Search

The chapter provides a view of alternative visualisation technologies to support sustainable healthcare. It presents the developments in healthcare to explain the need for disruptive innovation. The chapter then presents the elements of disruptive innovation (DI) in healthcare to explain the need to co-design solutions with all stakeholders. This is followed by a discussion of the implications and opportunities for visualisation technologies to enable co-designing of disruptive healthcare processes and products.

Although the merits of Industrial product-service systems (IPS2) have been widely reported in the literature, the methodologies currently used to design IPS2 are not yet mature in either academia or industry. The objective of this paper is to determine the direction of design processes as proposed by academic research compared with those in industry. A comparison of industrial design methodological practices with the literature has revealed that the main commonalities are within the development of the value proposition, capability assessment, and the stakeholders’ engagement, whereas differences are observed in through life performance optimization, repeatability, financial modelling, intangible benefits and end-state visualization.

The need for a service-oriented approach to industrial production is increasingly becoming a commonly accepted requirement for fulfilling the needs of customers and for generating added-value. Along these lines, contracting for availability, as applied in the United Kingdom, sets the context for this paper that presents a case study of service cost uncertainties. A framework is proposed to capture uncertainties of service costs. The findings of the study have been validated with industrial experts and are intended to support service designers in decision-making during bidding stages for service projects.

This paper aims to present a landscape of interests that are emerging for the future of maintenance in Industrial Product-Service Systems. Across manufacturing industries there is growing interest to integrate products and services, where maintenance has a key role in delivering performance driven solutions (e.g. availability). It is observed that industry is aiming to gain competitive advantage, and the customer is increasingly intending to transfer the risks and uncertainties as reflected in contracts. The shift towards services is also putting more pressure on industry to accurately predict service requirements in terms of resulting cost and performance that enables the service provision. In light of these drivers, technologies and organisational themes are emerging to reduce uncertainty and cost for the in-service phase as explained and discussed in the paper.

The design phase of a Product-Service System (PSS) offers limited time to apply a comprehensive study of the potential product and service based options that are available to satisfy the customer and business return. This paper, qualitatively, guides designers to understand how changes in a particular attribute can influence other attributes. Over 30 hours of semi-structured interviews, with experts from the UK, aerospace industry was conducted to identify attributes and their drivers. Furthermore, a case study in turbines was applied in order to assess the findings. From a broader sense, implications for PSS design from a practitioner’s perspective are presented.

The aim of this keynote paper is to demonstrate that with emerging challenges experienced in delivering integrated product and service solutions the adopted techniques for service cost estimation is evolving. Whilst representing the current practice and existing challenges in service cost estimation, through interaction with four major organisations in the defence industry, the paper focuses on the implementation of agent based modelling (ABM) as a possible approach to be adopted more prevalently in the future. Subsequent to presenting a sample agent based model, the paper presents three architectures of ABM that would potentially be considered for service cost estimation, including representations of interaction across organisations, equipments and humans.