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Artificial intelligence (AI) has emerged as an innovative technology with the potential to revolutionize various industries including libraries and information science. Academic libraries are increasingly adopting artificial intelligence (AI) to enhance services, improve efficiency, and enhance user experience. This study utilizes a bibliometric approach to comprehensively analyze current research on AI in academic libraries (AI in ALs). This study employed bibliometric indicators to identify key trends, patterns, and research gaps in the existing literature. A comprehensive dataset of 373 research papers on AI in ALs published between 2002 and 2022 was collected and analyzed using the Scopus database. Various bibliometric tools, such as Biblioshiny, VOSviewer, and BibExcel, have enhanced this analysis. The findings of this study provide important insights. By 2022, there were 64 publications, constituting 17.16% of the total corpus, accompanied by 65 citations. In contrast, 2019 witnessed only 33 publications yet accumulated a substantial number of citations, amounting to 294, representing 8.85% of the overall citations. Conference papers exhibited the highest frequency among different publication types, with 165 publications, whereas journal articles had the highest citation count, accumulating 217 citations. Geographically, China emerged as the leading contributor with 119 publications, and Wuhan University stood out as the most prominent affiliation. Notably, the "Lecture Notes in Computer Science" series emerged as the most prolific source title, publishing 15 articles, of which eight were cited. The authors Wang J., Wang C., and Wang X. from China demonstrated significant contributions, consistently publishing four papers annually from 2010 to 2022. [ABSTRACT FROM AUTHOR]

This study examines through a systematic review, the reference services rendered in academic libraries using artificial intelligence (AI) and by collecting data through environmental scanning. The objective of this systematic literature review is to provide a synthesis of empirical studies exploring the application of artificial intelligence for reference services in academic libraries. Data were collected from Web of Science, Scopus, and LISA databases. Following the rigorous/established selection process, a total of thirty five articles were finally selected, reviewed and analyzed. Thirty five papers were identified, analyzed and summarized on the subject relating to the application of AI and the methods which are most often used. The findings demonstrate that university libraries in Canada and China are leading in the deployment of AI for reference services. The AI techniques used mostly in the scanned university libraries are self-directed learning and natural language processing techniques; while the challenges of using AI for reference services are the problem of quality intelligence, linguistic style, privacy, a threat to intellectual freedom, bias, and cost; inadequate experts, poor network, poor training and lack of innovation, and limited knowledge about the technology. The study indicates university libraries take into account implementing AI for reference services. [ABSTRACT FROM AUTHOR]