1. Exploring patient satisfaction with hospital foodservice: ASwedish study using the Acute Care Hospital FoodservicePatient Satisfaction Questionnaire
- Author
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Rapo, Sofia, Mattsson Sydner, Ylva, Kautto, Ethel, Hörnell, Agneta, Rapo, Sofia, Mattsson Sydner, Ylva, Kautto, Ethel, and Hörnell, Agneta
- Abstract
Aim:The aim of this study was to explore patient satisfaction with hospitalfoodservice in the Swedish setting, using a validated instrument, adding thiscontext to the existing body of research. Methods:The study was carried out at three hospitals employing cyclicmenus and conventional cook-serve foodservice systems with centralised trayassemblies and hot-trolley distributions to the wards for service. Patient satis-faction was explored using a translated version of the validated Acute CareHospital Foodservice Patient Satisfaction Questionnaire. Groups were com-pared with Mann-WhitneyU-test and Kruskal Wallis test with a set signifi-cance level ofP< .05. Results:Questionnaires from 439 patients were included in the analysis. Themajority (80%) reported an overall satisfaction of“good”or“very good.”Questionsrelated to Staff and Service received mostly the highest possible ratings, while ques-tions related to Food Quality and Meal Size had slightly lower ratings and highervariation. Comparisons between groups showed that differences were small evenwhen statistically significant. Low appetite and a long hospital stay had an adverseeffect on overall satisfaction and food quality-related questions. Men and youngerpatients reported more often beinghungry after and between meals. Conclusions:Hospital foodservice faces the challenge of catering to multiplepatient needs. Monitoring patient satisfaction is crucial to ensure thatfoodservice operations remain evidence based. The Acute Care HospitalFoodservice Patient Satisfaction Questionnaire provided a general overviewthat indicated foodservice areas with potential for improvement, althoughpatient satisfaction overall was high. However, patient satisfaction is a complexmeasure and reflexivity is required when interpreting empirical results.
- Published
- 2021
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