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Aims. 1) Identify the relationship between the degree of stress and satisfaction, and 2) analyse what aspects influence the overall perception of stress in parents with children admitted to a NICU. Method. Cross-sectional descriptive study of a sample of 24 mothers / fathers. A socio-biodemographic questionnaire prepared "ad hoc", parental stress scale Neonatal Intensive Care Unit (PSS: NICU) and questionnaire about the quality of hospital care (SERVQHOS) were used. Results. Statistically significant differences between some socio-biodemographic variables and the dimensions of the PSS:NICU scale and the SERVQHOS questionnaire were observed. The variables that best predict the overall stress were the dimensions appearance and behaviour of the new-born (AC) and the role of the mother (PM) (R2 = 0.357, F (2,21) = 5.822; p = 0.010). Conclusions. Promote proper communication between professionals and fathers / mothers with children admitted to a NICU, increases in them satisfaction; however, this does not cause a decrease in overall stress. The variables that most influence on the overall stress levels are alterations in the appearance / behaviour of the baby and the role of the mother. [ABSTRACT FROM AUTHOR]

This work presents the process of creating the scale on communication skills scale in health professionals, CSS-HP. This aspect is not shown in the process of developing tools despite being considered a fundamental part. For this, it shows the entire process of creating the scale, from the operational definition of the construct to measure, backed by a group of experts, as the process of creating the items following the specification tables of the scale and items. It also includes qualitative evaluation phase of the items created by the group of experts and preliminary trials of the scale, fundamental aspects for obtaining content and consensus validity evidence on the future tool. The results show that experts appreciated positively the construct definition made and items created from that definition, which were modified and eliminated according to these results. [ABSTRACT FROM AUTHOR]