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The changes brought about by the COVID-19 pandemic have resuscitated different mindsets in people. While much attention has been focused on the effect on health and the economic system, the study diverted attention to the disrupted social life and psychological trauma caused by the pandemic. This qualitative study explored people's experiences during the COVID-19 pandemic and how they will be leveraged to promote social service delivery through social work intervention in the post-pandemic era. The data were collected through phone interviews involving 12 participants, comprising both social workers and nonsocial workers within the Southeast geopolitical zone. The generated data were analyzed thematically and arranged in quotes. The study found that the pandemic has both positive and negative implications for the social and psychological well-being of people. However, there was no effective engagement of social workers' intervention amidst the need for social service during the pandemic. As a result, the level of preparedness of social workers for effective social service delivery in the post-pandemic era is not adequate. However, the finding reveals prospects for social work in Nigeria. The study suggests a swift government response, which will involve revitalizing the social work profession in Nigeria to enhance social service delivery. Also, social work, especially in the health care setting, should leverage this to make its voice heard in society through enhanced education and practice. However, future research should consider exploring new perspectives in social work education and practice based on the experience of COVID-19 to ensure better social service delivery. [ABSTRACT FROM AUTHOR]

To gain insight into current use of social-media platforms in human services delivery, we systematically surveyed 172 social-service workers from six agencies in a Midwest US city to gather data about social-media usage among social-service providers, potential challenges and benefits of using social media, and whether a social-media-based informatics platform could be valuable. Quantitative analyses showed that approximately half of participants have used social media to collect client-related information; nearly one-quarter indicated "often" or "nearly daily" use. Adjusting for the effects of worker characteristics, social-media use was associated with the type of agency involved and with increased tenure in social services. Adjusted results also showed that participants' comfort with using the potential application was greater in those agencies substantially involved with investigative/legal work. However, trust in the information collected by the potential application was a stronger, independent predictor of comfort using the tool. Qualitative analyses identified numerous challenges and ethical concerns, and positive and negative aspects of a social-media-based informatics platform. If the platform is to be created, work must be done carefully, fully considering ethical issues rightly raised by social service workers, existing agency policies, and professional standards. Future research should investigate ways to negotiate these complex challenges. [ABSTRACT FROM AUTHOR]

Although its theoretical and methodological applications have been discussed since the 1970s, the theoretical framework of the four basic systems of practice has not been widely used to analyze or explain critical real-world social work practice problems. This qualitative study adopted and advanced the four basic systems of practice framework to analyze the current status and future directions of trauma-informed social work service among COVID-19-affected communities in Wuhan, China. Fourteen frontline social workers who directly served COVID-19 survivors were recruited and completed semi-structured interviews. The analysis revealed that COVID-19 survivors experienced physical and psychological posttraumatic stress from their infection and, after recovery, trauma from discrimination in their communities and on the job market. Interviewed social workers reported a lack of power and skills to provide efficient and adequate services. The roles of the acting parties in the action systems were also identified. Building on these findings, this article proposes several key objectives in the target systems that could contribute to the develop future trauma-informed systems of social service practice. [ABSTRACT FROM AUTHOR]

This study analyzed fundraising efficiencies within the South African nonprofit social services sector. Employing an electronic questionnaire, this quantitative study used a national database of social service organizations as its sample. A secondary data analysis of the organizations' audited annual financial statements was conducted. Fundraising-related financial data was in most cases inaccurate which limited amore extensive interrogation of fundraising indicators. The findings revealed inadequate fundraising management with limited or no fundraising monitoring and evaluation procedures. Better informed fundraising leadership was needed to alleviate organizations' reliance on state funding, which in itself was also found to be problematic. [ABSTRACT FROM AUTHOR]