1. Service Availability Assessment Model Based on User Tolerance.
- Author
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Zhang, Kaiqi, Chu, Dianhui, Tu, Zhiying, and Li, Chunshan
- Subjects
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RECOMMENDER systems , *QUEUING theory , *SERVICE level agreements , *QUALITY of service , *TIME management - Abstract
The inability to choose an excellent service recommended by a system simply because it is not available is common when people use service recommendation systems. Traditional research on recommendation systems has focused on the user profile, QoS(Quality of Service), and SLA (Service-Level Agreement). However, if the recommended resources are not immediately available, users will not hesitate to move on because they are not tolerant of long waiting times or waiting queues. In the long run, the frequent occurrence of such cases affects the users' perception of the recommendation system and even the recommended services offered, which is the major hindrance to improving the rate of conversion of the results of a recommendation system. This paper proposes a model to assess service availability based on user tolerance. The availability of a given service is calculated by using the waiting time for it as well as the varying tolerances that different people have to the waiting time. We carried out a controlled experiment on a representative population that helped obtain the representations of the user tolerance of different groups by using disordered multi-nomial classification-based logistic regression. Following this, the traditional queuing model is improved by using this representation to formulate a more personalized method to analyze service availability. The results of this analysis can also be used to improve the traditional recommendation algorithm. To prove the effectiveness of this modification, the authors conducted validation on the same controlled population as above through computational experiments. The results show that the SAAM (Service Availability Assessment Model Based on User Tolerance) can significantly reduce the rate of user loss and waiting times compared with the traditional queuing model, which does not consider user tolerance. [ABSTRACT FROM AUTHOR]
- Published
- 2023
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