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Our existing knowledge of business process reengineering (BPR) is mainly derived from the experiences of private sector organizations, which have fundamentally different characteristics from public organizations. This paper represents a first step in understanding how BPR may be different in public organizations. Drawing on the public administration literature, it examines the differences between public and private organizations and their implications for BPR. Following that, it examines the BPR experience of a large public organization through an intensive case study. The case analysis shows that while there are similarities in the BPR experiences of public and private organizations, there are also notable differences. In this specific case, there were social and political pressures to reengineer, press publicity to promote BPR, a reengineering team comprised mainly of neutral staff, performance benchmarks adapted from the private sector, high-level approval for redesigned processes, and a pilot site implementation to secure further funding. It concludes with lessons learned for implementing BPR in public organizations. [ABSTRACT FROM AUTHOR]

The article focuses on the concept of disruptive innovation. It mentions that the incumbent disruption must choose between its existing markets or risking its advantage on new technologies and new business models. It focuses on disruptive concepts in separate business units or corporate incubators by acquiring upstart disruptors.

Information and communication technology provides design options for the creation of economic value. The impact of technology on the design of business models is analyzed. In the business model virtual community, the members of the community contribute to the creation of economic value. The business model virtual community is analyzed with respect to the functions of the community and the role of community members in the business model. Communities are considered from a sociological and an economic perspective, and the design of interactive platforms and of novel services is discussed, with emphasis on peer-to-peer infrastructures for the creation of economic value. [ABSTRACT FROM AUTHOR]

Highlights the significance of information technology. Growth of the underlying technology inside the information technology industry; How the technology will create `augmented reality'; Issues for businesses.