‐month period. The findings show that merit‐based rewards have a direct, positive effect on job satisfaction and an indirect effect on voluntary turnover. The effect of merit‐based rewards on job satisfaction was moderated by gender and education, providing evidence that merit‐based rewards are more important for male and highly educated employees. Practical and theoretical implications are discussed. [ABSTRACT FROM AUTHOR]

In this study, we examine Chinese host country nationals' (HCNs') willingness to offer role information and social support to expatriates from the United States. Using data from 132 Chinese managers, we find that ethnocentrism, interpersonal affect, and guanxi significantly impact HCNs' willingness to offer help to expatriates. Furthermore, we find that the job level of the expatriate has a significant impact on HCNs' willingness to offer role information but not on willingness to offer social support. The results suggest that paying attention to the perceptions and reactions of HCNs toward expatriates is imperative for multinational companies if expatriates are to succeed on their assignments. ©2011 Wiley Periodicals, Inc. [ABSTRACT FROM AUTHOR]

We developed and tested a model of heterosexism in employment decisions based on the lack of fit model of discrimination and social psychological research on attitudes toward gay men and lesbians. Results were supportive of both perspectives in that job candidates' sexual orientation, gender, and job gender type interacted with raters' gender and exposure to diversity training to predict ratings of candidate hirability. Consistent with prior attitudinal research, male raters tended to perceive gay male applicants as least suitable for employment. Finally, raters' attitudes toward gay men and lesbians, beliefs about the employability of gay men and lesbians, and social dominance orientation were differentially related to suitability and hirability ratings. The theoretical and practical implications of these results are discussed. [ABSTRACT FROM AUTHOR]

A preface to the book review section of the March 2004 issue of "Human Resource Management" is presented.

The article discusses several book reviews published in the issue, including "At Home and Abroad," by Francine D. Blau and Lawrence M. Kahn and "Teams That Lead: A Matter of Market Strategy, Leadership Skills, and Executive Strength," by Theresa J. B. Kline.

The article presents author's views on organizational leadership. The author has taught many seminars on leadership to all levels of executives from a wide array of organizations. In the December 1, 2002 issue of the journal of "Human Resource Management," authors present three timely reviews on the subject of leadership. The first book, "Meeting the Ethical Challenges of Leadership," is very timely and addresses the issue of ethics in corporate leadership. Companies need ethical leaders who can lead the organization and its people in the right direction. The second book "Grow Your Own Leaders: How to Identify, Develop, and Retain Leadership Talent," addresses the issue of leadership from a slightly different perspective, the ability of organizations to grow their own talent, rather than look outward every time a leadership position opens up. The third and last book "Developing Potential Across a Full Range of Leadership," addresses the key issue of a full range of leadership. In current times, it is perhaps appropriate that they emphasize the need for complete leaders.

Interpersonal affect has been found, in prior laboratory research, to be related to ratings of job performance. Such findings have been taken to mean that affect creates bias in ratings. The present study was conducted to determine if this relationship would hold up in a field setting. The present study was also designed to examine how structured diary-keeping, and the nature of the appraisal instrument, might be related to affect-appraisal relationships. The results for 85 raters, and 404 ratees, suggested that affect was significantly related to all ratings, but more strongly related to trait-like ratings than task/outcome-like ratings, and that having raters keep performance diaries actually increased the strength of the relationship between affect and ratings. We concluded that affect may not be a biasing influence on ratings, but may be a result of better subordinate performance. Results from an analysis of the diary content supported this conclusion. Implications for the role of affect on ratings and the nature of the relationship between past performance and interpersonal affect in field settings are discussed. [ABSTRACT FROM AUTHOR]