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During the COVID‐19 pandemic, it is important for people to engage in prosocial behaviours to support one another. The aim of this research is to answer a key question: in a social crisis, what motivates Americans to help others? Guided by research on appraisal theories and ecosystem theory, we examined the role of compassionate goals and prosocial emotions in promoting prosocial behaviours towards either out‐group or in‐group members. Study 1 (N = 943) was conducted in February 2020, before the widespread transmission of COVID‐19 began in the United States. Results show that people with high compassionate goals are more likely to experience sympathy, which in turn makes them more willing to help people suffering from COVID‐19 in China. Study 2 (N = 1,009) was conducted with a nationally representative sample after COVID‐19 became more prevalent in the United States. Although people with high compassionate goals still experience more sympathy and solidarity, sympathy does not predict donation intention. Instead, solidarity mediates the relationship between compassionate goals and donation intention. Please refer to the Supplementary Material section to find this article's Community and Social Impact Statement.

Construal-level theory suggests that high-level abstract features weigh more in people's decision-making at farther distance, while low-level concrete features weigh more at closer distance. Based on this, we propose that psychological distance will influence the effect of risk versus efficacy framing on climate change engagement. In particular, risk perception related to the end-state expectancy of climate change mitigation should influence people's climate change engagement at farther distance. In contrast, efficacy perception related to the perceived feasibility of attaining end-state goals should influence engagement at closer distance. Results from an experimental survey based on a national sample that is both demographically and geographically representative (N = 1,282) supported our proposition. At closer spatial distance, perceived efficacy boosted by efficacy framing increased participants' intention to perform climate mitigation behaviors. In contrast, at farther distance, risk framing increased behavioral intention through heightened risk perception. Based on these findings, we suggest that when communicating distant and abstract risks, highlighting their disastrous impacts may better motivate action. In contrast, when communicating impending and concrete risks, stressing the feasibility of action may have stronger motivational potential.

To test a possible boundary condition for the risk information seeking and processing (RISP) model, this study experimentally manipulates risk perception related to the 2014 Ebola outbreak in a nationally representative sample. Multiple-group structural equation modeling results indicate that psychological distance was negatively related to systematic processing in the high-risk condition. In the low-risk condition, psychological distance was positively related to heuristic processing; negative attitude toward media coverage dampened people's need for information, which subsequently influenced information processing. Risk perception elicited more fear, which led to greater information insufficiency and more heuristic processing in the low-risk condition. In contrast, sadness was consistently related to information processing in both conditions. Model fit statistics also show that the RISP model provides a better fit to data when risk perception is elevated. Further, this study contributes to our understanding of the role of discrete emotions in motivating information processing.