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This study attempts to understand the factors that influence clinician resistance to the implementation of health information technology in a mandatory setting. A survey study was conducted with 202 clinicians regarding their perceptions of the implementation of electronic medication management systems (eMMS) in an Australian hospital. The data was collected during the initial roll-out of eMMS for model validation and quantitative analysis. The overall results indicated that performance expectancy, switching costs, and facilitating conditions are direct predictors of clinician resistance, whereas effort expectancy and social influence showed indirect effects on clinician resistance through performance expectancy or switching costs. The study is among the first study that investigates passive clinician resistance to the implementation of health information technology in a health organisation. This study also focused on opposition behaviour among under-examined degrees of resistance. This study provides some insights to the hospital management on how to mitigate clinician resistance in the implementation of health information technology. Other types of clinician resistance, such as postponement and rejection, are not examined in this study. Future research on postponement behaviour and rejection behaviour is needed to have a more comprehensive view of clinician resistance. [ABSTRACT FROM AUTHOR]

Health information technology (HIT) can improve the quality of healthcare, but improvements are likely to be hindered if physicians and nurses resist HIT. In response, this study investigates the antecedents of the perceived threats to HIT and user resistance by examining the organisational factors, the personal traits of users, HIT-related factors, and the factors related to the interaction between physicians, nurses, and the organisation. By building on an in-depth case study of a public hospital, the study develops a conceptual model. The main findings of the study suggest that perceived dissatisfaction and loss of professional autonomy are the main perceived threats of HIT for physicians and nurses. Furthermore, five factors that influence these perceptions are identified, and they include related knowledge, management support, user involvement, system performance, and social influences. The study will ensure a better understanding of the phenomenon, as it will contribute to identifying the core reasons for resistance. [ABSTRACT FROM AUTHOR]

The study makes use of the photo-hosting site, namely Flickr, for students to upload screenshots to demonstrate computer software problems and troubleshooting software. By creating non-text stickers and text-based annotations above the screenshots, students are able to help one another to diagnose and solve problems with greater certainty. In addition to applying the technology acceptance model, three factors from the user resistance perspective, namely, user resistance, peer opinion, and self-efficacy for change, were chosen as the basis for the research model. Based on data collected from 399 students, the results indicated that students’ resistance had a negative and direct effect on their behavioral intention. Both peer opinions and students’ self-efficacy for change had negative and direct effects on their resistance, which positively and indirectly influenced behavioral intention. User resistance could be significantly improved by promoting positive peer opinions or enhancing students’ self-efficacy for change. [ABSTRACT FROM AUTHOR]

The aim of this article is to examine individual, corporate and technology-related factors that shape user resistance in business intelligence systems (BIS) post-acceptance usage behaviour. The author develops a conceptual framework and a series of propositions, grounded on previous studies of user resistance to information systems (IS) and post-acceptance usage. The framework proposes that three individual-level variables (loss of power, change in decision-making approach, change of job or job skills), four corporate-level variables (information culture, communication, user training, service quality) and a technology-related variable (system issues) can be attributed to fuel user resistance towards BIS post-acceptance usage stages. A series of propositions is offered that aims to stimulate empirical research in this topical subject. Despite wide acknowledgement of the importance of user resistance for IS implementation success, this area has been under-researched in the field of BIS. This article draws insights from theoretical and empirical studies to shed some light on this area. A framework is presented which transcends previous works on user resistance to IS by looking at the context of BIS use within the voluntary use environment. [ABSTRACT FROM PUBLISHER]

This article examines the attitudes that can cause users to resist information system implementations using an established theory from social and cognitive psychology: the Elaboration Likelihood Model. It is argued that users who do not think deeply about systems represent a key blockage and that their attitudes are based largely on heuristics and peripheral influences. The results of a wide-ranging study are presented in which 28 heuristics and peripheral influences that commonly affect user attitudes are identified. [ABSTRACT FROM PUBLISHER]

Use of job-provided or personally owned smartphones at work and at home, henceforth office-home smartphone (OHS), has created a "new open door policy," portending many changes for employees and organizations. We examine the unique attributes of OHS use, such as flexibility, productivity, and work overload, along with the impact of these attributes on work-to-life conflict and other work-related outcomes. The findings of this study show that an increased work overload due to OHS use results in greater work-to-life conflict, which creates job stress and user resistance to OHS; however, productivity gained due to OHS use can reduce work overload. Our findings indicate that business organizations can minimize negative effects of OHS by promoting an organizational culture that supports segmentation of work and attempts to minimize work-to-life conflict and its consequences. Results also provide guidance to scholars seeking a comprehensive research model on the use of smartphones traversing work and home. [ABSTRACT FROM AUTHOR]

This paper reports a 2-month longitudinal study on a mandatory Short Message Service-based student response system that enabled students to take classroom quizzes using their mobile phones to register responses. students' perceptions on usefulness and their attitude toward the system were measured twice: once before they used the system and again after they used the system for a period of 2 months. The data showed students' attitude and perceived usefulness were higher before their exposure to the system. To understand students' resistance and intention to discontinue using the system, we developed an integrative model based on the IT continuance model and the resistance literature. The results, gathered via a survey and open-ended questions, showed a nuanced view of student perceptions and evaluations of a mandatory system that can significantly contribute to research and practice. [ABSTRACT FROM AUTHOR]

The article discusses the issue of user resistance in the implementation of enterprise systems (ES) through psychological contract theory. It mentions that ES refer to commercial software packages that integrate business processes and transaction data in an organization. It says that user resistance is an opposition to a system implementation. It cites several determinants that affect psychological contract and level of user resistance including uncertainty, technical problems and training.

This case examines the failed implementation of an electronic workflow system at a very successful, medium-sized company in South Korea. The CEO of the company approved and supported the system, invested substantial resources in its development and implementation, and mandated that the entire organization adopt and use the system. However, the importance of status, position and the importance of the tojang stamp were factors that the workflow system did not account for and were "lost" when the workflow system was introduced As a result, the employees of the company were steadfast in their refusal to use the system as designed The purpose of this study is to investigate several explanatory frameworks that may shed light on the reasons for the failure of this implementation. After a review of the relevant literature and the presentation of the case, we discuss how culture has a persistent impact on information technology (IT) implementation, and how this may impede organizational change. This research will add to a small but growing body of literature on the importance of national culture in IT implementation decisions. Culture, Organizational Dynamics and Workflow Implementation: The Case of a Failed Implementation. [ABSTRACT FROM AUTHOR]