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Purpose: The goal of this article is to make the case that technical standards can be valuable educational tools for technical communication teachers. The article argues for the pedagogical value of standards through an examination of one particular standard: the Tag Data Standard, published by GS1. The analysis focuses on areas in which the document could be improved by technical communication practitioners and students. Method: The data for this article come from the 126-page Tag Data Standard. The standard was inductively analyzed using grounded theory and involved a second coder. The research question that guided this analysis was, "How could this comprehensive standard be improved by trained technical communicators?" The goal is to show how technical standards could be used to provide students with real-world texts to analyze and edit. Results: The data show the TDS could likely be improved if technical communication practitioners were more involved in the writing process to focus on issues of consistency, audience, and design. The article uses those results to show why standards could be valuable educational tools for teachers. Conclusion: Standards are a crucial form of technical communication. They are an example of how language shapes the material world. The analysis in this article shows that these crucial documents can be improved by skilled technical communicators and can serve multiple pedagogical goals, including showing students how documents shape materiality and providing students with comprehensive, real-world texts to work with and improve. [ABSTRACT FROM AUTHOR]

Purpose: his article examines online help forums as a form of technical communication. The purpose of the article is to explore the similarities between moderators of help forums and technical communicators. The article argues that technical communicators are uniquely suited to step in as "community managers" of companies' official online help forums. Method: his study reports on qualitative research done with 23 help forum moderators. The researcher used an iterative grounded theory approach to seek out research participants and code the interview data to examine emergent data categories. The research was also supplemented by six months of observation and an extensive memoing process. Results: The interviews with forum moderators show that help forum moderation requires many of the skills technical communicators already possess. Moderators play an important role in the health of online help forums, and they must be able to work with subject-matter experts, edit content, organize material, create content, and shape the overall tone of the forum. Conclusion: Many companies now sponsor official help forums, and these companies need community managers to run these sites. The data reported in this study show that technical communicators possess the skills to succeed in these positions and help develop professional online help forums. In conclusion, technical communicators have a strong case to make that they are well positioned to step in as community managers, especially of professionally sponsored online help forums. [ABSTRACT FROM AUTHOR]