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Talent management (TM) can contribute to improving sustainable business performance in the face of a competitive and socially responsible environment. The use of TM to improve tourism staff skills and motivation is contentious, given such jobs are seen as routine and low-paid. Indeed, the precise processes through which TM techniques support sustained performance outcomes in tourism enterprises requires examination. This paper provides empirical evidence for the impact of TM practices on sustainable organizational performance (SOP). This effect of TM on performance is mediated by green intellectual capital (GIC). The moderating role of green servant leadership (GSL) on the link between GIC and SOP is also examined. PLS-SEM was employed to analyze 327 responses collected from travel agencies employees in Egypt. The results reveal that as expected, TM practices have significant effects on GIC, which in turn significantly impacts SOP. The mediating role of GIC on the relationship between TM practices (apart from talent retention) and SOP is supported. However, the moderating role of GSL is not confirmed. These results demonstrate the importance of an inclusive approach to developing staff, leading to intellectual capital and improved organizational sustainability. The study highlights the importance of strategic workforce planning and succession management. [ABSTRACT FROM AUTHOR]

This research examines the association between intelligent customer experience (ICE) and behavioral brand loyalty through three connected constructs (i.e., customers' satisfaction, brand trust, and brand attachment). A quantitative method was applied by conducting a questionnaire administered face-to-face to 302 French consumers who have used intelligent technologies during their shopping experiences. Employing PLS-SEM, the findings revealed that intelligent customer experience positively affects customer satisfaction and brand trust, which in turn positively impacts brand attachment. Additionally, the three dimensions of brand loyalty are all positively influenced by attachment to the brand. Theoretical and managerial implications, limitations and directions for further work are provided. [ABSTRACT FROM AUTHOR]

Although the customer experience-satisfaction nexus is a highly developed body of work in the wider literature, this link has scarcely been explored in health tourism. Accordingly, this paper aims to assess the dimensions of health services experiences leading to tourists' satisfaction and the moderating role of trust and emotions in the link between satisfaction and destination loyalty. A PLS-SEM is employed to analyze data from a sample of 225 health tourists in Egypt. The results show that health tourism experiences dimensions significantly affect tourists' satisfaction, which in turn positively impacts their loyalty. Additionally, destination trust and emotions moderate the connection between satisfaction and loyalty. Theoretical contributions arise for scholars and practical ramifications are presented for service providers and stakeholders in the Egyptian health tourism scene. [ABSTRACT FROM AUTHOR]

This study sought to propose an extended model of the theory of planned behavior (TPB), incorporating further major constructs in tourism marketing (i.e. travel motivation, eWOM, destination image, and destination familiarity) to predict tourists' intention to revisit Egypt. Data were collected using a survey. Responses of 302 visitors to the preferable destinations in Egypt have been analyzed and hypotheses were assessed by employing structural equation modeling (PLS-SEM). The findings demonstrate that the extended model has a sturdy illustrative power to well understand travelers' revisit intention. Besides the core TPB constructs, the added variables indeed exert a significant influence on tourists' revisit intention. Further, a mediating role of attitude, subjective norms and perceived behavioral control has existed. Academic contributions, practical implications and directions of future research are argued. [ABSTRACT FROM AUTHOR]

This study aims to determine how festivalscape components (i.e., the festival program, staff, information, and atmosphere) affect the positive and negative emotions of festivalgoers. It also examines the impact of visitors' emotions on their satisfaction. Moreover, it explores the influence of participants' satisfaction on their behavioral intention. To test the research hypotheses, a quantitative approach, with a sample of 300 Tunisian who have attended the International Festival of Carthage, was conducted. The analytical packages (exploratory and confirmatory factor analyses) confirmed most of the research hypotheses. The empirical results indicated that the festival information, program, atmosphere and staff are crucial predictors of festivalgoers' emotions. Furthermore, positive and negative emotions seem to predict satisfaction, which in turn is a determinant of tourists' behavior and also influences their intention to revisit and recommend the festival to others. Theoretical and managerial contributions, limitations, and further research directions are given. [ABSTRACT FROM AUTHOR]

The current work seeks to unveil the essential drivers and consequences of customer delight in the hotel sector. A qualitative approach was employed by conducting an interview to gather data from guests staying in luxurious hotels in Agadir, Morocco, who originated from different countries. Employing thematic analysis, the findings indicated that there are two main drivers of customer delight which are interpersonal factors (i.e. friendliness, problem resolution, employee empathy, professionalism, needs fulfilment, and efficiency) and non-interpersonal factors (i.e. destination attributes and cleanliness). The results also indicated that customer delight leads to behavioural and affective loyalty. This research holds various contributions to both academic and professional. Limitations and avenues for further research are also outlined. [ABSTRACT FROM AUTHOR]

Employee engagement (EE) is a relatively recent concept, with revealed organizational interests, yet, little is studied about its antecedents and consequences in the tourism field. This paper investigates the main drivers of EE in Egyptian travel agents and explores its influences on their performance. Using a questionnaire, the collected data were analysed by structural equation modelling. The findings indicated that work environment, rewarding and recognition, learning and development and leadership are the key drivers of EE, which has a significant relationship with travel agents' performance. This study provides valuable contributions for tourism authorities in Egypt by providing insight into how EE is predicted. It also adds to the few studies that have explored EE in the tourism industry. [ABSTRACT FROM AUTHOR]

Pro-poor tourism (PPT) improves the livelihoods of local communities in developing countries including Egypt. Fayoum, one of the poorest Egyptian governorates, has a variety of attractions, which can generate tremendous economic opportunities for local people. This paper aims to determine the barriers to (PPT) development in Fayoum and to examine how positive impacts can be improved. Quantitative approach is used to achieve the aims of the study. Questionnaire forms were collected from employees in governmental tourism industry and local people in Fayoum. The main findings of the study are as follows: there are several barriers to (PPT) development in Fayoum's protected areas, and the development of (PPT) in protected areas is positively affecting the livelihoods of local people in Fayoum. [ABSTRACT FROM AUTHOR]