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Part 4: User Perspectives; International audience; Advanced digital societies in democratic societies are conceived to be sustained by informed, active and responsible citizens. While internet and information technologies are both hailed for their empowering potential for the citizens to express their civic and political rights, they also pose considerable literacy and usage challenges, and thus can raise exclusionary thresholds for these same aspirations. Digital skills and information literacy as preconditions for tapping into such technology potential, can thus affect the way citizenship is practiced and conceived by the members of society. Based on an extensive field study at Swedish libraries practices with helping and educating clients with a wide diversity of questions relating to digital technologies and e-services, we examine both empirically and conceptually how citizenship is practiced in an advanced digital society, in a universal welfare state. The analysis focused on citizenship practices in daily activities when technologies mediate participation and interaction among the public, civic and market actors. The conclusions contribute to the conceptualization of citizenship act and agency and elaborates on citizenship as a performative process.

Part 2: E-Government Services and Open Government; International audience; Income support schemes are key policies in an inclusive welfare state. To make them legitimate they are strictly regulated. As such they provide good prerequisites for standardization and automation, in theory. The aim of this paper is to analyze a case of municipal administration of income support, where automatization is resisted despite managements’ ambitions. We focus on the case workers’ interpretations of changes conducive to automatization and discuss how different service logics may explain the tensions and resistance of the frontline case workers. Our findings suggest that digitalisation and automatization challenge the balance of two logics and raise concerns of accountability in exercise of public authority; and concerns of value in terms of support towards self-sustainability and social integration of the clients (We are humbly grateful to the research council FORTE, for the opportunity to carry this research, through financing of the project: “The computer says no!” – en studie om det offentligas legitimitet och medborgares tillit när e-förvaltningen växer fram. We are also grateful to our informants in the Income Support unit in the municipality who shared their perceptions and experiences in this research.).