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Mobile phone service servers crucial role in today’s business and improving this service is without doubt a topic attracting high concerns from service providers. Thus, a study about mobile user satisfaction is constantly needed to help service providers have appropriate strategies in their business, particularly in the context of the high competition in the telecommunication market in today’s world. Based on Serveperf’s theoretical model and adjusted measurement scales, this study employed secondary data collected from official reports in the telecommunication industry and primary data, which were collected from 230 mobile phone service users. These input data were analyzed by descriptive statistics and factor analysis methods to determine factors impacting the satisfaction of mobile service users in Tien Giang Province. Results show that convenience, customer service, and cost have significant impacts on mobile service user satisfaction. Some solutions to the service providers in Tien Giang Province aiming at enhancing customer sastisfaction are suggested in line with the empirical findings of this study.

Các nghiên cứu hiện nay đang tranh luận rằng công bố thông tin trách nhiệm xã hội của doanh nghiệp (Corporate Social Responsibility Disclosure - CSRD) có thực sự hữu ích cho doanh nghiệp hay chỉ đơn thuần là công cụ tư lợi của nhà quản lý. Để làm rõ quan điểm này, tác giả phân tích liệu CSRD có làm giảm sự Bất Cân Xứng Thông Tin (BCXTT) nảy sinh giữa hai bên ủy quyền và đại diện. Dựa trên bộ Tiêu chí GRI (Global Sustainability Standards Board, 2016), tác giả dùng phương pháp phân tích nội dung để xây dựng chỉ số đo lường mức độ CSRD của các doanh nghiệp niêm yết. Mẫu nghiên cứu gồm 75 công ty thuộc nhóm ngành công nghiệp, niêm yết trên hai Sở giao dịch chứng khoán ở Việt Nam trong giai đoạn 2014 - 2019. Để tăng tính vững, tác giả sử dụng ước lượng mô men tổng quát (GMM) và một số kiểm định liên quan. Các phát hiện cho thấy CSRD làm giảm thiểu BCXTT nảy sinh từ vấn đề đại diện trong công ty niêm yết. Hàm ý rằng việc đầu tư vào CSRD có thể giúp công ty giải quyết tình trạng BCXTT và thông qua đó giảm chi phí đại diện.

This study investigated undergraduate students’ perception and dishonesty behaviors, by which academic integrity was evaluated in thecontext of Vietnam. The study was conducted with a survey of 208 undergraduate students from year 1 to year 4 in a faculty of a university in Southern Vietnam. Descriptive statistic data was used to present students’ perception ofthe academic environment, academic integrity and dishonesty behaviors. Kendall’s Tau, Sommer’s and Goodmann & Kruskal’s gamma were used to test the relationship of the academic environment, demographic factors, student’s perception and behaviors in terms of academic integrity. The students reported that dishonesty behaviors were serious, although regulations on academic integrity weresaid to be strict. Results showed that academic dishonesty behaviors of undergraduate students wereassociated with their low perception ofthese behaviors. The university should pay more attention to improve the academic environment in terms of integrity.

This study aims to identify factors affecting competitiveness of Ben Tre’s tourism businesses in association with specific economic, social and natural conditions of the locality. By combining both qualitative and quantitative approaches, the researcher conducts a survey of 359 respondents who are directors, deputy directors or authorized directors in charge of leading, managing and running a tourism business. The participants also have great working experience and understand the business situation of their enterprises. The results show that there are 8 factors affecting the competitive capabilities of tourism businesses in Ben Tre and that the degree of influence of each factor on their competitiveness is different. These factors include human resources, product quality, environmental conditions of the destinations, price competition, organizational and management capabilities, marketing capability, brand name and social responsibility. The study has tested models as well as scales of the above influential factors and the findings are satisfactory and reliable. The study also recommends some specific solutions to help enhance the competitive capabilities and ensure the sustainable development for tourism businesses in Ben Tre in the coming time.

This study aims to identify the relationship between the factors affecting staff loyalty and commitment of companies in Ben Tre province. A mixed method of qualitative and quantitative is used to survey 349 employees working in companies in Ben Tre province. The study helps administrators to understand the relationship between staff loyalty and commitment as well as their behaviors and expectations of the companies. Based on the findings, administrators can plan to develop human resources better, work out possible solutions to enhance the attachment and loyalty of different groups of staff to companies within their limited resources, and create competitive advantages of human resources in a severe and fast changing environment.

The study used a co-integration method (Fully Modified OLS and Dynamic Panel OLS) to assess the long-run impact of public investment on private investment and economic growth, using data from 22 economic industries over a 27-year period (1990-2016). We have obtained strongly consistent evidence of the positive effect of private and public investment on industrial GDP in Vietnam. We find that public investment not only helps spur private investment, but also boosts GDP in the long run. This evidence is important in deciding whether to maintain the investment from the public sector. Nonetheless, there is some evidence suggesting that the investment from state-owned enterprise is not as efficient as the public investment in infrastructure. However, the investment from state-owned enterprise combined with public investment tends to decline effects on GDP, thus calling for the further restructuring of the state-owned enterprises in Vietnam.