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Banks have been striving for 'the consistent customer experience' ever since the concept of multi-channel banking took root. Although offering customers the same kind of service both online and offline [...]

A bank is only as good as its people. Even the most advanced technologies will not compensate for poorly trained and poorly motivated employees. Banks have been haunted by resource [...]

Secure e-commerce transaction enabler Identrus LLC has acquired Digital Signature Trust, a provider of identity services for financial institutions, from DST's parent company, Zions Bancorp. Terms of the deal were [...]

Financial institutions need to examine the degree to which their e-mail systems are secure, especially in light of the standards set by the Gramm- Leach- Bliley Act. But knowing exactly [...]

Electronic billing technology is not exactly long in the tooth as financial services go. But, in Internet time, five years is supposed to be more like 20, and both the [...]

Dangelmaier stepped up to the plate at a time when the Newton, MA-based provider of cash management solutions found itself in flux. Early last summer, the board of directors developed [...]

Smith incorporated The Right Financial Group in 1988. He describes the Hauppauge, NY-based entity 'primarily as a maintenance organization that handles teller stations, data processing equipment, ATMs-anything a bank needs.' [...]

For the most part, humans are fearless as children. From climbing trees to digging for worms, we all once had an innate sense of discovery that, perhaps unfortunately, leaves most [...]

September 11, 2001 was a turning point for all of us. It was no different for Professor Mark Juliano of the H. John Heinz III School of Public Policy and [...]

Banks and other financial institutions have always been sticklers for security-naturally-but this vigilance becomes even more vital in the face of their greater exposure over the Internet and new auditing [...]

Making the jump from financial IT giants S1 Consulting and Cendant's FISI-Madison Financial to the scrappy FundsXpress Inc. has given Greg Constantine a new perspective on the financial technology industry. [...]

Citibank has decided to use a different strategy in advertising its person-to-person (P-to-P) payment system, c2it.com, on the Internet. Instead of the traditional flat rate campaign, Citibank has moved to [...]

The United States Postal Service finds itself an unfortunate casualty in the terrorists' crusade to destroy America. In the wake of the Sept. 11 attacks, mail to the New York [...]

Citibank has officially thrown its hat in the biometrics ring. Well, sort of. During a Webcast in late November, the banking giant, along with BioNetrix Systems Corp., providers of authentication [...]

David Carey, a 32-year veteran of the Central Intelligence Agency, has gone from the cutthroat world of intelligence to the cutthroat world of business. And if there's one thing in [...]

Is it a case of the government looking out for consumers' best interests, or is it simply a matter of corporate clout in Washington? However one views things, the fact [...]

Most of the time, people access the Internet via telephone lines. So why not take advantage of this expansive, well-established network for securing online transactions? That is exactly what Authentify [...]

Lest we paint a too-rosy picture of biometrics security, it is important to examine the pros and cons of the technology. Biometrics is no different from other security solutions; in [...]

Biometrics are so hot that hardly anybody is using them, at least in financial services. Despite the years of hoopla surrounding biometrics as the answer to all banking security problems, [...]

The dilemma persists despite a bevy of time-saving devices: You've got your cell phone, your microwave, the drive-through window at McDonald's ... so many little amenities designed to save time. [...]

The next great security exploit for hackers is going to be wireless Palm devices. This rather disturbing prediction comes from former Gartner research director Bill Spernow. Naturally, with the proliferation [...]

Having beaten analysts' earnings estimates for seven consecutive quarters, PeopleSoft must be doing something right. And financial services institutions are taking notice. But how deserving is the Pleasanton, CA-based company [...]

In a slower economy, with fewer opportunities to increase revenue, banks are once again taking a close look at profitability. One way is through software applications that endeavor to calculate [...]

After completing its Eighth Annual Survey of Community Bank Executives, the word from Grant Thornton is get online or get out of the way. As tired as this clich is [...]

In the war to keep data safe from hackers, why not camouflage this information? That's what Santa Clara, CA-based Arcot Systems had in mind when it developed its line of [...]

