1. Training Student Workers for Cross-Departmental Success in an Academic Library: A New Model.
- Author
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Becker-Redd, Kindra, Lee, Kirsten, and Skelton, Caroline
- Subjects
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ACADEMIC library administration , *EMPLOYEE participation in library administration , *PUBLIC libraries , *STUDENT library assistants , *TRAINING of library employees - Abstract
Many academic libraries rely on a student workforce for everyday operations, interacting with patrons, and assistance with larger projects. Training these students for such multifaceted and customer-service-focused positions can be a challenge. This article traces an overhaul of training procedures made during the transition to a centralized, services desk workflow. All aspects of training a large student workforce, from planning and presentation to assessment, are outlined. Interactive group sessions and peer-to-peer reinforcement of procedures have proven to be most effective in training student workers for varied roles in an academic library. [ABSTRACT FROM PUBLISHER]
- Published
- 2018
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