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The society is suffering from various health-related issues due to many reasons. Due to advancements in automation, people are becoming lazy day by day, and the participation in physical activities is less. Due to this, people are joining gym for maintaining their health. The number of fitness industries is increasing worldwide day by day. So, there is a competition going on in various fitness industries across the world. In this paper, assessment of the quality of various fitness centers of Jodhpur city has been done. Both descriptive and inferential statistical analysis has been performed. SERVQUAL is utilized to measure the quality of service measures.

The number of gymnasiums is increasing day by day in India due to the laziness of people and advancements in automation industries. Indian Gyms are expanding their facilities in terms of the increasing number of equipments, improved quality of service (QoS), customer satisfaction etc. The expected and perceived QoS has been compared in this paper. The gap analysis has been performed using the SERVQUAL questionnaire in terms of ‘Responsiveness’ as well as ‘Tangibility’. It means ‘Actual Service Performance’, ‘Promptness’, ‘Always be willing to help’ and ‘Respond to the Customers’ got to be focused upon.