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Part 3: Service Design and Improvement; International audience; Government architecture (GA) is a relatively young discipline in which concepts are slowly emerging. Often terms and concepts are used in various ways and there is no uniform agreement on these concepts. Further, the relationship between GA, benefits and public value creation is unclear. In this paper we unravel and define GA concepts that are often used by governments. Although GA is used in different ways there are common concepts. GA practice in two different countries, the Netherlands and Norway, indicates that although the Netherlands clearly has more experience with GA than Norway, both countries employ similar concepts. Nevertheless our study confirmed the assumption of conceptual confusion. In both countries GA efforts are concentrated towards guiding design projects and dealing with complexity. We found that the impact of GA is ill understood. We defined central concepts of GA, and propose a conceptual model illustrating the relationships between GA concepts, its use, benefits and public value drivers.

Part 2: Social Media and E-Participation; International audience; This article focuses on how, why and with whom local politicians engage on Facebook. Based on a literature review of the public sphere, eParticipation and research related to social media, we propose a theoretical framework that identifies thematic areas integral to understanding the nature of political participation. The explanatory potential of our ‘ENGAGE’ model (Exchange, Narcissist, Gather, Accented, General and Expense) is exemplified by conducting a qualitative case study focusing on politicians in a local municipality in southern Norway. The findings indicate various uses of Facebook among the respondents, and a dissonance between what the politicians state as being important (engaging in dialogue with citizens) and what they really do (posting statements). We conclude our paper by discussing the use and usefulness of our proposed model, and by summarising how, why and with whom local politicians use social media.

Article from the Book:Information and Communication Technology, Springer 2013. Also available on SpringerLink:http://dx.doi.org/10.1007/978-3-642-36818-9_1 This study aims to understand how the idea of an eGovernment one- stop-shop (OSS) has been translated into a new setting. Since the beginning of 2000, this idea has been implemented in a variety of ways by Indonesian local governments. Using an interpretive case study in the city of Yogyakarta, the study revealed that the specificity of each setting influences the translation process of the idea of OSS during its institutionalization. It also identified a set of editing rules used during the translation process. These include the editing rules concerning context (e.g., internal readiness); logic (e.g., corruption eradi- cation); and formulation (e.g., standardized processes). The study also found that the idea translation was not a single round process.

Article from the book: Electronic Government. Also available from SpringerLink: http://dx.doi.org/10.1007/978-3-642-33489-4_17 The public sector plays an important role in the economic growth and development of developing countries. The application of modern Information and Communication Technologies (ICT) may help improve the public sector by contributing to new services and processes that address citizens as well as government-to-government services, involve citizens more directly in decisions being made, and contribute to streamlining work processes and standardizations needed to develop a well-functioning public sector. Research focusing on E-government in developing countries is still dominated by case studies and conceptual pieces of work. Thus, more empirical-oriented work is needed to expand our knowledge on current status, challenges and future plans. The reported study has been initiated to address such needs. The objective is to investigate, from a broad perspective, on-going E-government initiatives in the public sector in Tanzania. The contribution of this work is twofold. First, the descriptive findings are important to gain insight into the current status of E-government projects in Tanzania. Second, the study reported here could guide the way forward for practice as well as research. We firmly believe that both practice and research should be based on the current situation and identified challenges and aim to describe such issues to guide future work.

Track II: Recent Developments in Inductive Research Methods; International audience; In this paper, we present Grounded Analytic Research (GAR) as a method to build theory by synthesizing empirical findings from multiple studies that has been conducted by a single researcher. GAR incorporates concepts from grounded theory, analytic research and systematic literature review. The method was applied in a doctoral dissertation work to build the theoretical concept of Demand Sustainability of public Internet access in the context of bridging the digital divide. We describe GAR and compare it with existing theory building methods that are similar to it in epistemology and ontology.

Part 1: Foundations; International audience; The paper proposes an analytical framework to explain history of e-Government implementation over a certain period of time in the context of developing countries. The framework is built upon General Systems Theory (GST) and Institutional Theory enriched with literature from organizational changes, and information systems/e-Government implementation. Three scenarios of implementation are proposed, each with its own departing worldview (i.e., mechanistic, organic, and colonial systems), isomorphic mechanism, implementation model, and possible impact.

Published version of a chapter in the book Lecture Notes in Computer Science, 6846, 404-417. Also available from the publisher at: http://dx.doi.org/10.1007/978-3-642-22878-0_34 Public procurement of information systems (IS) and IS services provides several challenges to the stakeholders involved in the procurement processes. This paper reports initial results from a Delphi study, which involved 46 experienced procurement managers, chief information officers, and vendor representatives in the Norwegian public sector. The participants identified altogether 98 challenges related to IS procurement, divided further into 13 categories: requirements specification, change management, cooperation among stakeholders, competence, competition, contracting, inter-municipal cooperation, governmental management, procurement process, rules and regulations, technology and infrastructure, vendors, and IT governance. The results contribute by supporting a few previous findings from conceptual and case-based studies, and by suggesting additional issues which deserve both further research and managerial and governmental attention. As such, the results provide altogether a rich overview of the IS procurement challenges in the Norwegian public context.

Published version of a chapter published in the book: Electronic Participation. Also available from the publisher at: http://dx.doi.org/10.1007/978-3-642-23333-3_1 This article examines parliament representatives’ Twitter- contributions (tweets). First, the genre of communication approach is introduced to identify common characteristics and communication patterns. Second, the findings are analysed using various eDemocracy models and deliberative standards to identify to what extent these tweets could be characterized as part of a deliberative discussion. The tweets are mainly dominated by five communication purposes; providing links to information sources for other Twitter users, to inform about the representative’s ongoing activities, to express views on topical issues, introducing non-political (private) content and participating in online discussions with other parliament representatives. Other less frequent communication patterns include tweets attracting attention to the representative’s own blogs, requests for input from readers and finally discussions with citizens. The analysed tweets generally did not meet deliberative standards and are dominated by politicians disseminating information and discussing with other parliament representatives. We conclude by arguing that the parliament representatives’ Twitter use is linked to the Liberal Democracy model, where the main purpose is to disseminate information to electors, and provide information on ongoing activities to the audience.