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1. An Application of Business Process Method to the Clinical Efficiency of Hospital.

Author

Leu, Jun-Der and Huang, Yu-Tsung

Subjects
*HEALTH facility administration, *HOSPITAL emergency services, *MEDICAL quality control, *ORGANIZATIONAL effectiveness, *WORK design, *WORKFLOW, HOSPITAL information systems
Abstract

The article discusses the impact of the application of the Business Process Method (BPM) to the clinical efficiency of a midsize hospital in Taiwan. Topics discusses include the concept of Total Quality Management (TQM) systems in healthcare as in the application of the Architecture of Integrated Information Systems (ARIS) framework for clinical processes optimization, the U.S. Baldrige National Quality Program with its Excellence Assessment Model and the TO-BE processes.

Published
2011
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