The NYCE Network has ushered in a new era in person-to-person payments in which consumers will deal solely with banks, potentially taking third parties out of the picture. With the [...]

Teams of Russian and Ukrainian hackers stole more than 1 million credit card numbers from 40 American e-businesses in recent months, according to the Federal Bureau of Investigation. Then the [...]

Still offering customer service primarily via phone? Get with the times. Online banking means online customer service as well. And it goes beyond email these days. Several companies are now [...]

Those in the market for a new system to secure their Web operations face a dilemma-how to authenticate without intruding upon the customer's privacy. Kenneth Bob, chief executive officer of [...]

An account aggregation behemoth was born when Redwood Shores, CA-based Yodlee Inc. closed on an all-stock deal for the acquisition of archrival VerticalOne Corp. The rise of this new entity, [...]

A February TowerGroup teleconference helped shed some light on what financial services institutions face going into the future. Though things have been tough for financial institutions in terms of competition [...]

Lately it seems at every turn a new online payment system enters the ring to challenge credit cards. ECharge Corp. at first seems like just another challenger, offering a suite [...]

An anti-fraud initiative Visa USA rolled out on time for holiday shopping appears not to have diminished online fraud. The online fraud rate remained at 3% during the fourth quarter [...]

Just when we are becoming acquainted with the New Economy, another offshoot of the economics family tree has sprouted-the Next Economy. Or, so says Robert Howe, chairman and chief executive [...]

Viewpointe Archive Services, the check imaging venture formed with IBM, reportedly was to have included Wells Fargo & Co. and First Union Corp. 'If you came here today and wanted [...]

Ask anyone who pays his credit card bills online what some of the perks are and he'll likely wax rhapsodic on the convenience. But who can deny that other perk [...]

Although some might be unwilling to admit it, when Microsoft Corp. talks, people often listen. And right now the three letters on the tongues of many at Microsoft appear to [...]

The Preview show doesn't promise more than it delivers. The annual showcase for emerging technologies, hosted by Upside Media Inc., in late October in New York, featured forthcoming financial applications [...]

Despite a contraction in some sectors of the Internet economy, record- breaking attendance at Internet World demonstrated the staying power of Web-enabled commerce. Citibank, Chase and CompuBank were among the [...]

In an attempt to snag a greater piece of worldwide business-to- business ecommerce, MasterCard International has forged an alliance that it thinks will give its purchasing card service a boost. [...]

By the time you read this, American Express Co. should have introduced to the United States technology that European and Middle Eastern issuers recently began using to deter cybercrooks. Amex [...]

Salem Five Cents Bank will open its first virtual branch in October, ushering in the start of its bricks-and-clicks strategy for directbanking.com, its Web-based bank. In January, the $1 billion-asset [...]

A credit card with a voice may seem pretty off the wall, but ComSense Technologies doesn't think so. The Tel Aviv, Israel-based company has developed a credit card-like product that [...]

Five big-name firms in the financial services and technology arenas have joined forces to create a company they hope will truly Web-enable payments in business-to-business e-marketplaces. The new creation, aptly [...]

America Online Inc. and Citigroup Inc. have joined forces in what the companies hope will be the first step in creating a customer-friendly payments standard for the Web. The Internet [...]

lthough more and more consumers are asking to receive bank account information via electronic mail, security concerns persist. That's why Chicago-based Bank One Corp. has created what it says is [...]

Financial institutions on the Internet have a lot to be proud of. Within a few short years, these pioneering companies have enabled their customers to trade stocks, pay bills and [...]

With their myriad responsibilities, corporate treasurers and chief financial officers often struggle keeping up with advances in securities trading technology. That's where Integral Development Corp. comes in. The Palo Alto, [...]

When S1 Corp. closes on its acquisition of Q-Up Systems Inc., it will have fleshed out its Internet banking offerings to most bank sectors and strengthened its developments on the [...]

Oh, the many faces of customer relationship management. As a concept, CRM-and the technology that drives it-has grown to encompass virtually any activity even remotely affecting how companies and customers [...]