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Is collective agency important for information security management? Drawing on social cognitive theory, this paper proposes four efficacy-shaping factors as antecedents of workgroup collective efficacy and examines its influence on workgroup information security effectiveness. For empirical analysis, a structural model is proposed with theoretical support. 306 individual responses were collected from 33 branch offices of a law enforcement organization in South Korea. Our results support the focal hypotheses that workgroup collective efficacy has significant positive relationships with its antecedents as well as workgroup information security effectiveness. This indicates that the exercise of collective agency is important in enhancing information security effectiveness in organizations. Further theoretical and practical implications will be discussed. [ABSTRACT FROM AUTHOR]

Tourists deal with two intrinsic, uncertainty-driven attributes of travel, tourist worries and novelty seeking, that simultaneously affect their transaction and travel experience satisfaction. Rapid technological advances coupled with uncertainties caused by momentous events such as COVID-19 highlight the increasing significance of smart technologies in the tourism industry. This study explores the relationships between novelty and worries and travel satisfaction, as well as examines how tourists enhance their quality of trips with the use of smart tourism technologies. We find the tourists' novelty seeking would enhance the trip experience, leading to overall travel satisfaction. In contrast, tourist worries, particularly in trip planning, would negatively affect tourists' transaction satisfaction, which in turn impacts the overall travel experience satisfaction. As a moderator in its ambidextrous role, smart tourism technologies help tourists to develop a sense of novelty when planning and visiting a destination and mitigate the worries emanated from the uncertainty of transaction made during the pre-trip planning. Insights and implications of such findings are discussed for both theory and practice. [ABSTRACT FROM AUTHOR]

This study aims to investigate the factors that influence consumers' electronic word-of-mouth (EWOM) revision behaviors and repurchase in the e-commerce context. As an overarching theory, service recovery theory is consulted and important variables, including perceived justice, service failure severity, service recovery expectation and service recovery satisfaction, are discussed to develop focal hypotheses. For the empirical testing of the proposed hypotheses, the structural equation model and measurements were designed based on relevant literature. A survey was conducted in South Korea to validate the research model. The findings illustrate that perceived justice, service failure severity and service recovery expectation significantly influence service recovery satisfaction. And it leads to intention to revise EWOM and repurchase intention. The moderating role of perceived revision request was also found in the analysis. Based on the findings, several theoretical contributions and managerial implications are discussed. [ABSTRACT FROM AUTHOR]